If you have lost something on a bus in the past 3 days, contact the operator.
If your property has been found, you can claim it directly from the relevant bus garage without having to log an enquiry with us.
We do not keep or take enquiries for individual credit or debit cards - these are securely destroyed when found.
Contact your bank immediately to report the loss and arrange a replacement.
We do not keep or take enquiries for lighters, e-cigarettes, foodstuffs, soiled clothing, highly flammable substances or other items that may be hazardous to store.
We do not take enquiries for individual Oyster cards or photocards. Please see the following information on how to replace your lost card:
We collect and store property found on the following services:
It can take up to 7 working days for us to collect and catalogue items found on the network.
We will try to match your enquiry against the property we receive. We will let you know if we think we have your item, or if we need more information. There is no need to visit the office in person.
We keep unclaimed items for a maximum of 3 months from the date of loss. Money (except for that found in Black Cabs) can be claimed up to 12 months from the date of loss.
Once we have confirmed that we have found your property, we will let you know how you can reclaim it. You should do this within two weeks.
Items which remain unclaimed after 3 months from the date of loss becomes the property of TfL.
We remove and securely destroy any personal data. Then, we donate the property to charity or recycle, dispose of or sell it. We do not hold specific auctions for unclaimed items
Online: Use our enquiry form.
Phone: If we have told you that we've found your property, or if you need help with managing your enquiry, call us on 0343 222 1234 - charges apply
Collection point: 63-81 Pelham St, London SW7 2NJ (closest Tube: South Kensington). This office is for pre-booked visits only. Please wait until we've told you that your property is ready to collect, as items may be stored in different locations.
Opening hours: 08:30 - 16:00 Monday to Friday (excluding bank holidays).
Contact the boat operator
Phone: Trams Customer Service 020 8681 8300 - charges apply. Please note, this number only takes calls about property lost on trams.
Address: London Trams Shop, 5 Suffolk House, George Street, Croydon, CR10 1PE
Opening hours: 09:00 - 17:00 Monday to Friday (excluding Bank Holidays)
Contact the service operator if you have lost property on other services such as National Rail services, licensed mini-cabs, coaches, tour buses or at airports.