You must wear a face covering on all TfL services & stations (unless you are exempt)

Changes to Dial-a-Ride

Face coverings are compulsory on Dial-a-Ride.

The service operates 08:00-20:00, 7 days a week. Members can request an advance booking 09:00-16:00 any day of the week, up to 7 days ahead of travel and for any trip purpose. Advance bookings are limited to a maximum of one return journey per member per week. (Next day and same day bookings are unchanged.)

Full booking guidelines are on the Bookings page, along with booking arrangements and hours for Christmas and New Year 2021-2022.

Email or call 0343 222 7777 (call charges may apply).

Dial-a-Ride is operating with the following measures in place, for the protection of our customers and staff:

  • Dial-a-Ride vehicles are being cleaned regularly with anti-viral fluid
  • Frontline staff have been provided with PPE (face masks and gloves) to use

Contact us


 Charges apply 0343 222 7777


Or send a letter to:

PO Box 68799
London SE1P 4RD