To tell us about an urgent safety matter, call 0343 222 1234 (call charges may apply) or select the 'safety issues and incidents' option on the form below.
For all non-safety critical matters, we aim to respond to you within 10 working days.
Transport for London (TfL), its subsidiaries and service providers will use the personal information you provide on this form to process your feedback and provide you with a response, or the information or services you have requested. On some occasions, we may need to share your information with the train operating company that operates this service or their agents for these purposes. Your personal information will be properly safeguarded and processed in accordance with the requirements of privacy and data protection legislation. To find out more about how TfL handles personal data, see our Privacy and cookies pages.
