Contact us about accessibility

Based in our contact centre, our accessibility champions have an in-depth understanding of accessible travel in London. Our champions have received enhanced training and will be able to provide you with a better service, as well as share their knowledge with colleagues.

To speak to a customer services adviser about accessibility on any TfL service call 0343 222 1234. (Find out about TfL call charges).

Email: TfLAccessibility@tfl.gov.uk

You can write to us at:

TfL Customer Services
9th Floor
5 Endeavour Square
London E20 1JN

To find out more about travel mentoring contact us on 020 3054 4361 (TfL call charges).

If you would like to make a booking for assisted travel on London Overground or the Elizabeth line, you can do so at least two hours in advance of your journey by calling 0343 222 2000 (TfL call charges). Open 24 hours every day (except Christmas Day).

You can also request assistance on London Overground and the Elizabeth line with Passenger Assistance by Transreport - a smartphone app. More information is on the National Rail website.

For more information about London Overground assistance, please visit the Arriva Rail London website.

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