Emergencies

In an emergency:

  • Call the police on 999
  • Speak to the nearest member of staff
  • Use the passenger alarm

Reporting a crime

To report a crime on the transport network:

Terrorism or suspicious activity

To report possible terrorist activity:

  • Call the confidential hotline on 0800 789 321
  • Report online to the Met Police
  • Give information anonymously via CrimeStoppers

Hate crime

A hate crime is defined by the British Transport Police as when someone commits a crime against you because of your:

  • race
  • religion
  • sexual orientation
  • gender identity
  • disability

We understand that you might not feel comfortable talking to the police about what happened.
You can submit reports anonymously via True Vision - Report It.

In addition, you can report hate crime to some of the organisations who support affected communities, including:

Find out more about how to report hate crime. Remember, you don't have to be the victim of hate crime to report it. You can report anything you've seen happening to someone else, or report it on their behalf if they don't want to.

Contact us

Let us know about safety and security issues online using our online reporting forms:

For more help and ways to contact us:

CCTV evidence

It's important that you report a crime or incident on the transport system as soon as possible. Images captured by CCTV are only kept for a limited time period. Find out more about how long we keep personal data.