Any taxi (black cab) or minicab driver, or minicab company who refuses a fare, or charges an additional fee because a passenger has an assistance dog faces prosecution by Transport for London (TfL) and the possible loss of their licence.
If you have an assistance dog and are refused a journey or charged more, please report this to TfL (see below). All complaints will be fully investigated.
TfL has produced this animated guide to assistance dogs. It reminds drivers that assistance dogs should be carried with their owners in all private hire vehicles, for no extra charge.
If you experience a problem with assistance dogs when using taxi or minicab services in London, please let us know by contacting us:
More information in the leaflet below. You can get braille versions of this leaflet, and the driver information leaflet on assistance dogs, by emailing us.