We and our partners use cookies and similar technologies to help you with your payments and journeys, remember your login, use webchat, understand how our website is used and show you content and adverts you might be interested in.
Some of our partners rely on legitimate interests to use your personal data, instead of your consent. You have the right to reject this. View our partners to find out more.
Find out more about our cookies and how to manage your settings. If this page is blocked by a cookie pop-up, choose ‘Accept only essential cookies’ to then see the page.
We use essential cookies to ensure our website works properly. Any other cookies will only be set if you select ‘Accept all cookies’ below or by clicking ‘Manage cookies’ to learn more.
Check your settings and choose the cookies you’re happy with:
Essential cookies Ensure our website works properly. They help you move around secure areas of the website and carry out specific tasks, like journey planning or making a payment.
Functionality cookies Allow us to remember preferences and choices you have made in the past, such as layout and text size, or whether you have seen a message or survey previously and don’t need to see it again. This allows us to tailor the website to your needs.
Performance cookies Collect information about how visitors use our website - for example, the most popular pages and any error pages you see. We combine this information and use it to improve our website. We do not use any information collected to identify you as an individual.
Advertising cookies Are placed by us and our partners to show you relevant adverts and content on our website and to show you adverts, including TfL adverts, on other websites that they work with. Without these cookies you’ll still see ads, but they may be less relevant.
Find out more about the use of cookies on our websites. If this page is blocked by a cookie pop-up, choose 'Accept only essential cookies' to then see the page.
Our partners use your personal data through cookies to show adverts, analyse traffic and customise experiences for you. You can choose who uses your data, for what purposes and features.
Some of our partners rely on legitimate interests to use your personal data, instead of your consent. You have the right to reject this.
Choose your settings:
Decide how you want your data to be used based on the purposes. Each purpose has a description so you know how we and our partners use your data.
To give consent, choose ‘Accept all’ or tick the box next to the purpose. To remove consent, untick the box next to the purpose.
To reject legitimate interest, untick the relevant legitimate interest box.
To reject legitimate interest and remove consent for all purposes, choose ‘Reject all’.
Vendors 708
Vendors 656
Vendors 528
Vendors 523
Vendors 234
Vendors 207
Vendors 762
Vendors 379
Vendors 483
Vendors 569
Vendors 144
These purposes are essential to the delivery of advertising. You cannot opt out of these purposes.
Features tell you the techniques and types of data our partners use to carry out a purpose. Some features can be blocked by privacy settings on your device. If you reject all purposes, you can limit how features are used by our partners.
These features and the data associated with them, can only be used with your consent.
Partners will only use your data in line with the purposes you have allowed, using the features declared.
To give consent, choose ‘Accept all’ or tick the box next to the partner. To remove consent, untick the box next to the partner.
To reject legitimate interest, untick the relevant legitimate interest box.
To reject legitimate interest and remove consent for all partners, choose ‘Reject all’.
To manage partners we work with outside the Internet Advertising Bureau framework who are not in this list, go to Google and Amazon to update your settings.
See the partners we work with and how they use your data:
9 Dots Media Ltd
AccountInsight Ltd
Adelaide Metrics Inc
Aderize, Inc.
Adjust Digital A/S
Adnami Aps
Adssets AB
Alkimi
Alphalyr SAS
Appstock LTD.
Bannernow, Inc.
BEAPUP SOLUTIONS LTD
Brandhouse/Subsero A/S
Carbonatix LTD
Cavai AS
Channel99, Inc.
CHEQ AI TECHNOLOGIES
Confiant Inc.
Creatopy INC
Dando online LTD
DataDome SA
DoubleVerify Inc.
dpa-infocom GmbH
EliteAppgrade
EMBRACE Systems GmbH
Ensighten
fraud0 GmbH
GeoEdge
Gesher Software LTD dba bridgeupp
Hiili SL
HUMAN
illuma technology limited
Integral Ad Science (incorporating ADmantX)
IVO Media Ltd
Jetpack Digital LLC
Kidoz Inc.
Kiosked Ltd
Lumen Research Limited
Mirando GmbH & Co KG
Mobavenue Media Pvt Ltd
NEXD
Nitrouppi LTD
One Tech Group GmbH
Online Media Solutions LTD
Papirfly AS
Playdigo Inc
Polar Mobile Group Inc.
ProgrammaticX LTD
Protected Media LTD
Public Good Software Inc.
Realtime Communication Sthlm AB
Redbranch, Inc dba Fraudlogix
Revcontent, LLC
Revolution Ad
Rockabox Media Ltd
Sarigato Sp. z o.o.
Seenthis AB
Silverbullet Data Services Group
Sipo Inc
Sitewit, Corp
Skimbit Ltd
Smartico
Somplo Ltd
SpinX Pte Ltd
Sqreem Technologies Private Limited
Stream Eye OOD
streaMonkey GmbH
Telecoming S.A.
TMT Digital Inc
Velocity Made Good LLC
Videobot Ltd
Visarity Technologies GmbH
Volentio JSD Limited
VRTCAL Markets Inc
Vudoo Pty Ltd
Vyde Ltd.
YIELDBIRD SP. Z O.O.
Zeit Agency ApS
Back
We aim to automatically refund you for a same station exit if you have not had one in the last 7 days.
If you haven't received an automatic refund after 48 hours, you can submit a claim for a refund on your contactless and Oyster account:
You can submit a claim for a refund, or call us on 0343 222 1234 (charges may apply) - open 08:00 - 20:00, 7 days a week
