Report a crime or incident
Emergencies
In an emergency:
- Call the police on 999
- Speak to the nearest member of staff
- Use the passenger alarm
Reporting a crime
To report a crime on the transport network:
- Call the police on 101
- For Tube and rail, you can also text what happened, where and when, to 61016
- Also, you can report some crimes - such as theft, criminal damage and hate crime - online
Terrorism or suspicious activity
To report possible terrorist activity:
- Call the confidential hotline on 0800 789 321
- Report online to the Met Police
- Give information anonymously via CrimeStoppers
Hate crime
A hate crime is defined by the British Transport Police as when someone commits a crime against you because of your:
- race
- religion
- sexual orientation
- gender identity
- disability
We understand that you might not feel comfortable talking to the police about what happened.
You can submit reports anonymously via True Vision - Report It.
In addition, you can report hate crime to some of the organisations who support affected communities, including:
- Stop Hate UK, for all hate crime
- Tell MAMA, for anti-Muslim hate crime
- Community Security Trust, for anti-Semitic hate crime
- GALOP, for anti-LGBT+ hate crime
Find out more about how to report hate crime. Remember, you don't have to be the victim of hate crime to report it. You can report anything you've seen happening to someone else, or report it on their behalf if they don't want to.
Contact us
Let us know about safety and security issues online using our online reporting forms:
For more help and ways to contact us:
CCTV evidence
It's important that you report a crime or incident on the transport system as soon as possible. Images captured by CCTV are only kept for a limited time period. Find out more about how long we keep personal data.
Contact us about safety issues
Call
Charges apply 0343 222 1234Textphone
0800 112 3456Write
UseĀ our Enquiries and complaints forms to report a safety incident online.
Or send a letter to:
4th Floor
14 Pier Walk
LondonĀ SE10 0ES