Diversity & inclusion

woman with assistance dog on Blackfriars Tube platform

Equity in Motion

We want all Londoners to be able to travel safely, accessibly, and spontaneously - from their front door to their destination of choice, with ease.

But barriers to travel mean it's harder for some Londoners to use the public transport network than it is for others. Different groups are less likely to walk, wheel or cycle, while the negative impacts of poor air, road danger and climate are greater for some than others.

These inequalities are, in many cases, avoidable.

Equity in Motion is our customer inclusion strategy. It's one of a set of action plans designed to achieve the ambitions of the Mayor's Transport Strategy. It does not duplicate existing efforts but complements them by setting out a series of actions and a new approach to addressing inequality.  

Many of the Equity in Motion initiatives are funded, but it will only be possible to deliver our bigger, longer-term ambitions if TfL's financial future is secure. 

The full plan, including alternative formats, is on the Diversity & inclusion publications page.

Understanding equity

Rather than treating everybody in the same way, we're addressing unfair and avoidable differences in how customers experience our network and streets. We'll specific steps to address these barriers, disparity and disadvantage to ensure more people can access all the opportunities London has to offer.

Our plans

We've built Equity in Motion around 4 pillars:

An equitable customer experience

  • Improve feelings of safety, comfort and reassurance, and increased confidence to travel - this is done by ensuring operational staff are always available and have the training and tools they need to help customers
  • Add to our live, personalised and accessible travel information
  • Improve safety and perceptions of safety on our network
  • Make vehicle and infrastructure design more inclusive

Protecting and enhancing connectivity

  • Remove barriers, adapting services and improving inclusion by focusing on areas of London which have typically been less well-served such as outer London suburbs
  • Focus on buses, walking and cycling

Keeping travel affordable

  • Create transparent pricing structures and clearly communicate fares, concessions and discounts to make our transport network affordable
  • Continue offering a range of free and discounted travel options targeting those most in need of support

Reducing health inequalities

  • Make it easier for customers to make healthier, more sustainable travel choices
  • Make sure people are not unfairly impacted by poor air quality, road danger and climate change

Our equality objectives

We work to ensure that every individual person's transport needs are understood and acted upon to enable them to lead healthy, productive and happy lives.

Our equality objectives set out our commitments to promoting equality for our customers, staff and stakeholders, and our compliance with the Equality Act 2010. See our objectives on the Diversity & inclusion publications page.

On that page you will also find our research on understanding London's travel needs and annual workforce monitoring reports.

Our advisory panels

We collaborate with different charities, voluntary groups and other community organisations to consider equality and inclusion in our work. They include:

idag group at king's cross station

Independent Disability Advisory Group (IDAG)

Our IDAG panel has 10 members, appointed for their professional expertise and lived experience of disability, as well as their extensive expertise and knowledge of the key issues and barriers to accessing public transport.

IDAG makes strategic and practical recommendations based on best practice for inclusivity, backed up by evidence and supported by lived experience.

Bild and People First

We're partnering with Bild (previously British Institute of Learning Disabilities) and People First to help shape our future customer initiatives.

The partnership surveyed people with autism or other learning disabilities and difficulties and their supporters about the barriers they face when travelling around London, and how we could improve our services.

tfl youth panel

TfL Youth Panel

The TfL Youth Panel is our advisory panel of around 30 young volunteers who all live and travel in London. Aged 16-25, and from a variety of backgrounds, the Youth Panel gives young Londoners have a direct voice within our policy and decision-making process.

Our Youth Panel has worked across TfL to develop innovative solutions for a wide range of policies and projects.

Inclusive Transport Forum

The Inclusive Transport Forum is made up of pan-London and national accessibility groups and advocates.

The group provides expertise and insight from lived experience, either personal or from the people they represent, on key pieces of TfL policy. This helps us to understand how our policy and projects may impact disabled people travelling on our networks and to better serve all customers.

Our commitments as an employer

London is one of the most diverse cities in the world. We want to represent the communities we serve and create an inclusive culture where everyone can realise their potential.

Action on Inclusion

Action on Inclusion is our long-term promise to create an inclusive workplace where everyone can thrive. We've identified clear actions that will make positive changes across our entire organisation.

The plan covers 3 core areas:

  • Representing our city - how we will ensure our organisation truly reflects the diversity of London's population
  • An inclusive starting point - practical steps to improving diversity and inclusion in our workplace.
  • Skills and opportunities - how we will develop everyone to be their best at work, ensuring we're a great place to work where everyone can thrive

Our leaders are committed to delivering on these actions and are responsible for rolling out and embedding these across their areas.

See the Action on Inclusion strategy on the Diversity & inclusion publications page.

Pay gap reporting

The aim of our pay gap reports is to be open and transparent about our overall pay gap figures around gender, ethnicity and disability. We have committed to publishing our annual pay gap reports and monitor progress against targets to reduce the pay gaps.

Our pay gap action plan sets out how we intend to tackle or reduce our pay gaps for women, Black, Asian and minority ethnic and disabled colleagues.

Our pay gap reports are also on the Diversity & inclusion publications page.

Colleague Network Groups

colleague network group logos

Colleague Network Groups (CNGs) are colleague-led communities championing an inclusive workplace, offering peer to peer support, raising awareness of important topics, celebrating diversity and recognising individuals.

We currently have 6 internal CNGs across TfL:

  • Carers, Parents and Guardians Colleague Network Group
  • Colleague Network Group for Disability
  • Faith Colleague Network Group
  • OUTbound - TfL's LGBTQ+ Colleague Network Group
  • RACE (Raising Awareness of Culture and Ethnicity) Colleague Network Group
  • Women's Colleague Network Group
logo of disability confident employer scheme

Disability Confident

We're committed to becoming a more disability-inclusive organisation and to make progress through the Government's Disability Confident scheme. We are currently a Level 2: Disability Confident Employer.


We've joined specialist organisations to support us on our journey to become a more inclusive employer: