Season ticket on Oyster no longer needed
Before you claim
We charge a £5 admin fee to process this refund.
You can apply for a refund if you've stopped using the ticket, and there is at least:
- 6 weeks remaining on an Annual ticket
- 7 days remaining on a Monthly ticket
- 3 days remaining on a 7 Day ticket - in some cases if you have used your 7 Day ticket for just 3 days, there may be no refund due
If you bought your ticket using a travel warrant, any refund will be paid to the warrant issuer. If you bought your ticket using a loan, for example from your employer, contact them to discuss your refund. It's likely your refund will be less than the amount you still owe on the loan.
Your Oyster card will be cancelled when we process this refund.
Claim a refund
- Call us on 0343 222 1234 (call charges may apply).
We're really busy at the moment so if you can't get through straight away, try again later. We're open 8am - 8pm, 7 days a week.
Refunds due to coronavirus
You can apply for a refund for your Travelcard or Bus & Tram Pass season ticket if you're self-isolating or not travelling due to concerns about coronavirus.
Your refund is based on the price of your season ticket, minus the cost of the equivalent travelcards you would have needed for the period of time you used it to travel. The difference between these two costs is what you'll be refunded. You won't be refunded on a pro-rata basis.