Your borough

Getting around your borough

The Mayor's Transport Strategy sets out a target of 80% of all trips in London to be made by public transport, walking or cycling by 2041.

Public transport, cycling and walking

We're investing in our network - and working in partnership with your borough - to make public transport, cycling and walking attractive choices to get around.

Streetspace for London

We are working with your borough to widen pavements at town centres and transport hubs, create temporary cycle routes on our transport network and low traffic neighbourhoods.

Driving in London

Journey status

Stay up to date with changes to our services by:

Accessible transport in your borough

We want travel in London to be fully accessible. Your feedback helps us to challenge our technology, infrastructure and customer service for more improvements.

Step-free stations

You have told us you want to see more step-free access at Tube and London Overground stations. We are improving many stations to create step-free access over the next few years.

Assisted travel services

Our range of assisted travel services can take your residents from door-to-door, with help from a driver - this includes Dial-a-Ride.

Dial-a-Ride

Dial-a-Ride is a free door-to-door assisted transport service for elderly and disabled users. It can be used for trips such as shopping, visiting family and travelling to leisure activities.

Dial-a-Ride is not available to those who live or travel outside the M25 and no longer serves any hospital appointments or visits.

Older London residents and anyone with a long-term or permanent disability can join Dial-a-Ride. Find out how to apply on the Dial-a-Ride Membership page.

Travel Mentors

Travel Mentors can advise on planning accessible journeys or support and accompany anyone making a journey a few times. This helps instil confidence and gives them all the right tools to become an independent traveller across our network. This includes people who use mobility scooters and other mobility aids.

People who prefer to explore public transport on their own can use our accessibility maps.

Contacting us

Accessibility

We're always working for ways to improve the accessibility of our services. If you have a question or an issue, contact us about accessibility.

Find out how to book a Dial-a-Ride journey, discuss an existing journey, find out where the bus is, cancel a journey - or discuss our service - on the Dial-a-Ride Bookings page.

Buses

To report a Countdown sign, any issues with your bus shelter or bus stop or report or commend a bus driver, fill out the online contact us form for buses.

You can also raise bus performance issues such as frequency or overcrowding. Find out how on our Help and contacts page.

For councillors and borough officers

The Local Communities and Partnerships (LCP) team is here to help London's boroughs navigate Transport for London, answering questions about our policies, projects and programmes and making sure their voice is heard in our decision-making.

Each borough has been given the name of a dedicated LCP contact to manage their relationship with us.

Planning and construction

To find out more:

Safety

For safety-related issues, contact our Customer Contact Centre on 0343 222 1234 (press option 5, then option 1 - TfL call charges apply). The team has special arrangements in place to ensure these are prioritised.

Or:

  • Report a problem on a street, including roadworks, with our Streetcare tool

Taxi and Private Hire

Find out how to report Private Hire Vehicles (PHVs), unattended taxis and other vehicles on taxi ranks in London on our Taxi ranks page. Be sure to include the date and time plus the location of the taxi rank.

Email photos of PHVs or unattended taxis on ranks to TPHintel@tfl.gov.uk.

To request a new taxi rank in your borough, email tphranksinterchange@tfl.gov.uk

Tube noise

Help us identify the areas most affected by noise or vibration issues:

Individual boroughs/City of London   

Individual borough pages include information and documents such as letters related to your Local Implementation Plan (LIP).