Season ticket on Oyster no longer needed
Before you apply
We charge a £5 admin fee and your Oyster card will be cancelled when we process your refund.
You can apply anytime for a refund on your season ticket if it hasn't expired.
When you apply, you need to give us your:
- Oyster card number
- Bank sort code and account number
Your refund is based on the price of your season ticket, minus the cost of the equivalent Travelcard or Bus & Tram Pass you would have needed for the period of time you travelled. The difference between these two costs is what you'll be refunded. You won't be refunded on a pro-rata basis.
You won't get a refund if there is less than:
- 6 weeks remaining on an Annual ticket
- 7 days remaining on a Monthly ticket
- 3 days remaining on a 7 Day ticket
You can't pause your season ticket.
If you bought your ticket from Trainline, CommuterClub or another train company, you must contact them for a refund.
If you bought your ticket using a travel warrant, any refund will be paid to the warrant issuer. If you bought your ticket using a loan, for example from your employer, contact them to discuss your refund. It's likely your refund will be less than the amount you still owe on the loan.