We can offer advice on planning a journey using an accessible route. We can provide a mentor to go out with you to practice a journey a few times to help you gain confidence and provide the knowledge to become an independent traveller across the TfL network.

We also provide assistance to people who wish to use mobility scooters and other mobility aids on London's bus services.

Find out about the mobility aid recognition scheme.

Mentoring is free of charge and can be provided Monday to Friday from 09:00-17:00.

Find out more

Phone: 020 3054 4361 (TfL call charges)
Email:travelmentor@tfl.gov.uk