Safety, equality and regulatory understanding requirement
The safety, equality and regulatory understanding (SERU) requirement came into force on 1 October 2021. It applies to both new applicants and those applying to renew their PHV driver licence.
This SERU requirement includes:
a) Drivers' obligations under the PHV (London) Act 1998 including the associated regulations and relevant obligations including under the Equality Act 2010;
b) Policies and guidance issued by Transport for London (TfL) or other persons which are relevant to London PHV drivers;
c) The particular needs of passengers that arise because a passenger has (or may have) a protected characteristic under the Equality Act 2010;
d) Protecting children and adults at risk from harm and abuse;
e) Passenger and driver safety;
f) Road and vehicle safety.
Preparing for your assessment
Applicants should read and familiarise themselves with the Handbook before undertaking the assessment.
The online assessment guide covers every part of the Handbook in detail, with a Knowledge Check at the end of each section. The assessment guide has over 36 knowledge check questions and a whole section on "what to expect" which takes you through the whole assessment process with screenshots taken from the assessment centre - so candidates know what to expect on the day.
The SERU assessment is computer-based and it is delivered by TfL staff at TfL offices.
It will involve multiple choice questions and completing sentences by adding missing words.
Further information on what to expect on the day is provided to you when an assessment booking has been confirmed.
Each applicant will be given time to prepare for the assessment and reasonable adjustments will be made where appropriate (see below).
Once a booking has been confirmed, applicants are expected to make every effort to attend.
We reserve the right in the future to require applicants to take the SERU assessment for a second time, in the event of a significant change in the regulatory landscape.
Cost of assessment
The SERU assessment will cost £36. A re-sit will cost £16.
PHV Driver's Handbook
The PHV Driver's Handbook is a working guide for PHV drivers and is an invaluable tool.
The Handbook will be kept under review and may be altered or amended to reflect any changes in the law or changes to TfL policies and guidance.
We expect all PHV licensees to regularly review the Handbook and remain familiar with its contents.
There are lots of free resources and courses available online to help people improve their English skills and you may want to look at these before taking the assessment.
Some colleges offer free skills for life or English courses for people on a low income, or who are in receipt of benefits such as Job Seeker's Allowance or Employment and Support Allowance.
There are also a number of free online resources, including Skillswise by the BBC.
Safeguarding Awareness training
Reasonable adjustments will be made for those who require them, to ensure that assessments are carried out in a fair and consistent manner.
If you have a disability or a condition which means you will need adjustments to be made at your assessment, please make us aware when booking your assessment. You will then be invited to provide us with a brief outline of the condition and documented evidence from a relevant professional.