Features on board

Priority seating and wheelchair spaces

All buses, Tubes, trains and trams have clearly marked priority seats for anyone who needs them. If one isn't available, please ask if someone will give up a seat. If you are using a priority seat and you don't need it, please be ready to offer it to someone who does. 

Most vehicles also have designated wheelchair spaces. Every bus has one and most train services have at least two, which you can find by looking for the wheelchair symbol on the outside of the carriage or using the level access boarding point.

All taxis and an increasing number of minicabs are wheelchair accessible. To find out more, see step-free access and avoiding stairs.

Some boats are able to accommodate wheelchairs. Please check with the operator before travelling. Some river services can make extra space available for groups of wheelchair users travelling together, if they are informed in advance.

All wheelchair spaces are at least large enough for a 'reference' wheelchair of 700mm x 1200mm.

Audio/visual information

Audible and visible information is provided extensively across our buses and trains.

Find out how to plan a journey.

Low-floor access

All buses are able to kneel to reduce the step-up. Drivers are expected to pull in close to the kerb. If you need low-floor access and the driver has not already knelt the vehicle, please ask.

While there is a step and gap onto most Tube and Overground trains, we are introducing more low-floor trains, including on the Metropolitan, Hammersmith & City, Circle and District lines.

The vast majority of taxis have an intermediate step and a seat that swivels out to make it easier to get in.

Safety and security

Your safety is of prime importance to us and crime is at its lowest ever levels on London's transport network.

CCTV is used extensively across stations, piers, all buses and many trains. 

Find out how we use CCTV.

Help points are on most platforms

Passenger alarms on trains can be used to contact the driver and are found next to doors and wheelchair spaces. 

Help points available on most platforms can be used to contact staff in an emergency, to request assistance or ask for information.

If you feel unsafe or experience any incidents of crime (including hate crime) or antisocial behaviour please talk to our staff or the police.


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