Congestion Charge & LEZ

 
General

London Road User Charging: General Terms and Conditions
These terms and conditions apply to the Congestion Charging and the London Low Emission Zone (LEZ) Schemes.

By registering for a London Road User Charging Account you agree to accept these terms and conditions.

Glossary of terms
In these terms and conditions, the following words and phrases in bold will have the meanings shown next to them.

Account Holder - Business Account means a senior employee of the company who will hold the necessary authorisation to accept these terms and conditions on behalf of the company, and those terms and conditions associated to any additional services added. The account holder will also act as the senior contact point between TfL and the company, and will be responsible for issue resolution and for the purpose of these terms and conditions, is referred to as you.

Account Holder - Personal Account means the person in whose name the account is created, and who agrees to these terms and condition and is referred to as you. You will be responsible for any account issue resolution.

Account User - means a person who has been nominated by you (or an authorised representative), to act as a authorised representative on your account, and has access to, and ability to manage the account on your behalf.

Charging Day means for the Congestion Charge, every day of the year except:

  • Public and Bank holidays in England and Wales
  • A Saturday or a Sunday
  • All charging days between Christmas Day and New Years Day (inclusive)

For the Low Emission Zone Charge, every day of the year is chargeable.

Congestion Charge means the charge payable under Article 4 of the Congestion Charging Scheme Order.

Congestion Charging Scheme Order means the Greater London (Central Zone)
Congestion Charging Order 2004, as varied.

Customer means the person we open a London Road User Charging account for.

Discount and Discounted refers to a reduced rate vehicle registered under Article 9 of the Congestion Charging Scheme Order.

London Road User Charging Account means the account containing your details for the purposes of registering for a discount or paying a charge. This is identified using your unique account number.

Low Emission Zone (LEZ) Charge means a charge under Article 6 of the Low Emission Zone Scheme Order.

Low Emission Zone (LEZ) Scheme Order means the Greater London Low Emission Zone Charging Order 2006, as varied.

Penalty Charge Notice means a charge imposed by Regulation 4 of the Road User Charging (Charges and Penalty Charges) (London) Regulations 2001, as amended.

We, us means Transport for London.

Working Days means any day other than Saturday, Sunday, Bank or public holiday, in England and Wales.

You, means the person who agrees to these terms and conditions.

1.0 General

1.1 The full agreement
These terms and conditions, together with the information in our online Registration or postal Registration form make up the full agreement between you and us in relation to using your London Road User Charging account. You agreed to these terms and conditions by clicking the 'I accept' button when you registered online, by registering for an account over the phone or by sending us a Registration form by post. Nothing in these terms and conditions will replace any rights and responsibilities in either the Congestion Charging Scheme Order or the Low Emission Zone Scheme Order.

1.2 Excluding the rights of anyone else
The London Road User Charging account and the rights and responsibilities under these terms and conditions are for your and our benefit only and are not intended to benefit anyone else or be enforceable by anyone else. Both parties (TfL and you) can enforce the rights under these terms and conditions without the need for any permission from anyone else.

No person other than you or TfL shall have rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these terms and conditions.

1.3 Changes to these terms and conditions
We may change these terms and conditions and will let you know beforehand if we make any significant changes. We will not contact you about other changes we do not feel are significant.

1.4 If we fail to enforce a condition
If we fail to enforce any of our rights under these terms and conditions, it does not mean we will not enforce them in the future.

1.5 Security
We will not be legally responsible for any loss or damage you may suffer as a result of revealing your account access information to anyone else not authorised to receive it.

1.6 Confidentiality
Both parties (you and TfL) agree that neither of us will pass on any confidential information to anyone else unless we have to do so by law or are allowed to if we both agree.

1.7 Cost of phone calls
Calls from landlines are charged up to 9p per minute; calls from mobiles cost between 8p and 40p per minute. Calls from landlines and mobiles are included in free call packages, inclusive minutes and discount packages.

1.8 Your responsibility
1.8.1 You are responsible for:

  • Reading all email, letters, text and mobile app messages we send you
  • Making sure that you set your mailbox settings for emails, including spam filters, so that you can receive emails from us and
  • Making sure that you register the correct contact details with us and that you tell us if your contact details change

We are not responsible if you fail to read and act on any messages we have sent you.
1.8.2 You agree to receive communications from us electronically and, subject to your legal rights, agree that all agreements, notices, disclosures and other communications we send you electronically meet any legal requirement that they have in writing.
1.8.3 You agree not to send us material that are illegal, offensive, abusive, defamatory, menacing, or which would breach copyright, trademark, confidence, privacy or any other right. This also includes material which may contain software viruses, political campaigning, advertising for business, chain letters, mass mailings or 'spam'.

1.9 Notices
1.9.1 Any notice we give under the agreement will be in writing to the address you have provided and include items delivered by hand, sent via the post and sent by email, or any other electronic transmission.
1.9.2 A notice or document will be deemed to be served in accordance with the following:

  • Delivered by hand, at the time of delivery
  • Posted, the ordinary course of posting by first or second class post
  • Sent by email, if the email or other electronic transmission is sent on a business day before 16:30 on that day; or in any other case, on the next business day after the day it was sent

1.9.3 English will be the language for all communications between us and you.
1.9.4 All notices will include your London Road User Charging account number.

1.10 Registering or using a payment card
1.10.1 You can register a payment card to an account. This means that we store the payment card details which will make it easier for you to pay the charge.
1.10.2 To register a payment card you must sign in to your online account or contact the contact centre. You will need to provide the following payment card details:

  • Card number
  • Card expiry date
  • Card valid from date [if applicable]
  • CVV/CSC/CVV2 number

We will check this information to ensure that the card information you have given us is valid.

1.10.3 If the payment card is registered successfully via your online account you will be immediately informed by a success message.
1.10.4 If the payment card is registered successfully via the contact centre agent you will be informed by a message at the end of the Interactive Voice Recognition service. Confirmation will be sent via your preferred communication channel, if requested.
1.10.5 If there are any problems and the card details you have supplied online cannot be validated you will be informed by a rejection message and given the opportunity to try again.
1.10.6 If there are any problems and the card details you have supplied via the Interactive Voice Recognition service cannot be validated you will be informed by a rejection message and given the opportunity to try again.
1.10.7 If you choose not to register a payment card on your account you will need to provide the card details every time you make a payment [which ever payment channel is used].

1.11 Paying the Congestion Charge and LEZ Charge - payment card
1.11.1 You can purchase a Congestion Charge at any time during the 64 consecutive Charging Days immediately before the Charging Day concerned and until midnight the next Charging Day.
1.11.2 You can purchase a LEZ Charge at any time during the 64 Working Days immediately before the Charging Day concerned and until midnight the next Charging Day.
1.11.3 When you make payment you are confirming that you are authorised to use that payment card.
1.11.4 If the card issuer refuses to authorise payment, we will tell you that the card has been rejected. However, we do not have to give you the reason for the refusal.
1.11.5 We may allow a payment to go ahead when we have not received authorisation from your card issuer (for example, if we cannot contact your card issuer at the time of the transaction). We will not be responsible if the card issuer then goes on to refuse to authorise the payment. We will not be responsible for your card issuer or bank charging you as a result of us processing the credit or debit card payment, or if the bank or card issuer refuses or delays their authorisation.
1.11.6 We will confirm that we have received your payment by sending an email, post or text message to you (whichever option you have chosen). If you do not receive a valid confirmation receipt, or have chosen not to receive a receipt, do not assume that we have received your payment. In these circumstances, phone us or check the status of the payment online. If the payment has not been confirmed, you should pay the charge in another way. We can refuse your payment for any reason.

1.12 Paying the Congestion Charge and LEZ Charge - cheque
1.12.1 You can purchase a Congestion Charge at any time during the 64 consecutive Charging Days immediately before the Charging Day concerned and until midnight the next Charging Day.
1.12.2 You can purchase a LEZ Charge at any time during the 64 Working Days immediately before the Charging Day concerned and until midnight the next Charging Day.
1.12.3 You must allow 10 working days before your date of travel to allow time for the cheque to clear with your bank.
1.12.4 If your bank returns the payment it will be invalid and you will have to make alternative arrangements to pay the Congestion Charge.

1.13 Roles and responsibilities
1.13.1 The Account Holder may assign roles to individuals as stated below:

  • The Account Holder can add up to 5 Account Users to administer the account. It is the Account Holder's responsibility to ensure that the Account Users manage the account in accordance with the terms and conditions

1.14 Penalty Charge Notice
1.14.1 If you do not pay the correct charge [as detailed in the relevant Scheme Order] you may incur a penalty charge notice.
1.15 Governing law
These terms and conditions will be governed by English law. Any disputes will be dealt with by the English courts.

 
Accredited breakdown discount

London Road User Charging: Accredited Breakdown Discount Registration Terms and Conditions
These terms and conditions apply to the Congestion Charging Scheme and should be read in conjunction with the General Terms and Conditions.

Glossary of terms
In these terms and conditions, the following words and phrases in bold will have the meanings shown next to them.

Annual Vehicle Registration Charge means the charge payable to us every year for each vehicle registered on your Discount.

Charging Day means for the Congestion Charge, every day of the year except:

  • Public and Bank holidays in England and Wales
  • A Saturday or a Sunday
  • All charging days between Christmas Day and New Years Day (inclusive)

Discount and Discounted refers to a reduced rate vehicle registered under Article 9 of the Congestion Charging Scheme Order.

Registered Vehicle means any vehicle that you have registered to your Discount service.

Registration means providing information you must give us for the purposes of applying for a Discount, payment or other services we provide.

Registration Charge means the charge you pay to us to register a vehicle for a Congestion Charge Discount.

We, us means Transport for London.

You, means the person who agrees to these terms and conditions.

8.0 Eligibility for the Accredited Breakdown Discount
To be eligible for the Congestion Charging Accredited Breakdown Discount you must meet the following conditions:
8.0.1 You must be a Breakdown Organisation residing within the European Economic Area.
8.0.2 Your vehicles must be constructed, adapted or equipped to provide roadside assistance or recovery services.
8.0.3 The Breakdown Organisation must be accredited to BS EN ISO9001:2015 standard and must hold a valid PAS43 certificate.

