Since taking over the Liverpool Street to Shenfield service we have:

  • Seen passenger journeys increase to more than 47 million in 2016/17 from 38 million in 2015/16
  • Made sure there are staff on duty at every station from first train to last
  • Provided cleaner trains and better customer information
  • Tackled fare evasion and antisocial behaviour in partnership with the British Transport Police
  • Improved reliability and the integration of these routes into the rest of London's public transport network

We introduced new trains on the route in 2017. See what other improvements we're making to TfL Rail.

New services

TfL took over the stopping services between Paddington and Heathrow terminals 2, 3 and 4, from Heathrow Connect and Great Western Railway (GWR). This is part of another major milestone for the Elizabeth line staged opening programme.

Currently operating as TfL Rail, these services will form part of the Elizabeth line when it launches.

Managing TfL Rail

A number of organisations work together to manage our rail network but we have overall responsibility. We still:

  • Set the specifications for train frequency
  • Set standards for station facilities and overall performance
  • Manage fares and revenue

We also plan and fund improvements and extensions to the network, and are working closely with Network Rail, Crossrail Ltd and other stakeholders to improve the stations and trains we have inherited, and to build those we have commissioned as part of the project being constructed by Crossrail Ltd.

MTR Crossrail Ltd is the train operator appointed to manage and operate trains and stations on a day-to-day basis.

Stations outside London

Some of the stations that have transferred to TfL Rail are outside London. These have been included because they are part of an existing rail route. It would have been impractical to take over the London part of these routes only.

We'll continue to work closely with our stakeholders to make sure that customers from outside London are accounted for as we develop our plans for our services.

TfL Rail does not affect the 'fast' trains that serve major stops such as Southend-on-Sea. These are still the responsibility of the government, and run alongside our services.

Elizabeth line

TfL Rail will turn into the new Elizabeth line when work is completed.