Taxi drivers

Every taxi driver must accept card and contactless payments and provide printed receipts for those payments upon request.

All taxis must have a fully working TfL-approved fixed card payment device fitted within the passenger compartment - a handheld payment device will not meet the licensing requirements. Any taxi found not to meet the requirement will be issued with an unfit notice, which will remain in place until the requirement is fulfilled and the vehicle is presented for inspection.

All taxis must also display the taxi contactless and card acceptance signs:

There are no exemptions from the card payment mandate, including the requirement that a card payment terminal must be fitted within the passenger compartment.

Card payment providers

We currently have 16 card payment providers with approved systems that meet the new card payment requirements. Ten of these are approved for use in the new LEVC TX eCity taxi.

Card payment provider

System(s)

Website

 Phone

Approved for TX eCity?

Cab:app Ltd Miura M010 cabapp.io 07508 550 211 Yes
Cabvision Network Ltd  Ingenico IPP220
Ingenico IPP350 
www.cabvision.com 020 7655 6970 Yes
CMT UK Ltd CMT FREEdom Solution www.cmt.london 020 7183 1894 Yes
ComCab VeriFone VX820 www.comcablondon.com 020 8962 1800 Yes
Curb Mobility Ltd

VeriFone VX680

www.gocurb.com 0333 666 1000 Yes
Dial a Cab Ingenico IPP350 www.dialacab.co.uk 020 7251 0581 Yes
Farepay Ltd Miura M010 www.farepay.co.uk 020 3369 9691 No
Ingenico Ingenico ICT220
Ingenico ICT350
ingenico.co.uk 020 3702 1500 No
iZettle Miura M010 www.izettle.com 07885 294 841 Yes
MyTaxi SumUp Air www.mytaxi.com 020 3936 0890 No
Payataxi Miura M010 www.payataxi.com 0333 123 1243 Yes
SumUp (formerly Payleven)
Miura M010 www.sumup.co.uk/payleven 0203 510 9457 No
PayPal Miura M010 www.paypal.com 0800 358 7911 Yes
Sherbet

MT Data
Ingenico IPP350

www.mtdata-uk.com 0844 800 8772 No
Taxiworld Ltd Taxiworld FREEdom Solution www.taxiworld.co.uk 020 8885 8666  Yes
The Payment House

Miura M010

www.thepaymenthouse.com 07454 545 542

No

Taxi drivers must have the facility to offer a printed receipt on demand, in accordance with our Electronic Payment Guidance.

If you know of a card payment device that has not been approved by TfL, but which you would like to use, please ask the company to contact TfL as it may be possible for us to approve their device.

Further information

The TfL Board agreed that passengers should be able to pay by card, including contactless, at its meeting on 3 February 2016 and from 31 October 2016 all licensed taxi drivers have been required to accept credit and debit card payments. As of 1 January 2017, all card payment devices were required to be securely fitted in the passenger compartment.

More information about this is available in the TfL Board paper and notice 13/16 on this web page.

If after reading these, you need further guidance, please email us at tph.enquiries@tfl.gov.uk or call our licensing team on 0343 222 4444 (Monday to Friday, 08:00-18:00, TfL call charges apply)

Accepting payment via online services

Payments through apps such as HailoPay etc. are permitted if a passenger has access to the app via their own phone or device. Drivers must not enter card details into their own phone or device to process a payment.

Problems with card payments

Drivers are not expected to leave their cab should a problem with payment arise and they do not feel safe to do so.

Should a problem occur, our advice to drivers is:

  • Ask the passenger to try their payment card again
  • If the issue persists, ask the passenger whether they have another payment card or cash to pay for the fare
  • If not, offer to take the passenger to the nearest cashpoint

If a passenger refuses to pay and an amicable agreement cannot be found, drivers should consider contacting the police.

All taxi drivers must check that the card payment device is fully working before starting work.

If a taxi driver experiences any problems with their card payment device they should contact the provider of the card payment system as soon as possible in order to report the problem and rectify the issue.

If you rent a taxi then you must immediately report the problem to the proprietor so they can report this to the card payment device company and arrange for the device to be fixed or replaced, and provide you with a replacement taxi if necessary.

When reporting a problem, the card payment device company should be asked to provide:

  • Confirmation that the problem has been reported
  • Details of the appointment for the device to be fixed or replaced

This information must then be produced if you are stopped by a TfL Compliance Officer before the card payment device has been fixed or replaced.

If you experience any problems with your card payment device outside of office hours you should follow the same steps as above.

Private hire operators

Since 13 January 2018 it has been an offence for companies, including private hire operators, to charge their customers a surcharge, or extra, because they are paying by credit or debit card.

Information about this change to the law can be found on the government's website.

Complaints about being charged more when paying by debit or credit card should be reported to your local Trading Standards office.