8.1 Registration
You must register for the Discount by completing an online Registration. This can be renewed annually on provision of evidence that the eligibility criteria are met and on payment of the Annual Vehicle Registration Charge(s).
8.1.1 You must pay the Registration Charge to us for each vehicle you add as a Registered Vehicle. This charge is valid for a maximum of one year.
8.1.2 You will be invited to renew your Discount shortly before it expires. If you remain eligible for the Discount, you must pay us the Annual Vehicle Registration Charge(s) for all Registered Vehicle(s) on the PAS43 expiry date or Discount expiry date, whichever is the sooner.
8.1.3 If you remove your Registered Vehicle before the renewal date you will not be charged the Annual Vehicle Registration Charge.
8.1.4 We will not refund a Registration Charge or Annual Vehicle Registration Charge.

8.2 Proof
You must provide proof that you meet the condition in clause 8.0.
8.2.1 You must provide an A4 photocopy of your BS EN ISO9001:2015 certification and PAS43 certificate and one of the following documents:

  • Company headed note paper showing a company registration number
    OR
  • A photocopy of a certificate of incorporation

8.3 General
8.3.1 We may close your Discount if any of the following happen:
a) You no longer meet the Discount eligibility requirements (ie if you no longer meet the eligibility requirements as set out in the relevant Discount terms and conditions).
b) We believe that you have been acting fraudulently (ie you are benefiting from a Discount to which you are no longer entitled as set out in the terms and conditions that you have agreed to).
8.3.2 You cannot transfer your Discount to another person.
8.3.3 If you cease to be eligible for the Discount you must tell us immediately. You can sign in to your online account, write to us or call our contact centre.

8.4 Checking information
8.4.1 At any time after we receive an application for a Discount Registration (including after we have notified you that your application is accepted) we may ask you for proof of eligibility for the Discount and/or for any vehicles being registered.
We will send you a letter requesting these proof(s) and you must provide these by the date stated on this letter.
8.4.2 If as a result of checks of the proof provided under clause 8.2 above we decide that you or any vehicle is not eligible (including if you fail to provide requisite proof of eligibility), then:

  • For any application for which you have applied for Registration, we will tell you that it has been rejected
  • For any Registration for which you are not (or are no longer) eligible, we will tell you that we will remove the Discount on a date we give you
  • For any vehicles for which you have applied for Registration, we will tell you that we have rejected them; or
  • For any Registered Vehicles that are not (or are no longer) eligible, whether or not as a result of any changes made, we will tell you that we will remove the vehicle from the Discount on a date we give you
 
Blue Badge discount

London Road User Charging: Blue Badge Discount Registration Terms and Conditions
These terms and conditions apply to the Congestion Charging Scheme and should be read in conjunction with the General Terms and Conditions.

Glossary of terms
In these terms and conditions, the following words and phrases in bold will have the meanings shown next to them.

Renewal Charge means the charge you pay to us on expiry of your blue badge to renew the Discount. If you renew the Discount within 90 days of the Discount expiry date, no renewal charge is payable. If your Discount is renewed more than 90 days after your previous Discount expiry date you will need to pay the renewal charge.

Charging Day means for the Congestion Charge, every day of the year except:

  • Public and Bank holidays in England and Wales
  • A Saturday or a Sunday
  • All charging days between Christmas Day and New Years Day (inclusive)

Discount and Discounted refers to a reduced rate vehicle registered under Article 9 of the Congestion Charging Scheme Order.

Registered Vehicle means any vehicle that you have registered to your Discount service.

Registration means providing information you must give us for the purposes of applying for a Discount, payment or other services we provide.

Registration Charge means the charge you pay to us to register for a Congestion Charge Discount.

We, us means Transport for London.

You, means the person who agrees to these terms and conditions.

2.0 Eligibility for the Blue Badge Discount
To qualify for the Congestion Charging Blue Badge Discount you must hold a valid UK or EU Blue Badge and meet all of the following conditions:

2.1 Registration
You must register for the Discount by completing an online registration or postal registration form, and renew this on expiry of your Blue Badge.
2.1.2 You must pay a Registration Charge.

2.1.3 You will be invited to renew your Discount shortly before it expires. If you remain eligible for the Discount you must provide proof and pay a Renewal Charge before the Discount expiry date to continue to benefit from the Discount. The Renewal Charge is waived if you renew your Discount within 90 days of it expiring.

2.2 Proof - Blue Badge
2.2.1 You must provide proof that you meet the condition in clause 2.0.
2.2.2 You must provide an A4 photocopy of both sides of the Blue Badge.

2.3 Proof - Blue Badge holder
If you are an individual Blue Badge holder you must provide proof that you are the person the Blue Badge is issued to.
2.3.1 You must provide A4 photocopies of one of the documents in the list below:

  • Department of Work and Pensions benefit entitlement letter (dated within the last 7 months)
  • Current passport
  • Current driver's licence
  • Pension entitlement letter (dated within the last 7 months)
  • Birth certificate (same first and last names as the blue badge. Not a certificate of registration of birth)
  • Current bank or credit card statement (dated within the last 3 months)

2.4 Proof - Institutional Blue Badge holder
If you are registering on behalf of an organisation you must provide proof of the institution that the blue badge is issued to.
2.4.1 You must provide a letter on the institution's letter headed paper, stating the blue badge number and expiry date. The letter should be signed by a senior member of staff and should give their job title.

2.5 General - Blue Badge holder
2.5.1 If a vehicle you have nominated travels into the Congestion Charging Zone for purposes other than transporting the blue badge holder, the Congestion Charge must be paid.
2.5.2 You may have a maximum of 2 Registered Vehicles on your Discount. Only the last 2 vehicle registration marks [VRMs] nominated before midnight on the day of travel will be eligible for the Discount.
2.5.3 We may contact the issuing authority to confirm that the badge details are valid.
2.5.4 We may close your Discount if any of the following happen:
a) You no longer meet the Discount eligibility requirements (ie if you no longer meet the eligibility requirements as set out in the relevant Discount terms and conditions).
b) We believe that you have been acting fraudulently (ie you are benefiting from a Discount to which you are no longer entitled as set out in the terms and conditions that you have agreed to).
2.5.5 You cannot transfer your Discount to another person.
2.5.6 If you cease to be eligible for the Discount you must tell us immediately. You can sign in to your online account, write to us or call our contact centre.

2.6 Checking information - Blue Badge holder
2.6.1 At any time after we receive an application for a Discount Registration (including after we have notified you that your application is accepted) we may ask you for proof of eligibility for the Discount and/or for any vehicles being registered.

We will send you a letter requesting these proof(s) and you must provide these by the date stated on this letter.

 
CC Auto Pay changes

Congestion Charging Auto Pay is changing

From 26 September 2016, Congestion Charging Auto Pay (CC Auto Pay) is changing. As a CC Auto Pay customer you will benefit from a number of enhancements to the service. We will be introducing the option to pay by Direct Debit and you will be able to sign up for an automatic reminder to alert you when your payment card is due to expire, or if there is a problem with your payment.

Please note that our website and contact centre will be unavailable from Thursday 22 September to 08:00 on Monday 26 September while we work to implement these changes. You will be unable to access your account for this short period. We are sorry for any inconvenience this may cause.

As an existing customer what does this mean for you?

Access to your account

  • In addition to the account holder, you will be able to add five account users to help you manage your account online. You will be able to add, amend or delete account users by logging into your account. Only the account user's full name and either a contact number or email address will be stored
  • We will only hold the account holder's address. If another address is provided for direct debit instruction, this will not be stored

Your statement

  • Each CC Auto Pay statement will detail the usage charges incurred by any registered vehicles that have been detected within the Congestion Charge zone during charging hours for that statement period
  • Statements will be sent to you monthly. Statements will initially not be available online
  • You will be able to choose to receive your statement any date between the 1st and 28th of the month
  • We will be changing the format and look of our statements and letters
  • Statement numbers will no longer be sequential

When we contact you

  • Whenever we send you an email notification, the email subject line will identify whether or not any action is required on your part
  • Your account with Congestion Charge will become known as a London Road User Charging Account, commonly referred as your LRUC account. Look out for this in future communications from us

Payments

  • You will be able to pay by Direct Debit and can change your payment method by logging into your account online
  • Diners card will be removed as a payment option. If you currently have a Diners card registered to your account, you will need to change this to an alternative acceptable payment card
  • We will add the £10.00 registration fee for any new vehicles to your next monthly statement, so you will no longer have to pay when you register

Closing your Auto Pay Service

  • If your CC Auto Pay service is closed, you will not be able to re-open it and will need to reapply for a new Auto Pay service
  • We will send you a closing statement via your preferred communication channel after your CC Auto Pay service has been closed. This statement will be followed by a payment collection for the remaining balance where applicable

Your online account

  • You might notice some changes to the website that will make it easier to navigate and find the pages you are looking for

The Terms and Conditions

As a result of these changes, the CC Auto Pay Terms and Conditions have been updated - please see below. Continued use of the CC Auto Pay service after notification of this change shall constitute acceptance of the changed Terms and Conditions.

London Road User Charging: Congestion Charging Auto Pay service Terms and Conditions

These terms and conditions apply to the Congestion Charging Auto Pay service and should be read in conjunction with the General Terms and Conditions.

Glossary of terms

In these terms and conditions, the following words and phrases in bold will have the meanings shown next to them.

Account Holder - Business Account means a senior employee of the company who will hold the necessary authorisation to accept these terms and conditions on behalf of the company, and those terms and conditions associated to any additional Services added. The account holder will also act as the senior contact point between TfL and the company, and will be responsible for account issue resolution and for the purpose of these terms and conditions, is referred to as you.

Account Holder - Personal Account means the person in whose name the account is created, who agrees to these terms and condition and is referred to as you. You will be responsible for any account issue resolution.

Account User - means a person who has been nominated by you (or an authorised representative), to act as an authorised representative on your account, and who has access to, and the ability to manage the account on your behalf.

Annual Vehicle Registration Charge means the charge payable to us every year for each vehicle registered on your CC Auto Pay service.

