Add or reduce zones on your Travelcard
Before you add or reduce zones
There must be at least 1 month and 1 day remaining on your Travelcard at the date of change, not the date of your request.
You cannot change:
- 7 Day or monthly Travelcards
- Your Travelcard if you bought it from National Rail, Abellio or Trainline
- Your Travelcard if you paid for it using a warrant
- Your Travelcard if you previously reduced the zones on it
It will take up to 5 working days to process and issue you with a replacement card.
If your Travelcard is on an Oyster card
If your Travelcard is a paper ticket
- Contact details (name, address and phone number)
- Which zones you want to change it to
TfL Customer Services
14 Pier Walk