Help & contacts

Accounts and payments 

If you can't make a payment for a TfL service online, speak to your Bank about Strong Customer Authentication (SCA). SCA confirms your identity when making a payment online.


For contactless payment card refund queries, go to our Contactless and Oyster page.

You can either login to your online account, create a new account or use our 7-day unregistered card service. You'll also be able to see your journey history.

Information about contactless payment cards is on our Contactless and mobile pay as you go page.

Support after serious incidents

Contact us

By phone:

Call 0343 222 1234 (call charges may apply)

24 hours a day, 7 days a week:

08:00-20:00 Monday to Friday:

08:00-20:00 Monday to Sunday:

08:00-20:00 Monday to Sunday:

On Facebook or Twitter

0800 112 3456

Send a letter to:

TfL Customer Services
9th Floor
5 Endeavour Square
E20 1JN

Court proceedings

TfL and its subsidiary companies will accept service of legal proceedings by email at:

  • Service by email will not be accepted at any other TfL email address
  • Service by email will only be accepted if the email and any attachments are in Microsoft-readable format and are less than 10MB in total size

Our customer service commitment

When you get in contact with us you can expect a high standard of customer service, as detailed in our customer promise. We may also ask you to take part in a confidential survey. We'll use your feedback to improve our services.