Find out more about Oyster.
Frequent questions about Oyster
How do I touch in and out correctly?
- Tube, DLR, London Overground, TfL Rail and National Rail services - Touch your Oyster card on the yellow card reader at the start and at the end of your journey. If you don't touch in and out, you may have an incomplete journey and be charged a maximum fare
- Buses and trams - Touch in at the start of your journey
How do I reset my Oyster online password?
Select forgotten password and enter your username and postcode, a password reset email will be sent to the address in your account.
If your postcode is not accepted, use our online form or call us on 0343 222 1234* to request a password reset. You will need to confirm your Oyster card number and security answer.
How can I get a reminder of my username?
Select forgotten username and enter your email address and postcode. If your postcode is not accepted, use our online form or phone us on 0343 222 1234* to request a reminder. You will need to confirm your Oyster card number and security answer.
How do I report my Oyster card lost or stolen?
If you have an Oyster online account you can report your Oyster card lost or stolen online.
If you do not have an account, use our online form or phone us on 0343 222 1234* with your Oyster card number and password.
Find out more about lost and stolen cards.
Find out more about Oyster refunds & replacements.
How can I get a statement of my Oyster card journey history?
Sign in to your online account to see the journeys you've made right up to the end of the previous day. You can see up to the last eight weeks of journey history and select which period you want to view. You can also have your journey history emailed to you on a weekly or monthly basis. You can only see your journey history from the day after you sign up for an Oyster online account.
Find out more about Oyster online.
If your Oyster card is registered, but you don't have an online account, please use our online form or phone us on 0343 222 1234*. You will need to give us your Oyster card number so we can send you your journey history.
Contact us for more help or to make a complaint
When contacting us, please provide:
- Your Oyster card number (if you have one)
- Your security password (if your Oyster card is registered)
- The name of your regular station
Online: Use our online form
Phone: 0343 222 1234*
Textphone: 020 7027 8511
08:00-20:00 seven days a week