To maintain a safe and welcoming environment for others, we may ask users to stop sending tweets and remove or report posts or comments that break these rules. We may report patterns of disruptive activity or block users where we deem it necessary.
We actively monitor our Twitter accounts during hours of operations (see individual account profiles for details). We do not have the capacity to monitor all our accounts 24 hours a day and we are unable to respond to all individual tweets. We try to answer all relevant and appropriate questions directed at a particular feed.
In an emergency, dial 999. To report a crime on the system, contact the British Transport Police on Freefone: 0800 40 50 40.
Depending on which of our feeds you follow you can expect to receive tweets covering some or all of the following:
You can find an up to date list of our Twitter accounts on our Social media pages.
We want to encourage an honest and forthright but polite and respectful conversation on Twitter. You can help make that happen by following our house rules.
We welcome feedback and ideas from all our followers, and will join the conversation where we can contribute something useful. However, we are not able to reply individually to every message we receive via Twitter.
The team reads all @replies and Direct Messages and ensures that any emerging themes or helpful suggestions are passed to the relevant people.
Twitter is an informal channel. If you'd like a formal response from us, please contact our Customer Services team via the Help & contact pages.
If you follow us on Twitter we will not automatically follow you back. We have chosen to do this so that you can easily identify other key Twitter users that we think are relevant and useful in our Follow list, and not because we are being impolite or disrespectful.
However, being followed by TfL does not imply endorsement of any kind.
All content produced by TfL on Twitter, is protected by copyright. However, you are encouraged to retweet our updates provided that you acknowledge us as the source (by including RT @TfL (or other TfL @username) in your tweet) and do not change the sense or misrepresent us.
We will retweet content from our partners and subsidiary organisations, and consider any requests to retweet content from others based on relevance and propriety. We reserve the right not to satisfy such requests at our discretion. Being retweeted by us does not imply endorsement of any kind.
Twitter users often distinguish content using key words preceded by a # sign. This enables other users to connect content and conversations around a particular topic. In some circumstances, a common hashtag will already have been established and we would follow suit.
We only use existing hashtags that are directly relevant to the subject of our tweets.
Typically, our Twitter streams are tweets produced by TfL staff on the spot.
Normally, the team will actively monitor our Twitter accounts during hours of operation which are stated in the account profile.
Twitter may occasionally be unavailable and we accept no responsibility for lack of service due to Twitter downtime.
These house rules and policy apply to the official TfL Facebook pages at www.facebook.com/transportforlondon.
We want to encourage an honest and forthright but polite and respectful conversation on Facebook. You can help make that happen by following our house rules.
We make an effort to monitor our Facebook pages during normal business hours, and may respond to discussion themes, though we are unable to reply to people individually due to limited resources.
Facebook is an informal channel. If you'd like a formal response from us, please contact our Customer Services team via the Help & contact pages.