Contact HGV Safety Permit

Keep track of your enquiries

Sign in or create a London road user charging account.

You'll be able to:

  • See your correspondence history with us
  • View and download all emails we've sent you

This information relates to the Direct Vision Standard and HGV Safety Permit only. If you need to contact us about any other TfL service, please go to the Help & contacts section.

Make an enquiry

Provide as much detailed information as possible to help us provide a prompt response.

Please include your application reference number or permit number if you have one. These can be found at the top of our emails.

You'll be able to upload documents to support your enquiry.

Make an enquiry

Or you can contact us by phone:

UK: 0343 222 2222 (call charges may apply)
International: +44 (0)343 222 2222
Textphone: 020 7649 9123 (if you have impaired hearing)

Open Monday to Friday: 08:00-20:00

You can also view our complaints procedure.

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