Mandatory fields are marked *

Toogle TooltipTo help us process your feedback, let us know what kind of comment you're leaving.

Your contact details


Toogle TooltipIt may be quicker to resolve your enquiry by calling you back.
Toogle TooltipSometimes it's quicker for us to help by giving you a call.

Journey Details


Toogle TooltipBadge number (on the front and back windscreens of the taxi)
Toogle TooltipPlate number (underneath the registration number of the taxi, and inside the passenger compartment)
Toogle TooltipPrivate Hire Vehicle roundel number (on the front and back windscreens of the taxi)

Your comments


Toogle Tooltip

Tell us in your own words about the service or incident you want to comment on or submit a complaint about. include contact details of police or any witnesses if needed.

Supporting documents

You can upload up to three documents to help us answer your enquiry.
The maximum size per file is 32MB.

Data Protection Statement


By completing and submitting this form, you are authorising Transport for London, its subsidiaries and service providers to use your personal details for the purposes of customer services and administration only. Your personal information will be properly safeguarded and processed in accordance with the requirements of the Data Protection Act 1998.