Please send us your enquiry or feedback by completing the form below. We aim to reply to you within 10 working days.
This form should only be used for general enquiries relating to travel using contactless. For security reasons, please do not give us your contactless payment card details in the enquiry form.
If your query relates to an overcharge or refund on your contactless payment card, please apply for a refund by:
If you have an account, you can see your journey history online and apply for a refund. If you do not have an account, you can sign in as a guest by providing your contactless payment card details where you can view your journey history for the last seven days and apply for a refund.
If you still need help, please call us on 0343 222 1234 (TfL call charges).
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Transport for London (TfL), its subsidiaries and service providers, will use your personal information for the purposes of providing you with travel related information and carrying out customer research. Your personal information will be properly safeguarded and processed in accordance with the requirements of the Data Protection Act 1998. For more information see Privacy & cookies.