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Working with you to deliver safer and healthier streets

The Mayor's Transport Strategy sets out a target of 80% of all trips in London to be made by public transport, walking or cycling by 2041.

Improving safety

Since 2018, we have been working in partnership with the Metropolitan Police Service (MPS), to deliver the Vision Zero Action Plan. The plan details our programmes to reduce road danger across the roads we manage and operate across London, including our plans to reduce the speed limit by 10mph on more than 140km of our road network.

We have a continuous improvement and projects programme dedicated to improving services, such as Tube, buses, London Overground, DLR, Elizabeth Line, trams, roads and Cycleways.

Healthier streets

Our Healthy Streets plan sets out how we are prioritising walking and cycling, improving air quality and reducing congestion to help create a healthier environment for communities living and working in the city.

For example, we are working in partnership with London boroughs and the City of London to increase rapid charging points across the capital.

Sustainability

We are committed to playing our part to achieve the Mayor of London's goal of making London carbon neutral by 2030 and helping create a greener, biodiverse city that is resilient and well adapted to climate change. Our Sustainability Report sets out our approach to do this  in a financially sustainable way.

Our Borough surveys and action plans

To help us improve our partnership with our borough stakeholders we regularly run a survey. The feedback is very important to us so we create an action plan following each survey. The plan sets out our commitment on specific improvements as a business over a two-year period.

Contacting us

Street care  

If you, or one of your residents, notices something that needs to be fixed such as a streetlight, bus stop or pavement, please report these via our web tool, Streetcare.

This easy-to-use tool shows if the road is owned by us or by your borough. If the fault is on a borough road, report the issue on the Fix my Street website, which directly logs the fault with your borough officers, so it can be resolved quicker.

For councillors and borough officers

The Local Communities and Partnerships (LCP) team is here to help London's boroughs navigate Transport for London, answering questions about our policies, projects and programmes and making sure their voice is heard in our decision-making.

Each borough has been given the name of a dedicated LCP contact to manage their relationship with us.

Tackling road danger

You can report road incidents or concerns to Roadsafe London. If you are concerned about speeding, your officers may be able to request enforcement from the Metropolitan Police Roads and Transport Policing Command.   

You can also access road performance data for your ward through our road danger reduction dashboard. 

Safety-related issues  

If you need to get in touch about an urgent safety-related matter, call our Customer Contact Centre on 0343 222 1234. Press option 5, then option 1. Special arrangements are in place to ensure that safety-related issues are prioritised. Charges may apply.

Ongoing consultations

On our Have your say consultation and engagement website you can find out about consultations that we are running in your area. You can also submit a response to consultations or contact us at haveyoursay@tfl.gov.uk with any questions.

Our transport services  

  • Live updates on our services are online
  • Download our TfL Go app for status updates and journey planning
  • For queries about the general use of our services including fares and ticketing or accessible travel, call our Customer Contact Centre on 0343 222 1234 (charges may apply) or fill in an online form
  • To report a Countdown sign, any issues with your bus shelter or bus stop or report or commend a bus driver, fill out the online contact us form for buses
  • You can also raise bus performance issues such as frequency or overcrowding. Find out how on our Help and contacts page.

Individual boroughs/City of London

Individual borough pages include latest travel news; and information and documents such as letters related to your Local Implementation Plan (LIP).