Contact us about accessibility

To speak to a customer services adviser about accessibility on any TfL service call 0343 222 1234*.

You can write to us at:

TfL Customer Services
4th Floor
14 Pier Walk
London SE10 0ES

To find out more about travel mentoring contact us on 020 3054 4361*.

If you would like to make a booking for assisted travel on London Overground or TfL Rail, please call 24 hours in advance on 0343 222 2000* between 08:00 and 20:00, Monday to Sunday (excluding Christmas Day). You can also book online on the passenger assist website.

For more information about London Overground assistance, please visit London Overground Rail Operations.

*Find out about TfL call charges.