Get in touch using the form below. In most cases we aim to reply within 10 working days.
We take feedback about our staff very seriously, so please provide as much detail as possible so we can investigate your issue. For privacy and staff confidentiality reasons we can't always give detailed feedback on the actions we take about individual employees.
If your feedback is about TfL Rail staff, please choose Elizabeth line as your mode of travel.
All fields are required unless they're marked as optional
You can upload up to three documents to help us answer your enquiry.The maximum size per file is 32MB.
Transport for London (TfL), its subsidiaries and service providers will use the personal information you provide on this form to process your feedback and provide you with a response, or the information or services you have requested. On some occasions, we may need to share your information with associated organisations or their agents for these purposes. Your personal information will be properly safeguarded and processed in accordance with the requirements of privacy and data protection legislation. To find out more about how TfL handles personal data, see our Privacy and cookies pages.