Before you claim

We charge a £5 admin fee to process this refund.

You can apply for a refund if you've stopped using the ticket, and there is at least:

  • 6 weeks remaining on an Annual ticket
  • 7 days remaining on a Monthly ticket
  • 3 days remaining on a 7 Day ticket - in some cases if you have used your 7 Day ticket for just 3 days, there may be no refund due

If you bought your ticket using a travel warrant, any refund will be paid to the warrant issuer.

Your Oyster card will be cancelled when we process this refund.

Claim a refund online

Or create an account.

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