You have to become a member to use Dial-a-Ride. If you are visiting London and staying at an address in a London borough, you can apply for temporary membership. Find out how to apply and how to use the service.
Dial-a-Ride driver and customer

Becoming a member

You must have a permanent or long-term disability which means you are unable to use public transport some or all of the time.

You are automatically eligible for membership if you are:

  • A Taxicard member
  • Getting the Higher Rate Mobility Component of Disability Living Allowance
  • Getting the Standard or Enhanced Mobility Rate of the Personal Independence Payment (PIP)
  • Registered blind or partially sighted
  • Aged 85 or over
  • Getting a Higher Rate Attendance Allowance
  • Getting a War Pension Mobility Supplement 

If none of the above apply to you, you may still be able to join Dial-a-Ride but you will have to undergo a paper-based mobility assessment to establish your eligibility for the service.  

How to apply

You can apply for Dial-a-Ride membership if you are a permanent or temporary resident of the London borough. If you are applying for temporary membership, you will need to provide evidence of your membership of a similar door-to-door service for disabled travellers at your place of residence in order to qualify for the London Dial-a-Ride service.

Post the completed form to:
Dial-a-Ride
Passenger Services   
PO Box 68799   
London   
SE1P 4RD

You can also phone us on 0343 222 7777 (TfL call charges) to request an application form or you can download the form and guidance notes below.

Find out what will happen on your journey.