Oyster pay as you go credit no longer needed
Claim a refund in person
If your remaining credit is £10 or less, you can get a refund for the credit, and any deposit, from a Tube station ticket machine.
You Oyster card will be cancelled when we process this refund.
Claim a refund
We're really busy at the moment so if you can't get through straight away, try again later. We're open 8am - 8pm, 7 days a week.
Refunds due to coronavirus
You can apply for a refund for your Travelcard or Bus & Tram Pass season ticket if you're self-isolating or not travelling due to concerns about coronavirus.
Your refund is based on the price of your season ticket, minus the cost of the equivalent travelcards you would have needed for the period of time you used it to travel. The difference between these two costs is what you'll be refunded. You won't be refunded on a pro-rata basis.