Your borough

Getting around your borough

The Mayor's Transport Strategy sets out a target of 80% of all trips in London to be made by public transport, walking or cycling by 2041.

Public transport, cycling and walking

We're investing in our network - and working in partnership with your borough - to make public transport, cycling and walking attractive choices to get around.

Streetspace for London

We are working with your borough to widen pavements at town centres and transport hubs, create temporary cycle routes on our transport network and low traffic neighbourhoods.

New online Cycle Skills course

To ensure as many Londoners as possible are equipped with the basic skills needed to cycle safely in London, the Mayor has launched a new online Cycle Skills course.

The course follows Bikeability National Standards, and there are four modules to cater for cyclists of all abilities from new cyclists to those who want to brush up on their skills, or cycle with children:

  • Get ready to ride
  • First time on the road
  • On the road again
  • Cycling with children

Driving in London

TfL revised budget 

We published a draft revised budget for 2020/21, which outlines how we will continue to support London's recovery from the pandemic, benefiting the UK economy.  

We are planning to maintain our statutory obligation to balance our budget, keep our assets safe and operable, and progress an investment programme focused on safety, active travel and completing projects that support social distancing or significant economic growth with the help of future Government funding.  

The revised budget does mean we have had to make very difficult choices about the pace at which the beneficial projects we want to deliver can be funded and completed. Find out how we propose to reduce capital investments this financial year.

Congestion Charge reimbursement scheme

Local authorities within the Congestion Charge Zone can now apply for reimbursement for those workers providing support or services in response to the pandemic. Workers delivering food or medicine, or providing nursing or case services for vulnerable people on behalf of  local authorities can reclaim the money from their organisation. Go to Amendments, refunds and reimbursements for further information.

Local Authorities should send any queries to Local Authority Refunds.

Application guidance and frequently asked questions

Journey status

Stay up to date with changes to our services by:

Accessible transport in your borough

We want travel in London to be fully accessible. Your feedback helps us to challenge our technology, infrastructure and customer service for more improvements.

Step-free stations

You have told us you want to see more step-free access at Tube and London Overground stations. We are improving many stations to create step-free access over the next few years.

Assisted travel services

Our range of assisted travel services can take your residents from door-to-door, with help from a driver - this includes Dial-a-Ride.

Dial-a-Ride

Dial-a-Ride is a free door-to-door assisted transport service for elderly and disabled users. It can be used for trips such as shopping, visiting family and travelling to leisure activities.

Dial-a-Ride is not available to those who live or travel outside the M25 and no longer serves any hospital appointments or visits.

Older London residents and anyone with a long-term or permanent disability can join Dial-a-Ride. Find out how to apply on the Dial-a-Ride Membership page.

Travel Mentors

Travel Mentors can advise on planning accessible journeys or support and accompany anyone making a journey a few times. This helps instil confidence and gives them all the right tools to become an independent traveller across our network. This includes people who use mobility scooters and other mobility aids.

People who prefer to explore public transport on their own can use our accessibility maps.

Contacting us

 

Accessibility

We're always looking for ways to improve the accessibility of our services. If you have a question or an issue, contact us about accessibility.

Find out how to book a Dial-a-Ride journey, discuss an existing journey, find out where the bus is, cancel a journey - or discuss our service - on the Dial-a-Ride Bookings page.

Buses

To report a Countdown sign, any issues with your bus shelter or bus stop or report or commend a bus driver, fill out the online contact us form for buses.

You can also raise bus performance issues such as frequency or overcrowding. Find out how on our Help and contacts page.

For councillors and borough officers

The Local Communities and Partnerships (LCP) team is here to help London's boroughs navigate Transport for London, answering questions about our policies, projects and programmes and making sure their voice is heard in our decision-making.

Each borough has been given the name of a dedicated LCP contact to manage their relationship with us.

Planning and construction

To find out more:

Safety

For safety-related issues, contact our Customer Contact Centre on 0343 222 1234 (press option 5, then option 1 - TfL call charges apply). The team has special arrangements in place to ensure these are prioritised.

Or:

  • Report a problem on a street, including roadworks, with our Streetcare tool

Taxi and Private Hire

Find out how to report Private Hire Vehicles (PHVs), unattended taxis and other vehicles on taxi ranks in London on our Taxi ranks page. Be sure to include the date and time plus the location of the taxi rank.

Email photos of PHVs or unattended taxis on ranks to TPHintel@tfl.gov.uk.

To request a new taxi rank in your borough, email tphranksinterchange@tfl.gov.uk

Tube noise

Help us identify the areas most affected by noise or vibration issues:

Individual boroughs/City of London   

Individual borough pages include information and documents such as letters related to your Local Implementation Plan (LIP).