Travel mentoring

Our free travel mentoring service supports people using public transport in and around London to become more confident and independent travellers. If you have a mobility requirement or a disability and want to try out our accessible transport options, we can help.

What our travel mentors offer

We can:

  • Give advice by telephone and email to help plan an accessible route
  • Provide a mentor to accompany you on your first few practice journeys to help you learn how to travel the network independently
  • Assist you virtually, using apps available on most smartphones

Our travel mentors can help anyone who lives or travels in London. We cover all types of journey on TfL transport including bus, Tube, Elizabeth line, DLR, London Overground, tram, Thames Clipper river boats and the IFS Cloud Cable Car.

Get in touch

Email travelmentor@tfl.gov.uk or call 020 3054 4361 (TfL call charges) 09:00-16:00, Monday to Friday to find out more or book an appointment.

If your journey is only on the DLR or only on the Elizabeth line you may prefer to use Travel Ambassadors who offer advice on those specific networks and can accompany you on bespoke journeys.

To book an appointment, email:

Mobility aid recognition scheme

We also assist people who want to use mobility scooters and other mobility aids on London's bus services. Find out about the mobility aid recognition scheme on the Wheelchair access & avoiding stairs page.

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