Billing Period in relation to the CC Auto Pay service means one month or any other period we may decide and detail on our Congestion Charging website. In each case the billing period will begin on the day that we accept an application to register for a CC Auto Pay service or any other day we may choose to accept. The first billing period may be shorter than one month depending on which day of the month has been chosen for us to produce your statement.

Charging Day means every day of the year except:

  • Public and bank holidays in England and Wales
  • A Saturday or a Sunday
  • All charging days between Christmas Day and New Years Day (inclusive)

Congestion Charge means the charge payable under Article 4 of the Congestion Charging Scheme Order.

Congestion Charging Auto Pay service (CC Auto Pay service) means the service that automatically charges the account holder when they use their vehicle in the zone during charging hours. The account holder is billed monthly and payments must be made for the service to remain active.

Congestion Charging Scheme Order means the Greater London (Central Zone) Congestion Charging Order 2004, as varied.

Direct Debit means the agreement between you and us, for the purposes of taking CC Auto Pay service payments direct from your bank account.

Discount and Discounted refers to a reduced rate vehicle registered under Article 9 of the Congestion Charging Scheme Order.

London Low Emission Zone means the Greater London Low Emission Zone Charging Order 2006, as varied.

NHS Reimbursement Scheme means the scheme that allows for refunds of Congestion Charge payments made when an eligible NHS employee or patient makes an eligible journey.

Notification Statement means the notice we send you informing you of the amount due for payment on the billing day. It contains a statement of the Congestion Charges that make up that amount.

Penalty Charge Notice means a charge made under a Charging Scheme imposed by Regulation 4 of the Road User Charging (Charges and Penalty Charges) (London) Regulations 2001, as amended.
Registered Auto Pay Card means the agreement between you and us, allowing us to claim varying amounts as and when they become due for payment for the purposes of the CC Auto Pay service from the payment card you have provided to us for this purpose.

Registered Keeper means the keeper of the vehicle as defined on the vehicle registration certificate issued by the Driver and Vehicle Licensing Agency (DVLA).

Registered Vehicle means any vehicle that you have registered to your CC Auto Pay service.

Registration means providing information to us for the purposes of applying for a discount, payment or other Services we provide.

Registration Charge means the charge you pay to us to register a vehicle for a CC Auto Pay service.

Service means a facility such as a discount or an alternative payment method available to you if you have an active customer account with us.

We, us means Transport for London.

Working Days means any day other than Saturday, Sunday or a public holiday, in England.

You, means the person who agrees to these terms and conditions.

10.0 Congestion Charging Auto Pay - terms and conditions

CC Auto Pay service is only available for you to pay the Congestion Charge. You cannot pay the London Low Emission Zone Charge or any other TfL charge or payment using this service.

10.1 Eligibility for a CC Auto Pay service
To be eligible for a CC Auto Pay service you must meet the following conditions:
(a) You must be at least 18 years old.
(b) You must hold a UK bank account for the purposes of making CC Auto Pay payments. You can choose to pay by registered CC Auto Pay card or by Direct Debit.

10.2 Registration and Registration Charges
You must register for the CC Auto Pay service by completing an online registration or postal registration form.
10.2.1 You can register for a:
(a) Personal account (the account holder must be a named individual and that person is responsible for payment of any charges through the CC Auto Pay service).
(b) Business Account - (The account must be set up in the name of the business, with a named individual as the account holder. The
account holder is responsible for payment of any charges through the CC Auto Pay service).
10.2.2 You can register up to five Registered Vehicles on your CC Auto Pay account. You must pay a Registration Charge to us for each vehicle you add as a Registered Vehicle. This charge is valid for one year from the date you register the vehicle.
10.2.3 The Registration Charge(s) will appear on your first CC Auto Pay Notification Statement.
10.2.4 You must pay to renew each Registered Vehicle on the anniversary of when it was added to your CC Auto Pay service as a registered vehicle. The Annual Vehicle Registration Charge(s) will appear on the first Notification Statement following the renewal date. The charge is then valid for a further year.
10.2.5 If you remove your vehicle from your CC Auto Pay service before the renewal date you will not be charged the Annual Vehicle Registration Charge.
10.2.6 We will not refund a Registration Charge or Annual Vehicle Registration Charge.

10.3 Paying charges
10.3.1 You must pay us the Congestion Charge(s) for each Registered Vehicle for every day of driving within the Congestion Charging Zone on a Charging Day during charging hours.
10.3.2 There will be at least five Working Days between the date of the Notification Statement and when we take your payment.
10.3.3 If you dispute a charge(s) you must still make payment of the full outstanding balance. If we decide that your dispute is valid, we will credit your CC Auto Pay service. Our decision will be final. Further information on disputing a charge(s) can be found in section 10.8.
10.3.4 You must provide the vehicle registration number for each vehicle which you want to add on to your CC Auto Pay service by midnight on the day of travel.

10.4 Registering a payment card
We will make every effort to comply with the UK Card Association recurring card transactions code of best practice.
10.4.1 When you register a payment card, you confirm that you are authorised to use that card. We may check all credit and debit cards and they must be authorised by the card issuer.
10.4.2 If the card issuer refuses to authorise payment, we will tell you that the card has been rejected. However, we do not have to give you the reason for the refusal.
10.4.3 We may allow a payment to go ahead when we have not received authorisation from the card issuer (for example, if we cannot contact the card issuer at the time of the transaction). We will not be responsible if the card issuer then goes on to refuse to authorise the payment. We will not be responsible for your card issuer or bank charging you as a result of us processing the credit or debit card payment, or if the bank or card issuer refuses or delays their authorisation.
10.4.4 We can change how often we request registered CC Auto Pay card payments requests from your payment card. In the event that we do so we will notify you of the change via your preferred communication channel.

10.5 Registered Vehicles
10.5.1 You are responsible for giving us accurate and up-to-date vehicle information. You can do this online, by phone or by post.
10.5.2 We will not accept any responsibility for any information lost while it is being sent to us. You are responsible for the security of the information you provide until we receive it.
10.5.3 A vehicle can only be registered to one CC Auto Pay service at any one time. If your vehicle is registered to another CC Auto Pay service then we will need to remove it from that service before we can register it to yours. In order to do this we will need proof that you are the Registered Keeper.
10.5.4 If you add a vehicle to the CC Auto Pay service online or by phone, the addition will take effect from the day we receive your request. If you remove a vehicle from the CC Auto Pay service, you will still be legally responsible for any Congestion Charges incurred during the billing period that the registered vehicle was on your CC Auto Pay service.
10.5.5 If you ask us to remove a Registered Vehicle online or by phone, we will do so on the day you ask us to. You will be legally responsible for the Congestion Charge on the day we remove the vehicle if you drive the vehicle within the zone on that day.
10.5.6 If you send us a letter to add or remove a Registered Vehicle and we agree to the change, this will appear on your CC Auto Pay service within 10 Working Days of us receiving your request. We will let you know the date of the change by your preferred communication channel. Until you receive this you must continue to pay the daily charge in another way.
10.5.7 You can register up to five vehicles on your CC Auto Pay service. Remember, you can register more vehicles to your Customer Account but only five of these are allowed to be CC Auto Pay Registered Vehicles.
10.5.8 If you are not the Registered Keeper for the vehicle(s) registered to the CC Auto Pay service, it is your responsibility to inform the Registered Keeper, or any other driver, that you are paying the Congestion Charge and/or any penalty charge notices relating to that vehicle.

10.6 NHS Reimbursement Scheme
10.6.1 If you are eligible for the NHS Reimbursement Scheme and have paid for a Congestion Charge using CC Auto Pay service, your refund will be credited to your CC Auto Pay service once we have received notification from the relevant NHS trust. A credit can only be applied to an active CC Auto Pay service.

10.7 Notification Statements
We will tell you in your Notification Statement how much you owe us and when we will take the payment.
10.7.1 Your Notification Statement details your CC Auto Pay service registered vehicles that have been detected within the Congestion Charging Zone during charging hours and have been processed within the relevant Billing Period.
10.7.2 There will be at least five working days between the date of the Notification Statement and when we take your payment from your registered card.
10.7.3 There will be at least five working days between the date of the Notification Statement and when we take your payment by Direct Debit.
10.7.4 Your payment will appear on your CC Auto Pay service account no later than seven Working Days after we take the payment.
10.7.5 If you have no vehicle detections or any other activity for two or more consecutive Billing Periods we will not send you a Notification Statement, but you can still view a blank/no charge statement online.
10.7.6 Images of your vehicle will not be retained for longer than is necessary to resolve any outstanding charge disputes.
10.7.7 If you wish to dispute a charge you need to do so within 60 days from the date of your statement containing the disputed charge(s).
10.7.8 Due to processing times not all detections will appear in the current Notification Statement, where this happens the detections will appear in the next Billing Period.

10.8 Disputing a charge(s)
10.8.1 If you dispute a charge(s) you must:
a) Continue to make full payment of the outstanding balance.
b) Contact us by email or telephone within 60 days from the date of your statement containing the disputed charge(s).
10.8.2 We will let you know the outcome of your charge dispute via your preferred communication channel.
10.8.3 If we accept the dispute, we will credit your CC Auto Pay service within 10 Working Days at the value of the disputed charges.
10.8.4 If we do not accept the dispute we will let you know via your preferred communication channel. Our decision is final.
10.8.5 If you have an outstanding dispute we will keep the images until this is resolved.

10.9 Grounds for suspension of the service
10.9.1 We may suspend the CC Auto Pay service if any of the following happen:

  • You fail to pay any amounts due, after we have sent you a request for payment
  • We have been unable to collect a registered Auto Pay card or Direct Debit payment
  • You do not meet the conditions in clause 10.1
  • You do not accept amendments to this agreement
  • You do not comply with the terms and conditions of this agreement

10.10 Pending suspension process
10.10.1 Prior to suspending your CC Auto Pay service we will send you a pending suspension notice via your preferred communication channel. This notice will explain the reason we intend to suspend the service and the date this will take effect.
10.10.2 You can still continue to drive into the Congestion Charging zone and add usage charges to your CC Auto Pay service until the day of suspension.
10.10.3 We will not produce further Notification Statements or attempt to collect payment.
10.10.4 Beginning with the date on the pending suspension notice, you have five Working Days to contact us, to resolve the situation.
10.10.5 If you contact us during the five Working Days from the date of the pending suspension notice, you will need to pay the full outstanding balance on your CC Auto Pay service at that time.
10.10.6 When you pay the outstanding balance, your CC Auto Pay service will remain active and normal notification and collection cycles resume.
10.10.7 If you do not pay the full outstanding balance by the date stated on the pending suspension notice, your CC Auto Pay service will be suspended.

