Help & contacts

Accounts and payments 

If you can't make a payment for a TfL service online, speak to your Bank about Strong Customer Authentication (SCA). SCA confirms your identity when making a payment online.

Support after serious incidents

Contact us

By phone:

Call 0343 222 1234 (Charges may apply)

24 hours a day, 7 days a week:

08:00-20:00 Monday to Friday:

08:00-20:00 Monday to Friday (09:00-17:30 Saturday to Sunday):

08:00-20:00 Monday to Sunday:

On Facebook or Twitter

0800 112 3456

Send a letter to:

TfL Customer Services
9th Floor
5 Endeavour Square
E20 1JN

Court proceedings

TfL and its subsidiary companies will accept service of legal proceedings by email at:

  • Service by email will not be accepted at any other TfL email address
  • Service by email will only be accepted if the email and any attachments are in Microsoft-readable format and are less than 10MB in total size

Our customer service commitment

When you get in contact with us you can expect a high standard of customer service, as detailed in our customer promise. We may also ask you to take part in a confidential survey. We'll use your feedback to improve our services.