Your details will be kept confidential.

You can also use this form to make a complaint about an issue covered by the Equality Act 2010.

Report poor driving or traffic offences to the police.

Comments about good service will be passed on to the driver.

Mandatory fields are marked *

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Your contact details


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Journey Details


Toogle TooltipBadge number (on the front and back windscreens of the taxi)
Toogle TooltipPlate number (underneath the registration number of the taxi, and inside the passenger compartment)
Toogle TooltipPrivate Hire Vehicle roundel number (on the front and back windscreens of the taxi)

Your comments


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Tell us in your own words about the service or incident you want to comment on or submit a complaint about. include contact details of police or any witnesses if needed.

Supporting documents

You can upload up to three documents to help us answer your enquiry.
The maximum size per file is 32MB.

Data Protection Statement


Transport for London (TfL), its subsidiaries and service providers will use the information you provide on this form to process your comments. If you have made a complaint, we will investigate the incident that you have reported and may contact you to ask for further information or to provide you with feedback. On some occasions, we may need to share your information with associated organisations or their agents for these purposes. Your personal information will be properly safeguarded and processed in accordance with the requirements of privacy and data protection legislation. To find out more about how TfL handles personal data, see our Privacy and cookies pages.