Before you enquire


If you have lost something on a bus in the past 3 days, contact the operator.

If your property has been found, you can claim it directly from the relevant bus garage without having to log an enquiry with us.

Credit and debit cards

We do not keep or take enquiries for individual credit or debit cards - these are securely destroyed when found.

Contact your bank immediately to report the loss and arrange a replacement.

Hazardous, objectionable or perishable items

We do not keep or take enquiries for lighters, e-cigarettes, foodstuffs, soiled clothing, highly flammable substances or other items that may be hazardous to store.

Oyster cards and photocards

We do not take enquiries for individual Oyster cards or photocards. Please see the following information on how to replace your lost card:

Make an enquiry

We collect and store property found on the following services:

  • London Buses
  • London Underground
  • Docklands Light Railway
  • London Overground
  • TfL Rail
  • Black cabs (taxis)
  • Emirates Air Line
  • Victoria Coach Station

Lost your property on a different service?

Find out about property lost on the river, trams and other services

Once we've received your enquiry

It can take up to 7 working days for us to collect and catalogue items found on the network.

We will try to match your enquiry against the property we receive. We will let you know if we think we have your item, or if we need more information. There is no need to visit the office in person.

Reclaiming your property

We keep unclaimed items for a maximum of 3 months from the date of loss. Money (except for that found in Black Cabs) can be claimed up to 12 months from the date of loss.

Once we have confirmed that we have found your property, we will let you know how you can reclaim it. You should do this within two weeks.

  • Items may be collected from our office, or couriered to you for an additional cost.
  • We charge a fee to help cover the cost of collecting and storing your property
  • We require valid identification before we release goods for collection or delivery.
  • Property found in taxis is subject to an additional fee based on the value of the item. This award is given directly to the driver in recognition of their actions.
  • If you want someone else to collect the property on your behalf, you need to provide a signed letter or authorisation email. We will reconfirm these details for you when validating your claim.

Unclaimed items

Items which remain unclaimed after 3 months from the date of loss becomes the property of TfL.

We remove and securely destroy any personal data. Then, we donate the property to charity or recycle, dispose of or sell it. We do not hold specific auctions for unclaimed items

Contact details and opening hours

Address: Lost Property Office, 200 Baker Street, London NW1 5RZ (until 21 October 2019)

From 21 October: property may be collected from the office at Pelham St, South Kensington. Full details will be provided when we tell you that your property has been found and your claim has been validated. The Baker St office will no longer be accessible from that time.

Opening hours: 08:30 - 16:00 Monday to Friday (excluding bank holidays)
Phone: If we have told you that we have found your property, or if you need help with logging your enquiry, call us on 0343 222 1234 - charges apply This is for general correspondence only - we can't process lost property enquiries by email. Use our form for reporting lost items

Property lost on the river


Contact the boat operator



Property lost on trams

Phone: Trams Customer Service 020 8681 8300 - charges apply. Please note, this number only takes calls about property lost on trams.
Address: London Trams Shop, 5 Suffolk House, George Street, Croydon, CR10 1PE
Opening hours: 09:00 - 17:00 Monday to Friday (excluding Bank Holidays)

Other services

Contact the service operator if you have lost property on other services such as National Rail services, licensed mini-cabs, coaches, tour buses or at airports.