Taxi and private hire drivers can stop to pick up or drop off customers in many areas where there are waiting or stopping restrictions. Drivers should be aware that:
Taxis and private hire vehicles can pick up or set down customers in a bus lane even if they are not normally allowed to drive in it. The only exceptions are stretches of red route where stopping is not permitted because of the disruption this would cause to already busy roads. Taxi and private hire drivers should be aware that:
There are around 600 taxi ranks in London and this number is growing. Taxi ranks are located at most large transport hubs including mainline train stations, and many customers rely on them to complete their journeys.
Find out more about taxi ranks and locations, including information on ranks policy and how to suggest locations for new ranks.
Private hire vehicles must never stop or wait in taxi ranks, or the driver will be subject to a Penalty Charge Notice and potentially licensing action.
Drivers should be familiar with the area in which they work and should, therefore, be able to advise customers of places where they can stop and wait if necessary.
If a customer asks a driver to wait where this is prohibited, the driver should explain politely that the vehicle cannot wait in certain places.
If possible, the driver should suggest alternative shops, ATMs and so on as appropriate, or seek ways for the driver and customer to reassure each other so that the driver will not lose the fare but the customer is confident that the vehicle will return for them.
We appreciate that these issues can lead to disagreements between drivers and customer, and understand the difficulties this causes. The professionalism of London's licensed drivers is essential in maintaining the good reputation of London's taxi and private hire trade.
Taxi and private hire drivers can be given a PCN by parking attendants or a PCN can be sent to the registered keeper of the vehicle as a result of camera observation. Usually there is a discount for prompt payment.
Where a driver is not the registered keeper of the vehicle, we advise that they discuss the arrangements for making sure the keeper passes on any PCNs promptly so that there is time to contest PCNs issued in error.
Taxi and private hire drivers who receive a PCN from a borough or from us can appeal against it. The details of how to make a challenge will be provided on the PCN, and drivers should follow the procedure outlined.
Any evidence to support the case, such as details of the customer, a copy of any log that shows the journey in question, or photographs of the location if the signage is incorrect, should be provided with the appeal. The trade associations and trade unions may be able to provide further advice to drivers on how to do this.
If the initial appeal to the authority is unsuccessful, an appeal can be made to London Tribunals which was formerly known as PATAS (Parking and Traffic Appeals Service). There is no charge for an appeal, and the driver can go to the hearing if desired.