Touched in and out at the same station

Before you claim

We aim to automatically refund you for a same station exit if you have not had one in the last 7 days.

Claim a refund

Contactless (card or device)

If you haven't received an automatic refund after 48 hours, you can submit a claim for a refund on your contactless and Oyster account:

Or create an account.

Oyster card

You can submit a claim for a refund, or call us on 0343 222 1234 (charges may apply) - open 08:00 - 20:00, 7 days a week

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