10.11 Suspension process
10.11.1 We will send you a suspension notice via your preferred communication channel confirming your CC Auto Pay service is suspended.
10.11.2 If you continue to drive into the Congestion Charging zone from the date of suspension, no usage charges will be debited to the CC Auto Pay service and you will have to find alternative ways to pay the charge. If you travel in the zone without purchasing a charge the Registered Keeper of the vehicle may receive a penalty charge notice.
10.11.3 Beginning with the date on the suspension notice, you have five Working Days to contact us to resolve the situation.
10.11.4 If you contact us during the five Working Days from the date of suspension, you will be requested to pay the full outstanding balance on your CC Auto Pay service at that time.
10.11.5 When you pay the outstanding balance, your CC Auto Pay service will be reactivated and normal notification and collection cycles resume.
10.11.6 If you do not pay the full outstanding balance by the date on the suspension notice your CC Auto Pay service will be closed

10.12 Closure process
10.12.1 We will send you a closure notice via your preferred communication channel confirming your CC Auto Pay service is closed. This notice will request you make payment of the full outstanding balance.
10.12.2 If you continue to drive into the Congestion Charging zone from the date of the closure notice, no usage charges will be debited to the CC Auto Pay service and you will have to find alternative ways to pay the charge. If you travel in the zone without purchasing a charge the Registered Keeper of the vehicle may receive a penalty charge notice.

10.13 Following closure of the service
10.13.1 Within the next Billing Period, You must pay us any money you still owe us or we will credit you with any money we may owe to you.
10.13.3 If we have closed your CC Auto Pay service because you owe us money, we may keep your records until the debt has been paid.
10.13.4 If you owe us money or have committed fraud, we may pass your details to law enforcement or debt collection agencies.
10.13.5 If you continue to drive into the Congestion Charging zone following closure of your CC Auto Pay service you will need to pay the appropriate Congestion Charge in full, using another method of payment. The Registered Keeper of the vehicle is responsible for any penalty charge notice issued as a result of not paying the charge.
10.13.6 You can request a new Auto Pay service, which will be subject to the same Registration and Registration Charges detailed in 10.2. You must register a valid payment method and pay a £10 Registration Charge for every vehicle you add as a Registered Vehicle. The Registration Charge(s) will appear on your first Notification Statement issued 10 Working Days following the date of the activation of the service. We reserve the right to refuse this request and our decision is final.
10.13.7 If you want to end your CC Auto Pay service, you must contact us by email, telephone or post and ask us to close your account. Your agreement will end when the final balance has been paid in full. We will send you a closing statement via your preferred communication channel.
10.13.8 We will keep your records for 13 months after we close a CC Auto Pay service (for whatever reason). After that period, we will only keep a summary of the information.

10.14 Disclaiming legal responsibility
10.14.1 We will not be responsible for any loss or damage you may suffer in relation to the CC Auto Pay service, except for direct loss or damage caused by our negligent acts or failure to act or if We break our responsibilities under the agreement.
10.14.2 Nothing in this clause limits our legal responsibility for causing death or personal injury as a result of negligence.
10.14.3 In no circumstances will we be responsible to you for indirect loss or loss or damage arising as a consequence of any action taken under these terms and conditions, or for loss of revenue, savings, profits or goodwill.

 
Fleet Auto Pay changes

Fleet Auto Pay is changing

From Monday 26 September we are implementing a number of changes to your Fleet Auto Pay account.

Please note that our website and contact centre will be unavailable from Thursday 22 September 2016 to Monday 26 September 2016 while we make these changes. You will be unable able to access your account, upload or change vehicles, or make any other changes during this period. We apologise for any inconvenience this may cause.

As an existing customer what does this mean for you?

Changes to account users:

  • The Relationship Manager/Administrator will now be referred to as the 'Account holder' and an Authorised User as an 'Account user'. The roles and access levels remain unchanged
  • In addition to the account holder, a maximum of five (5) account users can be added to help you manage your account online. You can add/amend/delete account users by logging in to your account. Only minimal information about the account users will be captured and stored. This will be the account user's full name and either a contact number or email address
  • We will only hold the account holder's address. If another address is provided for direct debit instruction, this will not be stored

Changes to the way we communicate with you and changes to your statement:

  • We have changed the format of your email notifications - the email 'subject' line will now identify whether or not any action is required on your part
  • Statements will be sent to you via email only. Statements will initially not be available online
  • We have changed the format and look of your statements and letters
  • The format of your statement numbers will change and they will no longer be sequential
  • Each statement will detail the usage charges incurred by any registered vehicles that have been detected within the Congestion Charge zone during charging hours for that statement period
  • Your account with Congestion Charge will become known as the London Road User Charging account, commonly referred as your LRUC account. Look out for this in future communications from us

Changes to payment collection:

  • The payment collection period will change from 21 calendar days to 5 working days. This means that your payment will be taken five working days after your statement is issued
  • Dependent on your statement date and its proximity to 26 September 2016, your September statement period might be shorter and this shortfall will be reflected in your next statement. Your collection date will be detailed on your statement

Changes to online:

  • The design of our website has changed, improving customer navigation and messaging
  • We have improved the file and sort function of viewing your fleet vehicle lists
  • Please use your existing Customer ID and password to sign in

Changes to account suspension and closure terms:

  • If you close your Fleet Auto Pay service it cannot be re-opened. You will need to reapply for a new Fleet Auto Pay service
  • The period between account suspension and closure has changed. The service will be suspended 5 working days after the pre-suspension notification is issued, and will be closed 5 working days after the issue of the suspension notification
  • We will send you a closing statement by email after your Fleet Auto Pay service has been closed. This statement will be followed by a payment collection for the remaining balance, if applicable
  • Details of any debt outstanding if the Fleet Auto Pay Service is closed will be passed to a Debt Recovery Agent for collection

Changes to vehicles and ad hoc charges:

  • The system will not allow you to reduce the number of vehicles registered to your account to fewer than six (6)
  • Any ad hoc Congestion Charges paid through Fleet Auto Pay are charged at the reduced rate of £10.50 and are added to your next statement. The number of ad hoc charges you may pay through your account each billing period is limited to the number of vehicles registered to your Fleet Auto Pay account during the same period. For example, if you have 50 registered vehicles, then 50 ad hoc charges may be paid at the reduced rate through your account during that billing period. From 26 September 2016, you will not be able to exceed this allowance and it cannot be increased. You will be able to view the number of remaining ad hoc charges you are able to pay by logging into your account online and navigating to the 'Pay Ad hoc Charge' screen

Please note that the last date you will be able to make changes to your account, including vehicle uploads, until after the system has been updated will be Wednesday 21 September 2016.

As a result of these changes the Fleet Auto Pay Terms and Conditions have been updated. Continued use of the Fleet Auto Pay Service after notification of this change shall constitute acceptance of the changed Terms and Conditions.

If you have any questions, please call us on 020 7649 9860 (TfL call charges).

London Road User Charging: Congestion Charging Fleet Auto Pay service Terms and Conditions

These terms and conditions apply to the Congestion Charging Fleet Auto Pay service and should be read in conjunction with the General Terms and Conditions.

Glossary of terms

In these terms and conditions, the following words and phrases in bold will have the meanings shown next to them.

Account Holder - Business Account means a senior employee of the company who will hold the necessary authorisation to accept these terms and conditions on behalf of the company, and those terms and conditions associated to any additional Services added. The Account Holder will also act as the senior contact point between TfL and the company, and will be responsible for issue resolution and for the purpose of these terms and conditions, is referred to as you.

Account User - means a person who has been nominated by you (or an authorised representative), to act as an authorised representative, and has access to, and ability to manage the account on your behalf.

Ad hoc Congestion Charge(s) means you can pay a Congestion Charge at the reduced rate via your CC Fleet Auto Pay account for a limited number of non-Registered Vehicles.

Annual Vehicle Registration Charge means the charge payable to us every year for each vehicle registered on your CC Fleet Auto Pay service.

Billing Period in relation to CC Fleet Auto Pay means one month or any other period we may decide and give on our Congestion Charging website. In each case the Billing Period will begin on the day that we accept an application to register for a CC Fleet Auto Pay service or any other day we may choose to accept. The first Billing Period may be shorter than one month depending on which day of the month has been chosen by us to produce your statement.

Charging Day means every day of the year except:

  • Public and Bank holidays in England and Wales
  • A┬áSaturday or a Sunday
  • All charging days between Christmas Day and New Years Day (inclusive)

Congestion Charge means the charge under Article 6 of the Congestion Charging Scheme Order.

Congestion Charging Fleet Auto Pay (CC Fleet Auto Pay) means the service that automatically charges the Fleet Operator when they use a Registered Vehicle in the zone during charging hours. The Fleet Operator is billed monthly and payments must be made for the service to remain active.

Congestion Charging Scheme Order means the Greater London (Central Zone) Congestion Charging Order 2004, as varied.

Direct Debit means the agreement between you and us, for the purposes of taking Congestion Charge Fleet Auto Pay payments direct from your bank account.

Discount and Discounted refers to a reduced rate vehicle registered under Article 9 of the Congestion Charging Scheme Order.

Fleet Operator means the organisation accepting these Terms and Conditions as stated in the Declaration.

Notification Statement means the notice we send you telling you the amount due for payment on the billing day. It contains a statement of the charges that make up that amount.

Registered Keeper means:
(a) for a vehicle registered in the United Kingdom, the person whose name the vehicle is registered in under the Vehicle Excise and Registration Act 1994; or
(b) For any other vehicle, the person who keeps the vehicle.

Registered Vehicle means any vehicle bearing a unique Vehicle Registration Mark (VRM) that you have registered to your CC Fleet Auto Pay service.

Registration means providing information you must give us for the purposes of applying for a Discount, payment or other Services We provide.

Registration Charge means the charge you pay to us to register a vehicle for Congestion Charging Fleet Auto Pay service.

