Report a crime or incident

Emergencies

In an emergency:

• Call the police on 999
• Speak to the nearest member of staff
• Use the passenger alarm

Reporting a crime

To report a crime on the transport network:

• Call the police on 101
• For Tube and rail, you can also text what happened, where and when, to 61016
• Also, you can report some crimes - such as theft, criminal damage and hate crime - online

Terrorism or suspicious activity

To report possible terrorist activity:

• Call the confidential hotline on 0800 789 321
• Report online to the Met Police
• Give information anonymously via CrimeStoppers

Hate crime

A hate crime is defined by the British Transport Police as when someone commits a crime against you because of your:

• race
• religion
• sexual orientation
• gender identity
• disability

We understand that you might not feel comfortable talking to the police about what happened.
You can submit reports anonymously via True Vision - Report It.

In addition, you can report hate crime to some of the organisations who support affected communities, including:

• Stop Hate UK, for all hate crime
• Tell MAMA, for anti-Muslim hate crime
• Community Security Trust, for anti-Semitic hate crime
• GALOP, for anti-LGBT+ hate crime

Find out more about how to report hate crime. Remember, you don't have to be the victim of hate crime to report it. You can report anything you've seen happening to someone else, or report it on their behalf if they don't want to.

Contact us

Let us know about safety and security issues online using our online reporting forms:

• Report criminal damage or antisocial behaviour
• Touting and illegal cab activity

For more help and ways to contact us:

• Visit our Help and contacts page
• Report lost property

CCTV evidence

It's important that you report a crime or incident on the transport system as soon as possible. Images captured by CCTV are only kept for a limited time period. Find out more about how long we keep personal data.