Before you claim

Please wait at least 48 hours as you might receive an automatic refund:

  • Oyster - we'll automatically add it to your card the next time you touch in or out of a rail journey
  • Contactless - the refund will show on your next card statement, or we will adjust the fares charged when you next travel

If you do not get an automatic refund, you have up to 8 weeks from your journey to claim.

We will not give a refund if you have already claimed 3 maximum fare refunds in the same calendar month.

Claim a refund online

Or create an account.

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