Service means a facility available to you if you have an active customer account with us.

We, us means Transport for London.

Working Days means any day other than Saturday, Sunday or a public holiday, in England.

You, means the person who agrees to these terms and conditions.

11.0 Congestion Charging Fleet Auto Pay service - terms and conditions

CC Fleet Auto Pay is only available for you to pay the Congestion Charge. You cannot pay the London Low Emission Zone Charge or any other TfL charge or payment using this Service.

11.1 Eligibility for a Congestion Charging Fleet Auto Pay service
To be eligible for a CC Fleet Auto Pay service you must meet the following conditions:
(a) You must have and register a fleet of six or more vehicles
(b) Your vehicles must be controlled and managed by you or a Fleet Operator and used principally for the purposes of a business or by a person to whom the Fleet Operator is a contractor
(c) You must hold a UK bank account for the purposes of making CC Fleet Auto Pay payments by Direct Debit

11.2 Registration and Registration Charges
You must register for the CC Fleet Auto Pay service by completing an online Registration.
11.2.1 You must register a Business Account. (The account must be set up in the name of the business, with a named individual as the Account Holder. The Account Holder is responsible for payment of any charges through the CC Fleet Auto Pay service).
11.2.2 You must pay the first Annual Vehicle Registration Charge to us for each vehicle you add as a Registered Vehicle. This charge is valid for one year from the date you register the vehicle.
11.2.3 The first Annual Vehicle Registration Charge will appear on your first CC Fleet Auto Pay Notification Statement.
11.2.4 You must pay to renew each Registered Vehicle on the anniversary of when it was added to your CC Fleet Auto Pay as a Registered Vehicle. The Registration Charge(s) will appear on the first Notification Statement following the renewal date. The charge is valid for a further year.
11.2.5 If you remove your vehicle from your CC Fleet Auto Pay account before the renewal date you will not be charged the Annual Vehicle Registration Charge.
11.2.6 We will not refund Annual Vehicle Registration Charges.

11.3 Paying charges
11.3.1 You must pay us the Congestion Charges for each Registered Vehicle (and where applicable the Ad-hoc charges) for every day of driving within the Congestion Charging zone on a Charging Day during charging hours.
11.3.2 There will be at least five Working Days between the date of the Notification Statement and when we take your payment by Direct Debit.
11.3.3 If you dispute a charge(s) you must still make payment of the full outstanding balance. If we decide that your dispute is valid, we will credit your CC Fleet Auto Pay account. Our decision will be final. Further information on disputing a charge(s) can be found in section 11.6.
11.3.4 You must provide the vehicle registration number for each vehicle for which you want to add an Ad-hoc Congestion Charge(s) by midnight on the day of travel.
11.3.5 The number of Ad-hoc Congestion Charge(s) that you may add each Billing Period is limited to the number of Registered Vehicles on your CC Fleet Auto Pay account e.g. if you have 50 Registered Vehicles, then 50 Ad-hoc Congestion Charge(s) may be added in any Billing Period.
11.3.6 You may add Ad-hoc Congestion Charge(s) on the same day of travel or for a date in the future (maximum 65 charging days in advance).

11.4 Registered Vehicles
11.4.1 You are responsible for giving us accurate and up-to-date vehicle information. You can do this online, by phone or by post.
11.4.2 We will not accept any responsibility for any information lost while it is being sent. You are responsible for the security of the information you provide until we receive it.
11.4.3 A vehicle can only be registered to one Congestion Charge Auto Pay service at any one time. If you attempt to register a vehicle on more than one Congestion Charge Auto Pay service, then preference will be given to the Registered Keeper of the vehicle.
11.4.4 If you add a vehicle to the CC Fleet Auto Pay online, or by phone, it will apply from the day we receive your request. If you remove a vehicle from the CC Fleet Auto Pay service, you will still be responsible for any Congestion Charges during the Billing Period that the Registered Vehicle was on your CC Fleet Auto Pay service.
11.4.5 If you remove a Registered Vehicle online, it will be removed on that day. You will be responsible for the Congestion Charge on the day you remove the vehicle if this vehicle is driven within the zone on that day.
11.4.6 If you send us a letter to make a change to a Registered Vehicle and we agree to the change, this will appear on your CC Fleet Auto Pay service within 10 Working Days of us receiving your request. We will let you know the date of the change via email. Until you receive this you must continue to pay the daily charge in another way.
11.4.7 You must maintain a fleet of six or more vehicles on your CC Fleet Auto Pay.
11.4.8 If you are not the Registered Keeper for the vehicle(s) attached to the CC Fleet Auto Pay, it is your responsibility to inform the Registered Keeper, or any other driver, that you are paying the Congestion Charge and/or any penalty charge notices relating to that vehicle.

11.5 Notification Statements
We will tell you in your Notification Statement how much you owe us and when we will take payment.
11.5.1 Your Notification Statement details CC Fleet Auto Pay Registered Vehicles detected within the Congestion Charging zone during charging hours that have been processed within the relevant Billing Period.
11.5.2 There will be five Working Days between the date of the Notification Statement and when we take your payment by Direct Debit.
11.5.3 Your payment will appear on your CC Fleet Auto Pay account no later than seven Working Days after we take payment.
11.5.4 If you have no vehicle detections or any other activity for two or more consecutive Billing Periods We will not send you a Notification Statement.
11.5.5 Images of your vehicle will not be retained for longer than is necessary to resolve any outstanding charge disputes.
11.5.6 We may decide not investigate any dispute that is not made within a reasonable period of the date of the payment that include the disputed charge(s).
11.5.7 Due to processing times not all detections will appear in the current Notification Statement, where this happens the detections will appear in the next Billing Period.

11.6 Disputing a charge(s)
11.6.1 If you dispute a charge(s) you must:
a)Continue to make full payment of the outstanding balance.
b)Contact us by email or telephone within 60 days from the date of your statement containing the disputed charge(s).
11.6.2 We will let you know the outcome of your charge dispute.
11.6.3 If we accept the dispute, we will credit your CC Fleet Auto Pay account within 10 Working Days at the value of the disputed charges.
11.6.4 If we do not accept the dispute we will let you know via email. Our decision is final.
11.6.5 If you have an outstanding dispute we will keep the images until we have resolved the query.

11.7 Grounds for suspension of the service
11.7.1 We may suspend the CC Fleet Auto Pay service if any of the following happen:

  • You fail to pay any amounts due, after we have sent you a request for payment
  • We have been unable to collect a Direct Debit payment
  • We carry out validation checks and decide that your vehicles are not eligible
  • You do not meet any of the conditions in clause 11.1
  • You do not accept amendments to this agreement
  • You do not comply with the terms and conditions of this agreement

11.8 Pending suspension process
11.8.1 Prior to suspending your CC Fleet Auto Pay service we will send you a pending suspension notice via email. This notice will explain the reason we intend to suspend the service and the date this will take effect.
11.8.2 You can still continue to drive into the Congestion Charging zone and add usage charges to your CC Fleet Auto Pay service until the day of suspension.
11.8.3 We will not produce further Notification Statements or attempt to collect payment.
11.8.4 Beginning with the date on the pending suspension notice, you have five Working Days to contact us, to resolve the situation.
11.8.5 If you contact us during the five Working Days from the date of the pending suspension notice, you will need to pay the full outstanding balance on your CC Fleet Auto Pay service at that time.
11.8.6 When you pay the outstanding balance, your CC Fleet Auto Pay service will remain active and normal notification and collection cycles resume.
11.8.7 If you do not pay the full outstanding balance by the date stated on the pending suspension notice, your CC Fleet Auto Pay service will be suspended.

11.9 Suspension process
11.9.1 We will send you a suspension notice via email confirming your CC Fleet Auto Pay service is suspended.
11.9.2 If you continue to drive into the Congestion Charging zone from the date of suspension, no usage charges will be debited to the CC Fleet Auto Pay and you will have to find alternative ways to pay the charge. If you travel in the zone without purchasing a charge the Registered Keeper of the vehicle may receive a penalty charge notice.
11.9.3 Beginning with the date on the suspension notice, you have five Working Days to contact us to resolve the situation.
11.9.4 If you contact us during the five Working Days from the date of suspension, you will be requested to pay the full outstanding balance on your CC Fleet Auto Pay service at that time.
11.9.5 When you pay the outstanding balance, your CC Fleet Auto Pay service will be reactivated and normal notification and collection cycles resume.
11.9.6 If you do not pay the full outstanding balance by the date on the suspension notice your CC Fleet Auto Pay service will be closed

11.10 Closure process
11.10.1 We will send you a closure notice via email confirming your CC Fleet Auto Pay service is closed. This notice will request you make payment of the full outstanding balance.
11.10.2 If you continue to drive into the Congestion Charging zone from the date of the closure notice, no usage charges will be debited to the CC Fleet Auto Pay and you will have to find alternative ways to pay the charge. If you travel in the zone without purchasing a charge the Registered Keeper of the vehicle may receive a penalty charge notice.

11.11 Following closure of the service
11.11.1 Within the next Billing Period, You must pay us any money you still owe us or we will credit you with any money we may owe you.
11.11.2 If we have closed your CC Fleet Auto Pay service because you owe us money, we may keep your records until the debt has been paid.
11.11.3 If you owe us money or have committed fraud, we may pass your details to law enforcement or debt collection agencies.
11.11.4 If you continue to drive into the Congestion Charging zone following closure of your CC Fleet Auto Pay service you will need to pay the appropriate Congestion Charge in full, using another method of payment. The Registered Keeper of the vehicle is responsible for any penalty charge notice issued as a result of not paying the charge.
11.11.5 You can request a new CC Fleet Auto Pay service, which will be subject to the same Registration and Registration Charges detailed in 11.2. You must register a valid payment method and pay a £10
administration charge for every vehicle you add as a Registered Vehicle, the administration charge(s) will appear on your first notification statement issued 10 working days following the date of the activation of the service. We reserve the right to refuse this request and our decision is final.
11.11.6 If you want to end your CC Fleet Auto Pay service, you must contact us in writing and ask us to close your account. Your agreement will end when the final balance has been paid in full. We will send you a closing statement via email.
11.11.7 We will keep your records for 13 months after we close a CC Fleet Auto Pay service (for whatever reason). After that period, we will only keep a summary of the information.

