You have to become a member to use Dial-a-Ride.
Dial-a-Ride driver and customer

Becoming a member

You must have a permanent or long-term disability which means you are unable to use public transport.

You are automatically eligible for membership if you are:

  • A Taxicard member
  • Getting the Higher Rate Mobility Component of Disability Living Allowance
  • Getting the Standard or Enhanced Mobility Rate of the Personal Independence Payment (PIP)
  • Registered blind or partially sighted
  • Aged 85 or over
  • Getting a Higher Rate Attendance Allowance
  • Getting a War Pension Mobility Supplement 

If none of the above apply to you, you may still be able to join Dial-a-Ride but you will have to undergo a paper-based mobility assessment to establish your eligibility for the service.  

How to apply

You can apply for Dial-a-Ride if you are a permanent or temporary resident of a London borough. If you are applying for a temporary membership, you will need to provide evidence of using a similar service at your place of residence.

To apply, download the form below, complete it, and post it to:
Dial-A-Ride
Assisted Transport Services
PO Box 68799

You can also phone us on 0343 222 7777 (TfL call charges) to request an application form.

Find out what will happen on your journey.