To tell us about an urgent safety matter, call 0343 222 1234 (call charges may apply) or select the 'safety issues and incidents' option on the form below.
For all non-safety critical matters, we aim to respond to you within 10 working days.
You cannot use this form for refunds. Find out how to claim a refund.
If your feedback is about Abbey Wood or another TfL-managed station, or a query about the Elizabeth line (previously Crossrail), please choose TfL Rail as your mode of travel.
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You can upload up to three documents to help us answer your enquiry.The maximum size per file is 32MB.
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