11.12 Termination
11.12.1 We reserve the right at any time to withdraw the CC Fleet Auto Pay service.
11.12.2 Prior to terminating your CC Fleet Auto Pay service we will send you a termination notice via email. This notice will explain the reason we intend to terminate the service and the date this will take effect (in circumstance of termination due to fraud, we will terminate the service immediately).
11.12.3 You can still continue to drive into the Congestion Charging zone and add usage charges to your CC Fleet Auto Pay service until the day of termination.
11.12.4 We will not produce further Notification Statements or attempt to collect payment.
11.12.5 If you object to the termination of your CC Fleet Auto Pay service, beginning with the date on the termination notice, you have five Working Days to contact us.
11.12.6 If you contact us during the five Working Days from the date of the termination notice, you will need to pay the full outstanding balance on your CC Fleet Auto Pay at that time.
11.12.7 If we do not accept your objection we will let you know via email. Our decision is final.
11.12.8 If you continue to drive into the Congestion Charging zone from the date of the termination notice, no usage charges will be debited to the CC Fleet Auto Pay and you will have to find alternative ways to pay the charge. If you travel in the zone without purchasing a charge the Registered Keeper of the vehicle may receive a penalty charge notice.
11.12.9 If the service is terminated due to fraud, we may close, Barr or permanently ban any or all other CC Fleet Auto Pay Services held by the Fleet Operator or any member of the Group.

11.13 Relationship
11.13.1 We and the Fleet Operator acknowledge that the agreement does not constitute, create or give effect to:

  • Joint ventures
  • Pooling arrangements
  • Principal/agency relationships
  • Partnership
  • Formal business arrangement

The CC Fleet Auto Pay service does not allow either party to enter into any formal business partnership of any kind, without the other parties' express written permission. You, your agents, employees or contractors cannot at any time claim to be our employee.

11.13.2 You must maintain high standards of business ethics and practices.
You should conduct yourself in such a way as to not bring yourself, other stakeholders or Congestion Charging into disrepute.
11.13.3 Both parties should ensure that they make all reasonable efforts to be cooperative and work together, to ensure that Congestion Charging and the CC Fleet Auto Pay service operate efficiently.
11.13.4 You must notify us immediately in writing if and when you become aware of any conflicts of interests in relation to your CC Fleet Auto Pay.
11.13.5 You must notify us in writing of any change of Account Holder. This letter must confirm:

  • The name of the new Account Holder
  • The signature of the new Account Holder
  • A witness to the signature of the new Account Holder (the witness must be a senior member of the Fleet Operator, or at least the equivalent position to the Account Holder, and must verify the identity of the new Account Holder)

11.13.6 You can add up to 5 Account Users to administer the Account. It is your responsibility to ensure that the Account Users manage the Account in accordance with the terms and conditions.

11.14 Disclaiming legal responsibility
11.14.1 We will not be responsible for any loss or damage you may suffer in relation to the CC Fleet Auto Pay service, except for direct loss or damage caused by our negligent acts or failure to act or if We break our responsibilities under the agreement.
11.14.2 Nothing in this clause limits our legal responsibility for causing death or personal injury as a result of negligence.
11.14.3 In no circumstances will we be responsible to you for indirect loss or loss or damage arising as a consequence of any action taken under these terms and conditions, or for loss of revenue, savings, profits or goodwill.

 
LEZ Showman's discount

London Road User Charging: LEZ Showman's discount registration terms and conditions
Please read the following terms and conditions carefully when filling in your registration form with us.

These terms and conditions apply to the London Low Emission Zone (LEZ) Scheme and should be read in conjunction with the General Terms and Conditions.

By registering and using any of our services, you agree to accept these terms and conditions.

Glossary of terms
In these terms and conditions, the following words and phrases in bold will have the meanings shown next to them.

Charging Day means every day of the year.

Discount and Discounted refers to a reduced rate vehicle registered under Article 4 of the Greater London Low Emission Zone Charging Order 2006.

Registered Vehicle means any vehicle that you have registered to your Discount service.

Registration means providing information you must give us for the purposes of applying for a Discount, payment or other services we provide.

We, us means Transport for London.

You, means the person who agrees to these terms and conditions.

9.0 Eligibility for the LEZ Showman Discount
To qualify for the Low Emission Zone Showman Discount, your vehicle must fulfil all of the following three criteria:
a) Be registered in the name of a person following the business of a travelling showman
b) Be used solely by that person for the purposes of running their business and no other purpose
c) Be permanently fitted with either: special equipment, a special body or a superstructure that forms part of the equipment used during the performance of the show.

9.1 Registration
You must register for the Discount by completing an online Registration or postal Registration form.
9.1.1 There is no charge to register for this Discount.

9.2 Proof
You must provide proof that you meet the conditions in clause 9.0.
9.2.1 You must provide an A4 photocopy of the documents listed below:

  • A copy of your DVLA or foreign equivalent vehicle Registration document (V5c) and
  • A minimum of four photographs of the vehicle, one from each angle: front, back and both sides; also where relevant additional photographs of the vehicle body interior to show internal structure and adaptations or any specialised equipment fitted inside or underneath the vehicle

Note: The photographs must be of a quality to allow us to assess whether the vehicle meets the criteria for specialist construction set out above and the vehicle registration mark (VRM) or number plate must be visible in one of the photographs.

If there is any specialised equipment fitted inside or underneath the vehicle, a photograph to show this should also be provided.

9.3 General
We may close your Discount if any of the following happen:
a) You no longer meet the Discount eligibility requirements (ie if you no longer meet the eligibility requirements as set out in the relevant Discount terms and conditions).
b) We believe that you have been acting fraudulently (ie you are benefiting from a Discount to which you are no longer entitled as set out in the terms and conditions that you have agreed to).
9.3.1 You cannot transfer your Discount to another person.
9.3.2 If you cease to be eligible for the Discount, you must tell us immediately. You can sign in to your online account, write to us or call our contact centre.

9.4 Checking information
9.4.1 At any time after we receive an application for a Discount Registration (including after we have notified you that your application is accepted) we may ask you for proof of eligibility for the Discount and/or for any vehicles being registered.
We will send you a letter requesting these proof(s) and you must provide these by the date stated on this letter.
9.4.2 If as a result of checks of the proof provided under clause 9.2 above we decide that any vehicle is not an eligible vehicle (including if you fail to provide requisite proof of eligibility), then:

  • For any application for which you have applied for Registration, we will tell you that it has been rejected
  • For any Registration for which you are not (or are no longer) eligible, we will tell you that we will remove the Discount on a date we give you
  • For any vehicles for which you have applied for Registration, we will tell you that we have rejected them; or
  • For any Registered Vehicles that are not (or are no longer) eligible, whether or not as a result of any changes made, we will tell you that we will remove the vehicle from the Discount on a date we give you
 
Motor tricycle discount

London Road User Charging: Motortricycle Discount Registration Terms and Conditions
These terms and conditions apply to the Congestion Charging Scheme and should be read in conjunction with the General Terms and Conditions.

Glossary of terms
In these terms and conditions, the following words and phrases in bold will have the meanings shown next to them.

Annual Vehicle Registration Charge means the charge payable to us every year for each vehicle registered on your Discount.

Charging Day means for the Congestion Charge, every day of the year except:

  • Public and Bank holidays in England and Wales
  • A Saturday or a Sunday
  • All charging days between Christmas Day and New Years Day (inclusive)

Discount and Discounted refers to a reduced rate vehicle registered under Article 9 of the Congestion Charging Scheme Order.

Registered Vehicle means any vehicle that you have registered to your Discount service.

Registration means providing information you must give us for the purposes of applying for a Discount, payment or other services we provide.

Registration Charge means the charge you pay to us to register for a Congestion Charge Discount.

We, us means Transport for London.

You, means the person who agrees to these terms and conditions.

6.0 Eligibility for the Motor tricycle Discount
To qualify for the Congestion Charging Motor Tricycle Discount you must meet all of the following conditions:
a)The vehicle must be registered with the Driver and Vehicle Licensing Agency (DVLA) or with any vehicle licensing agency within the European Economic Area and
b)The vehicle must be a motor tricycle that is one metre or less wide, and two metres or less long

6.1 Registration
You must register for the Discount by completing an online Registration or postal Registration form, and renew this annually.
6.1.1 You must pay a Registration Charge.
6.1.2 You will be invited to renew your Discount shortly before it expires. If you remain eligible for the Discount you must pay an Annual Vehicle Registration Charge before the Discount expiry date to continue to benefit from the Discount.

6.2 Proof
You must provide proof that you meet the conditions in clause 6.0.
6.2.1 You must provide an A4 photocopy of the document(s) listed below:

  • A copy of your DVLA or foreign equivalent vehicle registration document (V5C) and
  • Four photographs of your motor tricycle (front, back and both sides). One of these photographs must show the Vehicle Registration Mark (VRM)

6.3 General
6.3.1 We may close your Discount if any of the following happen:
a) You no longer meet the Discount eligibility requirements (ie if you no longer meet the eligibility requirements as set out in the relevant Discount terms and conditions).
b) We believe that you have been acting fraudulently (ie you are benefiting from a Discount to which you are no longer entitled as set out in the terms and conditions that you have agreed to).
6.3.2 You cannot transfer your Discount to another person.
6.3.3 If you cease to be eligible for the Discount or if you change your vehicle, you must tell us immediately. You can sign in to your online account, write to us or call our contact centre.

6.4 Checking information
6.4.1 At any time after we receive an application for a Discount Registration (including after we have notified you that your application is accepted) we may ask you for proof of eligibility for the Discount and/or for any vehicles being registered.
We will send you a letter requesting these proof(s) and you must provide these by the date stated on this letter.
6.4.2 If as a result of checks of the proofs provided under clause 6.2 above we decide that any vehicle is not an eligible vehicle (including if you fail to provide requisite proof of eligibility), then:

  • For any application for which you have applied for Registration, we will tell you that it has been rejected
  • For any Registration for which you are not (or are no longer) eligible, we will tell you that we will remove the Discount on a date we give you
  • For any vehicles for which you have applied for Registration, we will tell you that we have rejected them; or
  • For any Registered Vehicles that are not (or are no longer) eligible, whether or not as a result of any changes made, we will tell you that we will remove the vehicle from the Discount on a date we give you
 
9+ seater discount

London Road User Charging: Vehicles with Nine or more Seats Discount Registration Terms and Conditions
These terms and conditions apply to the Congestion Charging Scheme and should be read in conjunction with the General Terms and Conditions.

