Report a crime or incident


In an emergency do at least one of the following:

  • Call 999
  • Speak to the nearest member of staff
  • Use the passenger alarm

Hate crimes

  • British Transport Police: text 61016 or call 0800 40 50 40 (24 hour)
  • Crimestoppers: 0800 555 111
  • Metropolitan Police Service: call 101 and ask to speak to your local liaison officer within your Borough Community Safety unit

Hate crimes explained

    Homophobic and transphobic crimes

    Terrorism or suspicious activity

    • Confidential hotline: 0800 789 321


    Buses, roads, cabs or cycling

    Tube, DLR, TfL Rail or National Rail

    • British Transport Police: 0800 40 50 40

    Giving anonymous information

    Reporting to TfL

    You can also report safety and security issues to us. Use our online reporting forms or call us:

    You can also:

    Local transport policing teams

    Antisocial behaviour explained

    Antisocial behaviour means anything you feel to be aggressive, intimidating or destructive activity which damages or destroys someone else's quality of life. This could include:

    • Rowdy, noisy or drunken behaviour
    • Offensive or threatening language
    • Littering and vandalism
    • A menacing group

    Reporting incidents helps us respond to issues affecting the transport system, to further drive down crime and antisocial behaviour.

    If you need an immediate response (because the crime is in progress or someone is in immediate danger), you should always contact the police.

    Hate crimes explained

    A hate crime is when someone commits a crime against you because of your race, sexual orientation, religion, gender identity or disability, or any other actual or perceived difference. It can involve physical violence, offensive language towards you or you being harassed because of who you are (or who they think you are). 

    We believe everyone has the right to travel safely on our transport network and on our streets. We won't tolerate behaviour where someone is targeted through hate crime or made to feel uncomfortable on their journey.

    While the majority of people using public transport in London will have a safe and secure journey sadly instances of hate crime can and do occur. But we need your help so that we can take action to help stop it from getting worse, for you or someone else in conjunction with the police.

    Even if you are not sure whether it is hate crime we ask that you report it so we can act. The hate crime doesn't even have to be targeted at you - you can report anything you see happening to another individual or report it on their behalf if they do not want to.


    My Lines

    My Buses

    My Roads

    My River Buses

    My Emirates Air Line

    My Journeys

    My Places


      Favourite lines

      Favourite buses

      Favourite roads

      Favourite river buses

      Favourite Emirates Air Line

      Favourite journeys

      Favourite places