Travel mentoring

Travel mentors can give you guidance and support to help you get around London. If you have a mobility requirement or a disability and would like to try out accessible transport options but are unsure how to do it, we can help.

What we can do

We can offer telephone and email advice to help plan an accessible route. We can provide a mentor to accompany you on your first few practice journeys to help you learn how to travel the network, gaining confidence to become an independent traveller. We can also assist you virtually, using apps available on most smartphones.

Our travel mentors can help anyone who lives or travels in London. We cover all types of journey on TfL transport including bus, Tube, Elizabeth line, DLR, London Overground, tram, Thames Clipper river boats and the IFS Cloud Cable Car.

Get in touch

Email travelmentor@tfl.gov.uk or call 020 3054 4361 (TfL call charges) 09:00-16:00, Monday to Friday to find out more or book an appointment.

If your journey is only on the DLR or only on the Elizabeth line you may prefer to use Travel Ambassadors who offer advice on those specific networks and can accompany you on bespoke journeys.

To book an appointment, email:

• DLR: ambassadors@keolisameydlr.co.uk
• Elizabeth line: ambassadors.team@mtrel.co.uk

Mobility aid recognition scheme

We also provide assistance to people who wish to use mobility scooters and other mobility aids on London's bus services. Find out about the mobility aid recognition scheme.