Glossary of terms
In these terms and conditions, the following words and phrases in bold will have the meanings shown next to them.

Annual Vehicle Registration Charge means the charge payable to us every year for each vehicle registered on your Discount.

Charging Day means for the Congestion Charge, every day of the year except:

  • Public and Bank holidays in England and Wales
  • A Saturday or a Sunday
  • All charging days between Christmas Day and New Years Day (inclusive)

Discount and Discounted refers to a reduced rate vehicle registered under Article 9 of the Congestion Charging Scheme Order.

Registered Vehicle means any vehicle that you have registered to your Discount service.

Registration means providing information you must give us for the purposes of applying for a Discount, payment or other services we provide.

Registration Charge means the charge you pay to us to register for a Congestion Charge Discount.

We, us means Transport for London.

You, means the person who agrees to these terms and conditions.

4.0 Eligibility for the Vehicles with Nine or more Seats Discount - GB Registered Vehicle
To qualify for the Congestion Charging Vehicles with Nine or more Seats Discount you must meet all of the following conditions:
a)The vehicle must be registered with the Driver and Vehicle Licensing Agency (DVLA) and
b)The vehicle must be a passenger carrying vehicle with Nine or more Seats (including the driver's seat)

4.1 Eligibility for the Vehicles with Nine or more Seats Discount - Non GB registered
To qualify for the Vehicles with Nine or more Seats Discount you must meet all of the following conditions:
a) The vehicle must be registered with any vehicle licensing agency within the European Economic Area and
b) The vehicle must be a passenger carrying vehicle with Nine or more Seats (including the driver's seat).

4.2 Registration
You must register for the Discount by completing an online Registration or postal Registration form, and renew this annually.
4.2.1 You must pay a Registration Charge.
4.3.2 You will be invited to renew your Discount shortly before it expires. If you remain eligible for the Discount you must pay an Annual Vehicle Registration Charge before the Discount expiry date to continue to benefit from the Discount.

4.3 Proof - GB registered
You must provide proof that the vehicle meets the conditions in clause 4.0.
4.3.1 You must provide an A4 photocopy of the document(s) listed below:

  • A copy of your DVLA vehicle registration document (V5C) and
  • Proof that clearly shows the number of seats in the vehicle

4.4 Proof - Non GB registered
You must provide proof that the vehicle meets the conditions in clause 4.1.
4.4.1 You must provide an A4 photocopy of the document(s) listed below:

  • A copy of your vehicle registration document issued by your vehicle licensing agency and
  • Proof that clearly shows the number of seats in the vehicle

4.5 General
4.5.1 We may close your Discount if any of the following happen:
a) You no longer meet the Discount eligibility requirements (ie if you no longer meet the eligibility requirements as set out in the relevant Discount terms and conditions).
b) We believe that you have been acting fraudulently (ie you are benefiting from a Discount to which you are no longer entitled as set out in the terms and conditions that you have agreed to).
4.5.2 You cannot transfer your Discount to another person.
4.5.3 If you cease to be eligible for the Discount or if you change your vehicle, you must tell us immediately. You can sign in to your online account, write to us or call our contact centre.

4.6 Checking information
4.6.1 At any time after we receive an application for a Discount Registration (including after we have notified you that your application is accepted) we may ask you for proof of eligibility for the Discount and/or for any vehicles being registered.
We will send you a letter requesting these proof(s) and you must provide these by the date stated on this letter.
4.6.2 If as a result of checks of the proof provided under clauses 4.3 or 4.4 above we decide that any vehicle is not an eligible vehicle (including if you fail to provide requisite proof of eligibility), then:

  • For any application for which you have applied for Registration, we will tell you that it has been rejected
  • For any Registration for which you are not (or are no longer) eligible, we will tell you that we will remove the Discount on a date we give you
  • For any vehicles for which you have applied for Registration we will tell you that we have rejected them; or
  • For any Registered Vehicles that are not (or are no longer) eligible, whether or not as a result of any changes made, we will tell you that we will remove the vehicle from the Discount on a date we give you
 
Residents' discount

London Road User Charging: Residents' Discount Registration Terms and Conditions
These terms and conditions apply to the Congestion Charging Scheme and should be read in conjunction with the General Terms and Conditions.
Glossary of terms
In these terms and conditions, the following words and phrases in bold will have the meanings shown next to them.

Annual Renewal Charge means the charge payable to us every year to renew a Discount.

Charging Day means every day of the year except:

  • Public and Bank holidays in England and Wales
  • A Saturday or a Sunday
  • All charging days between Christmas Day and New Years Day (inclusive).

Discount and Discounted refers to a reduced rate vehicle registered under Article 9 of the Congestion Charging Scheme Order.

NHS Reimbursement Scheme means the scheme that allows for refunds of Congestion Charge payments made when an eligible NHS employee or patient makes an eligible journey.

Registered Vehicle means any vehicle that you have registered to your Discount service.

Registration means providing information you must give us for the purposes of applying for a Discount, payment or other services we provide.

Registration Charge means the charge you pay to us to register for a Congestion Charge Discount.

Resident means someone who has registered with us under Annex 3 of the Congestion Charging Scheme Order.

Residents' Discount Zone means the area comprising the Congestion Charging Zone, plus some additional postcodes on the boundary of the Congestion Charging Zone where vehicular access to the property requires the resident to drive into the zone.

We, us means Transport for London.

You, means the person who agrees to these terms and conditions.

3.0 Requirements for the Residents' Discount
To qualify for the Congestion Charging Residents' Discount, you must meet all of the following conditions:
a) You must be at least 17 years old
b) Your main or permanent home must be in the Residents' Discount Zone, and you must be able to prove that the property in which you live is for residential purposes
c) Your name must be shown on either the parliamentary or local government Electoral Register, unless for other reasons not connected to where you live you're unable to vote or there's not been enough time for you to be included in the register yet
d) You must normally be present at those premises during at least 4 nights a week and for a period of at least 13 weeks

3.1 Requirements for Residents' vehicle
To register a vehicle for a Residents' Discount:
a) Your vehicle must be registered with the Driver and Vehicle Licensing Agency (DVLA) in your name and at the address for which you are applying for the Discount

Or
b) You can register a company car [if it is for your sole use only]

Or
c) You can register a vehicle that has been leased to you [if it is for your sole use only]
3.1.1 You can register one vehicle for a Residents' Discount
3.1.2 Your vehicle must be constructed or adapted for the carriage of people and their luggage or for the carriage of goods or burden of any description providing the height of the vehicle is no more than 2.44 meters
3.1.3 If you live in the Residents' Discount Zone and don't own a vehicle, you can still register for the Discount if you occasionally use a hire or recognised car club vehicle. Refer to section 8.4

3.2 Requirements for Residents' occasional use of hire cars
To hire or use a courtesy vehicle for a Resident's Discount:
a) The vehicle must be registered to a recognised hire or courtesy vehicle company
b) The vehicle can only be used for a maximum of 30 days in a row
c) You must let us know the details of the hire/courtesy vehicle before you use it
d) You must pay the full charge whilst using this vehicle.
e) At the end of the hire period, you must contact us to arrange a refund of 90 % of charges paid for this vehicle registration number during this time.

3.3 Registration
You must register for the Discount by completing an online Registration or postal Registration form, and renew this annually.
3.3.1 You must pay a Registration Charge.
3.3.2 You will be invited to renew your Discount shortly before it expires. If you remain eligible for the Discount you must provide proof and pay a Annual Renewal Charge before the Discount expiry date to continue to benefit from the Discount.

3.4 Proof - Residency
You must provide proof that you meet the conditions in clause 3.0.
3.4.1 You must provide photocopies of two proofs in your name and at the address for which you are applying for the Discount from the following list:

  • A valid Residents' on-street parking permit
  • A current council tax bill
  • Your income support entitlement letter (dated within the last 7 months)
  • Your bank or credit card statement (dated within the last 3 months)
  • A formal tenancy agreement or housing association rent document (dated within the last 12 months)
  • A current utility bill for example gas, water, or electricity bill but not a mobile phone bill (dated in the last 3 months)
  • Your driving licence

3.5 Proof - Residents' Vehicle
You must provide proof that you meet the conditions in clause 3.1.
3.5.1 To register your own private vehicle you need to provide a copy of the vehicle's registration document (V5C).
Note: The vehicle needs to be registered with the DVLA in your name and at the address that you are applying for the Discount.
3.5.2 To register a company car or a lease vehicle you need to provide a copy of one of the following:

  • An A4 photocopy of your vehicle lease document

Or

  • An A4 photocopy of a company car authorisation letter, which should be on headed paper saying that the vehicle, is for your sole use only

Or

  • Where the company car is provided by a lease company both an A4 photocopy of your company's vehicle lease document and an A4 photocopy of a company car authorisation letter needs to be provided.

The letter should be on headed paper saying that the car is for your sole use only and the vehicle must be registered in the company name or lease company name with the DVLA.

3.6 NHS Reimbursement Scheme
If you are eligible for the NHS Reimbursement Scheme and you have paid a Congestion Charge using your Resident's account, we can refund it under the NHS Reimbursement Scheme.

3.7 General
3.7.1 As a Resident you can park in the Congestion Charging Zone without paying the daily Congestion Charge providing:
a) You have a resident's parking permit and park in a resident's parking bay and you don't move the vehicle during charging hours.
b) You don't park on a public road during charging hours.
3.7.2 We may close your Discount if any of the following happen:
a) You no longer meet the Discount eligibility requirements (ie if you no longer meet the eligibility requirements as set out in the relevant Discount terms and conditions).
b) We believe that you have been acting fraudulently (ie you are benefiting from a Discount to which you are no longer entitled as set out in the terms and conditions that you have agreed to).
3.7.3 You cannot transfer your Discount to another person.
3.7.4 If you cease to be eligible for the Discount, move home or if you change your vehicle, you must tell us immediately. You can sign in to your online account, write to us or call our contact centre.

