How to book

Email bookings

Fill out one of the forms below and email it to (for next day and advance bookings only) by 16:00 on the day before you want to travel.

For Saturday travel: email by 16:00 on Thursday
For Sunday and Monday: email by 16:00 on Friday

If you're booking for an exact time, you can email us up to two weeks in advance. We'll let you know within two working days whether we can take you.

Phone: 0343 222 7777*, 09:00 to 16:00 Monday to Friday

Fax: 020 7394 5210

PO Box 68799
London SE1P 4RD


Dial-a-Ride can be very busy. This means we cannot accommodate every request that we receive. To increase your chance of success, use our next day or advanced booking services.

Sometimes, if we are fully booked, we will only be able to offer part of your journey (eg the outward or return journey). This may still be useful to you if you are able to make alternative arrangements for the portion of the journey that Dial-a-Ride is unable to provide.

Same day bookings rely on cancellations by other passengers so they have a much lower success rate than our next day service. To increase your chances of success, always use our next day or advance booking services.

Types of trips

Dial-a-Ride cannot accommodate:

  • Hospital and clinic appointments - Contact the medical professional who referred you, or the hospital/clinic, for information about alternative services that cater for hospital journeys. You can, however, use Dial-a-Ride to visit your GP
  • Day centres and school - Contact your day centre manager or school administrator for details about alternative services
  • Work - Dial-a-Ride cannot easily accommodate daily trips to work due to limited resources. Contact your local job centre for details of the Access to Work scheme if you require this type of journey

Where is my vehicle?

Phone: 0343 222 7777*, 06:00 to 24:00, seven days a week

Cancel a booking

Phone: 0343 222 7777*

*Find out about TfL call charges