Your borough

TfL revised budget

We published a revised budget for 2020/21, building on the previous TfL budget published in March 2021. It outlines how we remain on track to reduce our funding gap, deliver the recurring savings required as part of our business plan, and work towards becoming financially sustainable by April 2023.

The budget will see service levels operating on the Tube, bus and rail services for 2021/22 remaining the same as outlined in our Financial Sustainability Plan, published in January 2021, and ensure the delivery of a wide range of key improvements and schemes across London.

We are keen to secure certainty on additional Government support before 11 December 2021 to restore Healthy Streets and Borough funding to a level closer to previous years and to ensure London's ability to deliver more of these vital schemes.

Getting around your borough

The Mayor's Transport Strategy sets out a target of 80% of all trips in London to be made by public transport, walking or cycling by 2041.

Public transport, cycling and walking

We're investing in our network - and working in partnership with your borough - to make public transport, cycling and walking attractive choices to get around.

New online Cycle Skills course

To ensure as many Londoners as possible are equipped with the basic skills needed to cycle safely in London, the Mayor has launched a new online Cycle Skills course.

The course follows Bikeability National Standards, and there are four modules to cater for cyclists of all abilities from new cyclists to those who want to brush up on their skills, or cycle with children:

  • Get ready to ride
  • First time on the road
  • On the road again
  • Cycling with children

Driving in London

Congestion Charge reimbursement scheme

Local authorities within the Congestion Charge Zone can now apply for reimbursement for those workers providing support or services in response to the pandemic. Workers delivering food or medicine, or providing nursing or case services for vulnerable people on behalf of  local authorities can reclaim the money from their organisation. Go to Amendments, refunds and reimbursements for further information.

Local Authorities should send any queries to Local Authority Refunds.

Application guidance and frequently asked questions

Accessible transport in your borough

We want travel in London to be fully accessible. Your feedback helps us to challenge our technology, infrastructure and customer service for more improvements.

Step-free stations

You have told us you want to see more step-free access at Tube and London Overground stations. We are improving many stations to create step-free access over the next few years.

Assisted travel services

Our range of assisted travel services can take your residents from door-to-door, with help from a driver - this includes Dial-a-Ride.

People who prefer to explore public transport on their own can use our accessibility maps.

Contacting us



We're always looking for ways to improve the accessibility of our services. If you have a question or an issue, contact us about accessibility.


To report a Countdown sign, any issues with your bus shelter or bus stop or report or commend a bus driver, fill out the online contact us form for buses.

You can also raise bus performance issues such as frequency or overcrowding. Find out how on our Help and contacts page.

For councillors and borough officers

The Local Communities and Partnerships (LCP) team is here to help London's boroughs navigate Transport for London, answering questions about our policies, projects and programmes and making sure their voice is heard in our decision-making.

Each borough has been given the name of a dedicated LCP contact to manage their relationship with us.

Planning and construction

To find out more:


For safety-related issues, contact our Customer Contact Centre on 0343 222 1234 (press option 5, then option 1 - TfL call charges apply). The team has special arrangements in place to ensure these are prioritised.


  • Report a problem on a street, including roadworks, with our Streetcare tool

Taxi and Private Hire

Find out how to report Private Hire Vehicles (PHVs), unattended taxis and other vehicles on taxi ranks in London on our Taxi ranks page. Be sure to include the date and time plus the location of the taxi rank.

Email photos of PHVs or unattended taxis on ranks to

To request a new taxi rank in your borough, email

Tube noise

Help us identify the areas most affected by noise or vibration issues:

Individual boroughs/City of London

Individual borough pages include latest travel news; and information and documents such as letters related to your Local Implementation Plan (LIP).