3.8 Checking information
3.8.1 At any time after we receive an application for a Discount Registration (including after we have notified you that your application is accepted) we may ask you for proof of eligibility for the Discount and/or for any vehicles being registered.

We will send you a letter requesting these proof(s) and you must provide these by the date stated on this letter.
3.8.2 If as a result of checks of the proofs provided under clause 3.4 and 3.5 above we decide that any vehicle is not an eligible vehicle (including if you fail to provide requisite proof of eligibility), and we determine that you are no longer eligible:

  • For any application for which you have applied for Registration, we will tell you that it has been rejected
  • For any Registration for which you are not (or are no longer) eligible, we will tell you that we will remove the Discount on a date we give you
  • For any vehicles for which you have applied for Registration, we will tell you that we have rejected them; or
  • For any Registered Vehicles that are not (or are no longer) eligible, whether or not as a result of any changes made, we will tell you that we will remove the vehicle from the Discount on a date we give you
 
Roadside recovery

London Road User Charging: Roadside Recovery Vehicle Discount Registration Terms and Conditions
These terms and conditions apply to the Congestion Charging Scheme and should be read in conjunction with the General Terms and Conditions.

Glossary of terms
In these terms and conditions, the following words and phrases in bold will have the meanings shown next to them.

Annual Vehicle Registration Charge means the charge payable to us every year for each vehicle registered on your Discount.

Charging Day means for the Congestion Charge, every day of the year except:

  • Public and Bank holidays in England and Wales
  • A Saturday or a Sunday
  • All charging days between Christmas Day and New Years Day (inclusive)

Discount and Discounted refers to a reduced rate vehicle registered under Article 9 of the Congestion Charging Scheme Order.

Registered Vehicle means any vehicle that you have registered to your Discount service.

Registration means providing information you must give us for the purposes of applying for a Discount, payment or other services we provide.

Registration Charge means the charge you pay to us to register for a Congestion Charge Discount.

We, us means Transport for London.

You, means the person who agrees to these terms and conditions.

7.0 Eligibility for the Roadside Recovery Vehicle Discount
To qualify for the Congestion Charging Recovery Vehicle Discount you must meet all of the following conditions:
a)The vehicle must be registered with the Driver and Vehicle Licensing Agency (DVLA) or with any vehicle licensing agency within the European Economic Area and
b)The vehicle must have a taxation class of 'Recovery Vehicle'

7.1 Registration
You must register for the Discount by completing an online registration or postal registration form, and renew this annually.
7.1.1 You must pay a Registration Charge.
7.1.2 You will be invited to renew your Discount shortly before it expires. If you remain eligible for the Discount you must pay an Annual Vehicle Registration Charge before the Discount expiry date to continue to benefit from the Discount.

7.2 Proof
You must provide proof that you meet the conditions in clause 7.0.
7.2.1 You must provide an A4 photocopy of the document(s) listed below:

  • A copy of your DVLA or foreign equivalent vehicle registration document (V5C)

7.3 General
7.3.1 We may close your Discount if any of the following happen:
a) You no longer meet the Discount eligibility requirements (ie if you no longer meet the eligibility requirements as set out in the relevant Discount terms and conditions).
b) We believe that you have been acting fraudulently (ie you are benefiting from a Discount to which you are no longer entitled as set out in the terms and conditions that you have agreed to).
7.3.2 You cannot transfer your Discount to another person.
7.3.3 If you cease to be eligible for the Discount or if you change your vehicle, you must tell us immediately. You can sign in to your online account, write to us or call our contact centre.

7.4 Checking information
7.4.1 At any time after we receive an application for a Discount Registration (including after we have notified you that your application is accepted) we may ask you for proof of eligibility for the Discount and/or for any vehicles being registered.
We will send you a letter requesting these proof(s) and you must provide these by the date stated on this letter.
7.4.2 If as a result of checks of the proof provided under clause 7.2 above we decide that any vehicle is not an eligible vehicle (including if you fail to provide requisite proof of eligibility), then:

  • For any application for which you have applied for Registration, we will tell you that it has been rejected
  • For any Registration for which you are not (or are no longer) eligible, we will tell you that we will remove the Discount on a date we give you
  • For any vehicles for which you have applied for Registration, we will tell you that we have rejected them; or
  • For any Registered Vehicles that are not (or are no longer) eligible, whether or not as a result of any changes made, we will tell you that we will remove the vehicle from the Discount on a date we give you
 
Ultra Low Emission Discount

London Road User Charging: Ultra Low Emission Zone Discount Registration Terms and Conditions
These terms and conditions apply to the Congestion Charging Scheme and should be read in conjunction with the General Terms and Conditions.

Glossary of terms
In these terms and conditions, the following words and phrases in bold will have the meanings shown next to them.

Annual Vehicle Registration Charge means the charge payable to us every year for each vehicle registered on your Discount.

Charging Day means for the Congestion Charge, every day of the year except:

  • Public and Bank holidays in England and Wales
  • Saturday or a Sunday
  • All charging days between Christmas Day and New Years Day (inclusive)

Discount and Discounted refers to a reduced rate vehicle registered under Article 9 of the Congestion Charging Scheme Order.

Registered Vehicle means any vehicle that you have registered to your Discount service.

Registration means providing information you must give us for the purposes of applying for a Discount, payment or other services we provide.

Registration Charge means the charge you pay to us to register for a Congestion Charge Discount.

We, us means Transport for London.

You, means the person who agrees to these terms and conditions.

5.0 Eligibility for the Ultra Low Emission Discount - GB Registered Vehicle
To qualify for the Congestion Charging Ultra Low Emission Discount, you must meet all of the following conditions:
a)The vehicle must be registered with the Driver and Vehicle Licensing Agency (DVLA) and
b)The vehicle must have a fuel type of 'Electric'
Or
a)
The vehicle must be registered with the Driver and Vehicle Licensing Agency (DVLA) and
b)The vehicle must be a Car (M1) or a Van (N1) (light goods vehicle not exceeding 3.5 tonnes gross vehicle weight) that emits less than or equal to 75g/km of CO2 and
c) The vehicle must meet the Euro 5 standard.
Or
a)
The vehicle must be registered with the Driver and Vehicle Licensing Agency (DVLA) and
b)The vehicle must be a Plug-in Hybrid Electric Vehicle (PHEV) that emits less than or equal to 75g/km of CO2 and
c)The vehicle must meet the Euro 5 standard.

5.1 Eligibility for the Ultra Low Emission Discount - Non GB Registered Vehicle
To qualify for the Congestion Charging Ultra Low Emission Discount, you must meet all of the following conditions:
a)The vehicle must be registered with any vehicle licensing agency within the European Economic Area and
b)The vehicle must have a fuel type of 'Electric'
Or
a)
The vehicle must be registered with any vehicle licensing agency within the European Economic Area and
b)The vehicle must be a Car or a Van (light goods vehicle not exceeding 3.5 tonnes gross vehicle weight) that emits less than or equal to 75g/km of CO2 and
c)The vehicle must meet the Euro 5 standard.
Or
a)
The vehicle must be registered with any vehicle licensing agency within the European Economic Area and
b)The vehicle must be a Plug-in Hybrid Electric Vehicle (PHEV) that emits less than or equal to 75g/km of CO2 and
c) The vehicle must meet the Euro 5 standard.

5.2 Registration
You must register for the Discount by completing an online registration or postal registration form, and renew this annually.
5.2.1 You must pay a Registration Charge.
5.2.2 You will be invited to renew your Discount shortly before it expires. If you remain eligible for the Discount you must pay an Annual Vehicle Registration Charge before the Discount expiry date to continue to benefit from the Discount.

5.3 Proof - GB Registered Vehicle
You must provide proof that the vehicle meets the conditions in clauses 5.0.
5.3.1 You must provide an A4 photocopy of the document(s) listed below:
PHEV Hybrid or non Hybrid vehicle:

  • A copy of your DVLA vehicle registration document (V5C)

Or
Petrol Hybrid vehicle:

  • A copy of your DVLA vehicle registration document (V5C) and
  • A copy of the Conformity Certificate

5.4 Proof - Non GB Registered Vehicles
You must provide proof that the vehicle meets the conditions in clause 5.1.
5.4.1 You must provide an A4 photocopy of the document listed below:

  • Your vehicle registration document or equivalent that clearly shows the vehicle meets the Discount eligibility criteria.

5.5 General
5.5.1 We may close your Discount if any of the following happen:
a) You no longer meet the Discount eligibility requirements (ie if you no longer meet the eligibility requirements as set out in the relevant Discount terms and conditions).
b) We believe that you have been acting fraudulently (ie you are benefiting from a Discount to which you are no longer entitled as set out in the terms and conditions that you have agreed to).
5.5.2 You cannot transfer your Discount to another person.
5.5.3 If you cease to be eligible for the Discount or if you change your vehicle, you must tell us immediately. You can sign in to your online account, write to us or call our contact centre.

5.6 Checking information
5.6.1 At any time after we receive an application for a Discount Registration (including after we have notified you that your application is accepted) we may ask you for proof of eligibility for the Discount and/or for any vehicles being registered.

We will send you a letter requesting these proof(s) and you must provide these by the date stated on this letter.
5.6.2 If as a result of checks of the proof provided under clauses 5.3 or 5.4 above we decide that any vehicle is not an eligible vehicle (including if you fail to provide requisite proof of eligibility), then:

  • For any application for which you have applied for Registration, we will tell you that it has been rejected
  • For any Registration for which you are not (or are no longer) eligible, we will tell you that we will remove the Discount on a date we give you
  • For any vehicles for which you have applied for Registration, we will tell you that we have rejected them; or
  • For any Registered Vehicles that are not (or are no longer) eligible, whether or not as a result of any changes made, we will tell you that we will remove the vehicle from the Discount on a date we give you

User guides

We are working on updates for the NHS reimbursement guide. Please note there are strict eligibility requirements for that account and applications are available by invitation only.

Previous terms and conditions

We changed some of the wording of these terms and conditions to make them easy to understand and as user-friendly as possible. None of the terms or conditions have been altered materially.

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