Find out more about your rights and duties as a customer when using TfL services.

Transport for London's Conditions of Carriage

PDF 355KB

Contactless payment cards Conditions of Use

PDF 141KB

Rail for London - London Overground and TfL Rail services Ticketing and Travel Guide

PDF 311KB

Oyster Conditions of Use on National Rail services - applicable from 1 October 2015

PDF 246KB

DLR Conditions of Carriage - applicable from 31 January 2018

PDF 247KB

Emirates Air Line Conditions of Carriage - applicable from 18 April 2016

PDF 230KB

London Trams Conditions of Carriage - applicable from 25 May 2018

PDF 777KB

Dial-a-Ride Conditions of Carriage - April 2016

PDF 46KB

The National Rail Conditions of Carriage set out your rights and responsibilities when travelling on the National Rail network.

The Heathrow Express Conditions of Carriage PDF set out your rights and responsibilities when travelling on Heathrow Express services.