Contact us about accessibility

To speak to a customer services adviser about accessibility on any TfL service call 0343 222 1234*.

You can write to us at:

TfL Customer Services
4th Floor
14 Pier Walk
London SE10 0ES

To find out more about travel mentoring contact us on 020 3054 4361*.

If you would like to make a booking for assisted travel on London Overground or TfL Rail, please call 24 hours in advance on 0343 222 2000* between 08:00 and 20:00, Monday to Sunday (excluding Christmas Day). You can also book online on the passenger assist website.

For more information about London Overground assistance, please visit London Overground Rail Operations.

You can request assistance on London Overground and TfL Rail using Passenger Assistance by Transreport - a smartphone app. Visit the National Rail website for more information.

*Find out about TfL call charges.