There are many different kinds of operator including:
Whatever type of private hire service you intend to provide you will need to be licensed by us before you start operating. Anyone who receives payment for taking bookings or supplying drivers for hire without an operator's licence is breaking the law and may be prosecuted.
To support the completion of your application, it is important that you read and fully understand the Private Hire Operator - Licensing Guidance Notes (PHV/102) before completing the forms. The PHV/102 notes provide important guidance relating to:
In addition, there is further information in the PHV/102 notes relating to:
We have the statutory discretion to decide how long an operator's licence should last, up to a maximum of five years, based on the circumstances of each individual case. We take into account all the circumstances of an application, including the possibility of future regulatory changes, when considering the length of any licence issued.
Once you have read the guidance notes and believe that you can meet all of the required criteria, you can request an application pack by calling us on 0343 222 4444 (TfL call charges) or emailing us at firstname.lastname@example.org to request an application pack.
You will be asked to provide some personal details in order that we can create an account for you and issue you with the required pack.
An application pack contains the following items:
To submit an application to us, it must contain
We have introduced changes to the structure and level of fees for London private hire operators. These changes are to ensure that we cover the costs of regulatory, licensing and enforcement activities associated with private hire operators, including both pre- and post-licensing costs and to ensure that the fees reflect the regulatory, licensing and enforcement costs generated by operators of different sizes.
The licence fee comprises two parts:
This is the fee structure, along with associated fees:
You will need to pay a fee when you apply for a licence, depending on the expected size of your operation.
|5 year fee (£)||Licence fee as an
average annual cost (£)
|Application||Grant of licence||Total|
* The grant of licence fee due will be the fee at the time the licence is issued.
We are asking applicants to confirm the number of PHVs which they will have available at any one time. This should be for the duration of the 5 years (or shorter period) from the point of the licence being granted. Applicants should consider any changes to the number of PHVs which will be available to them during this period.
We will discuss any applications received with you at the time of submission. We will offer support and guidance by providing an opportunity to discuss the application at the pre-licensing inspection stage and again prior to any grant of licence fee being taken.
If you have any questions prior to submitting your application, please contact us at email@example.com.
Send completed applications to:
Transport for London
London Taxi & Private Hire
PO Box 177
Before you apply for a licence, you must have:
*We are currently carrying out a review of our policy on shared venues' private hire operator licences. Until this review is carried out, applications to add a shared venue may not be accepted. Each application is considered on a case-by-case basis. However, where the proposed centre is shared with a third party which provides a separate service and public access for the purposes of that service, the application is unlikely to be accepted: a typical example would be a nightclub or bar.
Further information is available under the Review of 'Shared Venue licence policy' below.