Claim a refund in person

If your remaining credit is £10 or less, you can get a refundĀ for the credit, and any deposit, from a TubeĀ station ticket machine.

You Oyster card will be cancelled when we process this refund.

Claim a refund online

Or create an account.

Refunds due to coronavirus (COVID-19)

You can apply for a refund for your Travelcard or Bus & Tram Pass season ticket if you're self-isolating or not travelling due to concerns about coronavirus. 

Your refund is based on the price of your season ticket, minus the cost of the equivalent travelcards you would have needed for the period of time you used it to travel. The difference between these two costs is what you'll be refunded. You won't be refunded on a pro-rata basis.

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