Season ticket on Oyster no longer needed

Before you apply

We charge a £5 admin fee and your Oyster card will be cancelled when we process your refund.

You can apply anytime for a refund on your season ticket if it hasn't expired. 

When you apply, you need to give us your:

  1. Oyster card number
  2. Bank sort code and account number

Your refund is based on the price of your season ticket, minus the cost of the equivalent Travelcard or Bus & Tram Pass you would have needed for the period of time you travelled. The difference between these two costs is what you'll be refunded. You won't be refunded on a pro-rata basis.

You won't get a refund if there is less than:

  • 6 weeks remaining on an Annual ticket
  • 7 days remaining on a Monthly ticket
  • 3 days remaining on a 7 Day ticket

You can't pause your season ticket.

If you bought your ticket from Trainline, CommuterClub or another train company, you must contact them for a refund.

If you bought your ticket using a travel warrant, any refund will be paid to the warrant issuer. If you bought your ticket using a loan, for example from your employer, contact them to discuss your refund. It's likely your refund will be less than the amount you still owe on the loan.

Apply for a refund

We're really busy at the moment so if you can't get through straight away, try again later. We're open 8am - 8pm, 7 days a week.

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