Changes to Dial-a-Ride

Face coverings are compulsory on Dial-a-Ride.

The service operates 08:00-20:00, 7 days a week. From Monday 3 August 2020, members can request an advance booking 09:00-16:00 any day of the week, up to 7 days ahead of travel and for any trip purpose. Advance bookings are limited to a maximum of one return journey per member per week. (Next day and same day bookings are unchanged.)

Full booking guidelines are on the Bookings page.

Email dar.reservations@tfl.gov.uk or call 0343 222 7777 (call charges may apply).

Dial-a-Ride is following Government guidelines for public transport and the types of journeys we can fulfil. For increased safety:

  • Dial-a-Ride vehicles are being cleaned daily with anti-viral fluid
  • Social distancing measures are being followed wherever possible
  • Frontline staff have been provided with PPE (face masks and gloves) to use whenever they are unable to observe social distancing guidelines