Mayor of London

Useful contacts

* Find out about TfL call charges.

TfL Customer Services

Contact Customer Services for all ticket enquiries including Oyster and contactless payment, travel information queries and journey planning on all methods of transport including roads. We can also help with lost property and complaints.

Search common questions or contact us online

Phone: 0343 222 1234*

You can reach all the departments below on this number but please note their opening hours:

Travel Information and Journey Planning enquiries for all modes (24 hours)
London Underground enquiries (08:00-20:00 seven days a week)
DLR enquiries (08:00-20:00 seven days a week) - Contact DLR online
Buses enquiries
(08:00-20:00 Monday to Friday)
Street enquiries (24 hours)
Emirates Air Line (08:00-20:00 seven days a week)
Lost Property (08:30-16:00 Monday to Friday)

Textphone: 0800 112 3456
Fax: 0343 222 6000
TfL Customer Services
4th Floor
14 Pier Walk
London SE10 0ES

Automated Journey Planner

Our Customer Services number also offers an automated service for A-to-B journeys. Just give the start and end point of any journey, and it will give you the quickest route. It can even text the journey details to your mobile phone.

This automated service works for:

  • Stations
  • Hospitals
  • Postcodes
  • Points of interest and major landmarks

If your journey is complicated, involves multiple locations or you have special requirements, you can still speak to one of our travel advisers.

If you request a text message, the average journey will usually be sent within a single message, however more complex journeys may take up to a maximum of two messages, charged at the price of a standard rate message.

Tube works

For concerns or queries about the impact of Tube works on your home or business:

All London Underground lines: 0343 222 2424 *
Tottenham Court Road station project or

Congestion Charge

Pay the Congestion Charge or a Congestion Charge penalty, register for Auto Pay or a discount, ask about your account or make a general enquiry.

Online: Contact Congestion Charge
Phone: 0343 222 2222 * (08:00-22:00 Monday to Friday or 09:00-15:00 Saturday)
International: +44 (0)343 222 2222
Congestion Charging
PO Box 4782
Worthing BN11 9PS

Congestion Charge and Low Emission Zone enforcement
0333 200 1000 *


Contacts here are for general enquiries and feedback. Read full instructions for Dial-a-Ride bookings and cancellations.

Phone: 0343 222 7777 *
Fax: 020 7394 5218 
Dial-a-Ride Passenger Services
PO Box 68799   
London SE1P 4RD

London Overground

Online: Contact London Overground
0343 222 1234 * (09:00-17:00 Monday to Friday)
London Overground Customer Services Team
125 Finchley Road
London NW3 6HY

Low Emission Zone

Pay the Low Emission Zone charge, apply for an exemption or discount, pay a penalty charge or make a general enquiry.

Online: Contact Low Emission Zone
Phone: 0343 222 1111 * (08:00-22:00 Monday to Friday or 09:00-15:00 Saturday)
International: +44 (0)343 222 1111
Low Emission Zone
PO Box 4784
Worthing BN11 9PU

Congestion Charge and Low Emission Zone enforcement
0333 200 1000 *

National Rail

Please contact National Rail directly.

Online: National Rail
08457 48 49 50

Oyster and contactless payment

Phone: 0343 222 1234 * (08:00-20:00 seven days a week)
Textphone: 020 7027 8511

River Services

Phone: 0343 222 1234 *
General Manager
London River Services Limited
Tower Pier
Lower Thames Street
London EC3N 4DT

Santander Cycles

For queries about docking station locations, assistance with registration, lost and stolen keys, general enquiries and complaints.

Online: Contact Santander Cycles
0343 222 6666 *
International: +44 (0)343 222 6666
Santander Cycles
PO Box 1214
Enfield EN1 9ST

Taxis and minicabs


General queries

Comments and complaints
Phone: 0343 222 4444 * (08:00-18:00 Monday to Friday)
Surface Transport Customer Services
4th Floor, Palestra
197 Blackfriars Road
London SE1 8NJ

Traffic Enforcement - red routes

Pay a red route penalty charge notice (parking, loading, moving traffic and bus lane contraventions), check the staus of a penalty charge, apply for a parking dispensation or make an enquiry or complaint.

Online:Red routes
Phone: 0343 222 3333 * (08:00-20:00 Monday to Friday and 09:00-15:00 Saturday)
International: +44 (0)343 222 3333
Transport for London
PO Box 194
Sheffield S98 1LZ


Online: Contact Trams
Phone: 0343 222 1234 * (09:00-17:00 Monday to Friday)
Tramlink House
Tramlink Depot
Coomber Way
Croydon CR0 4TQ

Victoria Coach Station

Contact your Coach Operating Company

Phone: 0343 222 1234 *
Victoria Coach Station
164 Buckingham Palace Road
London SW1W 9TP

For mobility assistance: mobility assistance form

Visitor Oyster cards

Visit the Visitor tickets help centre for contact details.

* Find out about TfL call charges.