The Fund is governed by the Trust Deed and Rules of the Fund. A copy is available online or from:
TfL Pension Fund
Wing Over Station
TfL and the Trustee of the Fund may at any time revise these Terms and Conditions without notice. It is up to the user to review regularly the Terms and Conditions in case there are any changes. Continued use of the TfL Pension Fund website after a change has been made is to be treated as acceptance of that change by the user.
While TfL and the Trustee of the Fund try hard to ensure that this website is functioning correctly and is as accurate as possible, this will not always be achievable and therefore the following disclaimer applies.
The website is provided 'as is' without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, compatibility, non-infringement, accuracy and security. TfL and the Trustee of the Fund do not guarantee or represent that the content and/or facilities available or accessible via the website will always be accurate, complete or current, or that access to the website will be uninterrupted.
TfL and the Trustee of the Fund expressly disclaim all liability for any direct, indirect or consequential loss or damage occasioned from the use or inability to use the website, whether directly or indirectly resulting from inaccuracies, defects, viruses, errors - whether typographical or otherwise, omissions, out of date information or otherwise.
Accessing the website and downloading material from it is done entirely at the user's own risk. The user, and neither TfL nor the Trustee of the Fund, will be entirely responsible for any resulting damage to software or computer systems and/or any resulting loss of data even if TfL and the Trustee of the Fund have been advised of the possibility of such damage.
Every effort has been made to keep this website up to date and correct, and to describe the provisions of the Fund accurately as they affect members and beneficiaries. However, if there are inconsistencies between the information on this website and the Trust Deed and Rules, the Trust Deed and Rules will prevail.
While we have provided links to other sites for your interest and convenience we have no responsibility for their content. Such links are supplied solely for the convenience of users. TfL and the Trustee of the Fund are not responsible for the contents or reliability of the linked websites and do not necessarily endorse the views expressed within them or the organisation or persons providing them in any way. TfL and the Trustee of the Fund do not guarantee that these links will work all of the time and we have no control over the availability of the linked pages.
If you are eligible and register to use the Member Self Service facility, you will be issued with a username and password solely for your own use of the service. TfL and the Trustee of the Fund shall be entitled to assume that any person using a password is the person to whom the password was issued.
At its sole discretion TfL and the Trustee of the Fund may bar the use of your password from time to time due to security or other concerns or for general administration purposes. TfL and the Trustee of the Fund will inform you as soon as reasonably possible of such action. You may then request a new password following the procedures advised by TfL and the Trustee of the Fund.
TfL and the Trustee of the Fund reserve the right to change your password at any time and without giving reasons. TfL and the Trustee of the Fund will inform you as soon as reasonably practicable of any such change.
You must keep your password confidential and shall not permit any other person to use your password. If you become aware or suspect that another person knows your password or is using your password you must change your password immediately and notify TfL and the Trustee of the Fund.
TfL and the Trustee of the Fund reserve the right to introduce other security measures without notice, to withdraw the availability of the service to any individual and do anything else that is necessary to preserve the security of the information.
If you copy or download any of the information, you will assume responsibility for the security of any personal data contained in it.
Your right to use the service will terminate automatically if you cease to hold benefits under the Fund.
Unless you use the email response forms or Member Self Service, we do not collect any personal information from you through this website. We store information on email response forms and Member Self Service under the normal data protection procedures used for all personal information.
The contents of this website are protected by UK and international copyright laws.
Who we are
TfL Trustee Company Limited is the trustee ("the Trustee") of the TfL Pension Fund ("the Fund").
As the Trustee of the Fund, we hold certain personal information (known as "personal data") about members and, where applicable, their dependants and beneficiaries. Most of the information held about you and processed by the Trustee in running the Fund will be personal data.
For legal purposes, the Trustee is known as the "data controller", as we decide the purposes for and the means by which the personal data we hold is processed.
The Trustee has a legitimate interest in holding and processing the above information about you as it is needed for us to properly administer the Fund and to calculate and pay benefits. We also keep the above information in order to allow us to comply with our obligations towards members under the Fund governing documents, as well as under relevant legislation.
Personal data relating to the Fund is held on paper and on computer systems. As the "data controller", the Trustee must process this information fairly and lawfully.
As part of running the Fund, we may also need to hold and process particularly sensitive information about you and/or your dependants and beneficiaries (known as "sensitive personal data"). Under the legislation, details relating to health, racial or ethnic origin, religious or other similar beliefs, sexual orientation and political affiliations are regarded as "sensitive personal data". Except where the legislation allows it, this information cannot be processed or passed to a third party without your explicit consent.
We are not allowed to disclose personal data about you to other parties except:
However, as the Trustee needs help from various advisers to properly administer the Fund, we share personal data with the following:
We must keep all personal data safe and only hold it for as long as necessary. To meet the requirements of both UK tax and pensions law, we must keep certain personal data for a minimum of 6 years. But, given the nature of pension schemes, the Trustee may be required to keep some of your personal data for the rest of your life.
You should be aware that taking any of the above steps could impact on the payment of your benefits, your participation in the Fund, and/or our ability to answer questions relating to your benefits.
The Trustee may charge a small fee to cover the administration costs involved in providing you with a copy of your personal data.
If you wish to:
please contact the Head of Pensions at 4th Floor, Wing over Station, 55 Broadway, London SW1H 0BD.
If you are not satisfied with our response to any query you raise with us, or you believe we are processing your personal data in a way which is inconsistent with the law, you can complain to the Information Commissioner's Office whose helpline number is: 0303 123 1113.
This notice is the latest version as at 31 March 2018. This notice will be updated from time to time and you can see the current version at any time on the Fund website at www.tfl.gov.uk/pensions . Alternatively, if you would prefer to receive a hard copy of the notice, please let us know (see "Who to contact" above).
This Scheme Actuary has a separate obligation to provide information to you about how your personal information is used in the provision of actuarial services - you can see this at www.willistowerswatson.com/personal-data
We use up to date industry procedures to protect your personal information. We also protect the security of your data during transmission using Secure Sockets Layer (SSL) encryption software.
We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you via our websites.
The internet is not a secure medium of communication. TfL and the Trustee of the Fund cannot guarantee the security of any information you input on this website or send to us on the internet.
TfL and the Trustee of the Fund are not, and will not be, responsible for any damages you or others may suffer as a result of the loss of confidentiality of any such information.