Wheelchair access & avoiding stairs

We're introducing more and more step-free access, but it's important to plan your step-free route in advance and check before you travel in case of disruptions.  

Step-free stations and vehicles

All our bus routes are served by low-floor vehicles, with a dedicated wheelchair space and an access ramp. They can also 'kneel' to reduce the step-up from the pavement.  

Around a quarter of Tube stations, half of Overground stations, most piers, all tram stops, the Emirates Air Line and all DLR stations have step-free access.  

Some step-free stations still have a gap and step between the platform and the train. The Tube map shows which Underground, Overground and DLR stations are step-free. The blue symbol shows step-free access from street to train and the white symbol shows step-free access from street to platform.

We also produce detailed maps for step-free journeys and avoiding stairs.

Find accessibility guides and maps.

All taxis have a wheelchair ramp and some private hire vehicles are accessible step-free.

Many boats have boarding ramps to give step-free access.

If you arrive at a Tube, TfL Rail or Overground station and the lift is unavailable, staff will help you to plan an alternative journey to your destination. If there isn't a reasonable alternative route, we'll book you a taxi (at our cost) to take you to your destination or another step-free station from where you can continue your journey.

Level access at platforms

An increasing number of our platforms give step-free access for wheelchair users onto trains.

This is provided in three ways:

Level access along the whole platform
This is available on newly built services such as the Jubilee line east of Westminster, the whole DLR network and new stations on London Overground.

Level access along part of the platform (platform humps)
We are increasingly using these at Tube stations. Look out for the signs for these on platforms and for information about where to find them in Journey Planner.

Manual boarding ramps
At some stations staff will deploy manual ramps to help you board and alight. This service is available at many Overground and TfL Rail stations and an increasing number of Tube stations. To use boarding ramps, ask for help from staff.

There are some steps that station staff will follow to deploy ramps:

  • A member of staff will place a ramp to help you get from the platform into the train
  • If a boarding ramp is needed at your interchange or alighting station, they will radio ahead to make sure a member of staff is waiting to meet you to help you get off the train

If you need step-free access onto the train, select 'accessibility and other travel options' in Journey Planner, and select 'I need step-free access from street to the train'.

If you prefer to plan your own route, use Tube map for an overview of step-free access and the Step-Free Tube Guide for detail, including which stations have ramps.

Find accessibility guides and maps.

Wheelchairs and mobility scooters

You can use wheelchairs and mobility scooters on many services, including buses, Tubes, trains and trams and some boats. 

Mobility scooters can't be taken on some boats, taxis or the Emirates Air Line.

On almost all buses, the wheelchair ramp is located at the exit door (in the middle of the bus).

Mobility aid recognition scheme

We have introduced a mobility aid recognition scheme to help anybody with a mobility aid who wishes to use our buses.

The scheme is aimed at people with mobility scooters but may also be used by people with manual or powered wheelchairs, mobility walkers or shopping trolleys, where these are used as a mobility aid.

Only certain models of mobility scooter can fit on London buses, so you should check first.  

To join the scheme, contact our travel mentoring service who will ask you a few questions to check that your mobility aid is suited to bus travel.

You will then be offered the opportunity of an accompanied journey to check the suitability and size of your device.

If your mobility aid is suited to bus travel, you will be given a 'Mobility Aid Card' which you can show to bus drivers.

Thames Clippers offer a similar scheme on the river.

Find out more on their accessibility on their website.

Seats at stations

You can find seats and benches on platforms and piers in some longer interchanges. 

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