Make an enquiry

We collect and store property found on the following services:

  • London Buses
  • London Underground
  • Docklands Light Railway
  • London Overground
  • TfL Rail
  • Black cabs (taxis)
  • Emirates Air Line
  • Victoria Coach Station

Lost your property on a different service?

Find out about property lost on the river, trams and other services

Before you enquire


If you have lost something on a bus in the past two days, contact the operator.

Oyster cards and photocards

We do not take enquiries for individual Oyster cards or photocards. Please see the following information on how to replace your lost card:

Once we've received your enquiry

It can take up to 7 working days for us to collect and catalogue an item.

We will let you know if we think we have your item, or if we need more information. We ask that you don't contact us unless we have let you know that we have found your item.

Collecting property

We keep items for a maximum of 3 months from the date of loss. Money (except for that found in Black Cabs) can be claimed up to 12 months from the date of loss.

Once we have confirmed that we have found and catalogued your property, it may be collected from our offices at Baker Street. Items received from stations and garages may not be immediately available for collection, so check in advance. It will cost you extra to send your items by courier.

We charge a fee to help cover the cost of collecting and storing your property and will require valid identification before we release goods for collection or delivery.

If you want someone else to collect the property on your behalf, you will need to provide a signed letter or authorisation email. We will reconfirm these details for you when validating your claim.

Property found in taxis is subject to an additional fee based on the value of the item. This award is given directly to the driver in recognition of their actions.

Unclaimed items

If an item is not claimed or matched to an enquiry within 3 months, it becomes the property of TfL.

We remove and securely destroy personal data from the item. After that, we either donate it to charity or recycle, dispose of or sell it.

Contact details and opening hours

Address: Lost Property Office, 200 Baker Street, London NW1 5RZ
Opening hours: 08:30 - 16:00 Monday to Friday (excluding bank holidays)
Phone: If we have told you that we may have found your property, call us on 0343 222 1234 - charges apply This is for general enquiries - we can't process lost property enquiries by email. You'll need to use our form for reporting lost items

Property lost on the river


Contact the

boat operator



Property lost on trams

Phone: Trams Customer Service 020 8681 8300 - charges apply. Please note, this number only takes calls about property lost on trams.
Address: London Trams Shop, 5 Suffolk House, George Street, Croydon, CR10 1PE
Opening hours: 09:00 - 17:00 Monday to Friday (excluding Bank Holidays)

Other services

Contact the service operator if you have lost property on other services such as National Rail services, licensed mini-cabs, coaches, tour buses or at airports.