Whichever mode of transport you choose, you should always report unattended bags, luggage or suspicious activity to staff or a police officer immediately. If no staff or police are available, our stations have Help Points which will connect you to a member of staff.

Buses and trains

  • Plan your journey in advance as much as possible and make sure you know your route and stop
  • Check the times of the last buses, Tubes and trains
  • Have your ticket, pass or change ready so your purse or wallet is out of sight and keep bags zipped and valuables secure
  • Look out for Help Points and passenger alarms - use them if you feel threatened. These will connect you to a member of staff 


  • Try to lock your bike in a designated parking facility
  • Don't leave your bike in the same place every day
  • Secure your bike safely by locking both wheels and the frame to the cycle stand or another immovable object
  • Take removable items, like lights and pump, with you
  • Register your cycle

Learn more about cycle security and avoiding theft.

Taxis and minicabs

  • Always use a licensed taxi (black cab) or licensed, booked minicab
  • Book your minicab by phone, email or in a minicab office. Never approach or accept a journey from a minicab driver off the street. Only taxis (black cabs) can be stopped by customers and can pick up off the street 
  • When your booked minicab arrives, make sure the minicab driver can confirm your name and destination. Check this before you get in the vehicle 
  • Check the minicab driver's photo ID
  • Always wear your seatbelt when travelling in a black cab or minicab


At the station

  • If you are carrying luggage, use the lift instead of the escalators where possible
  • If you have to use the escalators to carry luggage, place it securely on the step and hold on to your luggage and the handrail
  • If you drop anything onto a train track don't try to pick it up. Ask a member of staff or use the Help Point
  • Don't board a train if you feel unwell

On the train

  • If you start to feel unwell on the Tube, ask someone to open the end car windows to increase ventilation. Get off the train at the next station - we can help you more quickly on the platform
  • If someone else falls ill on the train, help them off at the next station. We can help more quickly on the platform
  • Carry water with you and stay hydrated when the weather is warm
  • Only use the passenger alarm between stops if it's a real emergency (eg if someone collapses)
  • If the passenger alarm has been activated, move away from any immediate danger. Remain calm, open windows for ventilation and wait for instructions from a member of staff or the emergency services
  • If any part of the train is at the platform, the train will stop. If the train is between stations, the driver will continue to the next station where assistance will be available
  • It is safer to stay on the train unless instructed to leave by staff or emergency services