Changes to Dial-a-Ride

Face coverings are compulsory on Dial-a-Ride.

The service operates 08:00-20:00, 7 days a week. From Monday 3 August 2020, members can request an advance booking 09:00-16:00 any day of the week, up to 7 days ahead of travel and for any trip purpose. Advance bookings are limited to a maximum of one return journey per member per week. (Next day and same day bookings are unchanged.)

Full booking guidelines are on the Bookings page.

Email or call 0343 222 7777 (call charges may apply).

Dial-a-Ride is following Government guidelines for public transport and the types of journeys we can fulfil. For increased safety:

  • Dial-a-Ride vehicles are being cleaned daily with anti-viral fluid
  • Social distancing measures are being followed wherever possible
  • Frontline staff have been provided with PPE (face masks and gloves) to use whenever they are unable to observe social distancing guidelines

Contact us


 Charges apply 0343 222 7777


Or send a letter to:

PO Box 68799
London SE1P 4RD