If you have been waiting more than 15 minutes, you should contact us to find out what is causing the delay.
Our drivers are happy to help you get to and from the minibus. If you need help inside your home, please contact your local authority's social services department.
Normally up to two average-sized bags of shopping or similar as our minibuses have limited storage space.
You can bring one person with you, plus any children you have. They must be travelling to and from the same address as you.
If you would like to bring your child or children, we will need to know if they are under 12 years old and less than 135cm (4ft 5in) so the driver can bring a child seat.
Please let us know when you book or we might not be able to take them.