Skip to navigation Skip to content Skip to footer

We use cookies on the TfL website to make it easy to use. We also use them to personalise content and adverts, and provide social media features. We may use cookies to share information about your use of our site with our social media, advertising and analytics partners. If you continue without changing your settings, we’ll assume you are happy to receive all cookies on the TfL website. Learn more about cookies and how you can control them

Close
Mayor of London
  Transport
for London
  • Plan a journey
  • Status updates
  • Maps
  • Fares
  • Help & contacts
Travel information
  • Visiting London
  • Transport accessibility
  • Safety
  • Improvements & projects
  • Timetables
  • Stations, stops & piers
Ways to get around
  • Buses
  • Driving
  • Tube
  • Cycling
  • DLR
  • London Overground
  • Emirates Air Line
  • Taxis & minicabs
  • Trams
  • River
  • Coaches
  • Dial-a-Ride
  • TfL Rail
  • Walking
Quick links
  • Congestion Charge
  • Low Emission Zone
  • Travel tools
  • Refunds and replacements
  • Santander Cycles
  • Oyster pay as you go
  • Car clubs
You are here:
  1. Home
  2. Terms & conditions
  3. Conditions of Carriage

Conditions of Carriage

Find out more about your rights and duties as a customer when using TfL services.

Transport for London's Conditions of Carriage

PDF 232KB

Contactless payment cards Conditions of Use

PDF 237KB

Rail for London - London Overground and TfL Rail services Ticketing and Travel Guide

PDF 0.99MB

Oyster Conditions of Use on National Rail services - applicable from 1 October 2015

PDF 246KB

DLR Conditions of Carriage - applicable from 31 January 2018

PDF 247KB

Emirates Air Line Conditions of Carriage - applicable from 18 April 2016

PDF 230KB

Dial-a-Ride Conditions of Carriage - April 2016

PDF 46KB

London Trams Conditions of Travel - applicable from 17 December 2018

PDF 855KB

The National Rail Conditions of Carriage set out your rights and responsibilities when travelling on the National Rail network.

The Heathrow Express Conditions of Carriage PDF set out your rights and responsibilities when travelling on Heathrow Express services.

Terms & conditions navigation

  • Competitions
  • Conditions of Carriage
    • Byelaws
    • Bus and coach passenger rights
  • Congestion Charge & LEZ
  • Conveyancing searches
  • Live Bus & River Bus arrivals
  • Online accounts
  • Santander Cycles
  • Social media
  • STARS
  • Taxi delicensing
  • Technology Innovation Portal
  • TfL call charges
  • TfL Oyster and contactless app
  • TfL Pension Fund
  • Transport Data Service
  • Visitor Oyster shop
  • WebCAT
  • Website
  • DLR Discovery

Contact us

Phone: 0343 222 1234

 (TfL call charges) 

Customer Services

4th Floor
14 Pier Walk
London SE10 0ES

About TfL

  • Help & contacts
  • Careers
  • About TfL
  • Safety & security
  • Transparency
  • Publications & reports
  • Social media & email updates
  • Gift Shop

Information for...

  • Media
  • Business & commercial
  • Boroughs
  • Schools & young people
  • Deliveries in London
  • Urban planning & construction
  • Taxi & private hire
  • Suppliers & contractors
  • Bus operators
  • Open data users
  • Coach drivers
  • Investors
  • Mayor of London
  • Greater London Authority
  • Mayor of London
  • London Assembly
  • London and Partners
  • Metropolitan Police Service
  • London Fire and Emergency Planning Authority
  • The Mayors Office of Policing and Crime
  • London Legacy Development Corporation

Legal information

  • Terms & conditions
  • Privacy & cookies
  • Website accessibility
Copyright TfL
Close Favourites
Sign in or create an account
Sign out

My Lines

Edit my lines
Service Board
Sorry, service board information could not be retrieved.
Service Board
Service information is out of date. Please try reloading the page.
View all statuses

My Buses

Edit my buses

My Roads

Edit my roads
Service Board
Sorry, service board information could not be retrieved.
Service Board
Service information is out of date. Please try reloading the page.
View all reported incidents

My River Buses

Edit my river buses
Service Board
Sorry, service board information could not be retrieved.
Service Board
Service information is out of date. Please try reloading the page.
View all statuses

My Emirates Air Line

Edit my emirates airline
Service Board
Sorry, service board information could not be retrieved.
Service Board
Service information is out of date. Please try reloading the page.
View status

My Journeys

Edit my journeys

My Places

Edit my places

    Add favourites for quick access to live status, journeys and places

    Lines
    Buses
    Roads
    River Buses
    Emirates Air Line
    Journeys
    Plan a journey and favourite it for quick access in the future
    Places
    Choose postcodes, stations and places for quick journey planning
    Close edit Favourites
    Sign out

    Favourite lines

    Done updating my favourites
    • Bakerloo
    • Central
    • Circle
    • District
    • Hammersmith & City
    • Jubilee
    • Metropolitan
    • Northern
    • Piccadilly
    • Victoria
    • Waterloo & City
    • London Overground
    • TfL Rail
    • DLR
    • Tram

    Favourite buses

    Done updating my favourites

    Add new bus

     

    Favourite roads

    Done updating my favourites
    • A1
    • A10
    • A12
    • A13
    • A2
    • A20
    • A21
    • A23
    • A24
    • A3
    • A316
    • A4
    • A40
    • A41
    • Blackwall Tunnel
    • Central London Red Routes
    • North Circular (A406)
    • South Circular (A205)

    Favourite river buses

    Done updating my favourites
    • RB1
    • RB2
    • RB4
    • RB5
    • RB6
    • Woolwich Ferry

    Favourite Emirates Air Line

    Done updating my favourites
    • Emirates Air Line

    Favourite journeys

    Done updating my favourites

    My places

    Done updating my favourites
    •  

    Add new place

    Done updating my favourites
    Existing place Add a Label
     

    Add places

    Places
    Choose postcodes, stations and places for quick journey planning
    FaviconFavourites updatedView