Cycle hire contracts

Santander Cycles

Santander is sponsoring our cycle hire scheme for seven years from 2015.

London Cycle Hire Scheme Agreement

The London Cycle Hire Scheme Agreement is the contract between Transport Trading Ltd and Serco Ltd to provide the London Cycle Hire Scheme services from July 2010.

The following contractual documents have had part, or all, of their content modified for reasons of commercial interest or commercial confidentiality.

Terms and conditions

London Cycle Hire Scheme Agreement - Redacted Version (PDF 1.3MB)

Schedules 1 to 10

Schedule 1 - Definitions - Redacted Version (PDF 664KB)
Schedule 2 - Statement of Requirements - Common Lot 1 - Redacted Version (PDF 222KB)
Schedule 2 - Statement of Requirements - Common Lot 2 - Redacted Version (PDF 246KB)
Schedule 2 - Statement of Requirements - On-street Lot 1 - Redacted Version (PDF 203KB)
Schedule 2 - Statement of Requirements - On-street Lot 2 - Redacted Version (PDF 155KB)
Schedule 2 - Statement of Requirements - Service Systems Lot 1 - Redacted Version (PDF 341KB)
Schedule 2 - Statement of Requirements - Service Systems Lot 2 - Redacted Version (PDF 155KB)
Schedule 3 - Milestones and Deliverables - Redacted Version (PDF 465KB)
Schedule 4 - Testing Regime - Redacted Version (PDF 169KB)
Schedule 5 - Service Level Agreement - Redacted Version (PDF 272KB)
Schedule 6 - Termination Compensation - Redacted Version (PDF 44KB)
Schedule 7 - Charging - Redacted Version (PDF 336KB)
Schedule 8 - Not Used - Redacted Version (PDF 46KB)
Schedule 9 - Change Control Request Procedure - Redacted Version (PDF 277KB)
Schedule 10 - Contract Management and Reporting - Redacted Version (PDF 152KB)

Schedules 11 to 20

Schedule 11 - Key Personnel - Redacted Version (PDF 124KB)
Schedule 12 - Asset Management - Redacted Version (PDF 86KB)
Schedule 13 - Service Provider Confidential Information - Redacted Version (PDF 54KB)
Schedule 14 - Security Policy - Redacted Version (PDF 93KB)
Schedule 15 - Information Compliance - Redacted Version (PDF 99KB)
Schedule 16 - Exit Plan - Redacted Version (PDF 168KB)
Schedule 17 - Agreed Form of Guarantee - Redacted Version (PDF 73KB)
Schedule 18 - Premises - Redacted Version (PDF 59KB)
Schedule 19 - Specific Labour Needs and Training - Redacted Version (PDF 142KB)
Schedule 20 - Management Services - Redacted Version (PDF 58KB)

Schedules 21 to 30

Schedule 21 - CEDR Model Determination Agreement - Redacted Version (PDF 87KB)
Schedule 22 - Collateral Deed - Redacted Version (PDF 141KB)
Schedule 23 - Gainsharing - Redacted Version (PDF 43KB)
Schedule 24 - Equality and Diversity - Redacted Version (PDF 111KB)
Schedule 25 - Business Continuity - Redacted Version (PDF 161KB)
Schedule 26 - Key Sub-Contractors - Redacted Version (PDF 46KB)
Schedule 27 - Deed of Novation - Redacted Version (PDF 108KB)
Schedule 28 - Service Provider Solution - Redacted Version (PDF 46KB)
Schedule 29 - Escrow Software - Redacted Version (PDF 81KB)
Schedule 30 - Open Book - Redacted Version (PDF 156KB)

Schedules 31 to 41

Schedule 31 - Not Used - Redacted Version (PDF 59KB)
Schedule 32 - Revenue Collection and Payment - Redacted Version (PDF 138KB)
Schedule 33 - Additional Services - Redacted Version (PDF 65KB)
Schedule 34 - TfL Group Policies - Redacted Version (PDF 70KB)
Schedule 35 - Not Used - Redacted Version (PDF 46KB)
Schedule 36 - Value for Money Process Review - Redacted Version (PDF 29KB)
Schedule 37 - Docking Station Implementation and Traffic Management - Redacted Version (PDF 761KB)
Schedule 38 - 2012 Games - Redacted Version (PDF 116KB)
Schedule 39 - Service Provider Personnel - Redacted Version (PDF 112KB)
Schedule 40 - Not Used - Redacted Version (PDF 45KB)
Schedule 41 - Intellectual Property Rights - Redacted Version (PDF 59KB)

Appendices

Schedule 2 - Annex 1 - Compliance Matrix - Redacted Version (PDF 74KB)
Appendix 1 - Information Compliance Processes - Redacted Version (PDF 112KB)
Appendix 2 - Data Retention - Redacted Version (PDF 223KB)
Appendix 3 - Customer and Subscription Data - Redacted Version (PDF 114KB)
Appendix 4 - Returns Policy - Redacted Version (PDF 452KB)
Appendix 5 - Transactional Volumes - Redacted Version (PDF 57KB)
Appendix 6 - General Arrangement of the Terminal - Redacted Version (PDF 942KB)
Appendix 7 - Indicative Docking Station Layout - Redacted Version (PDF 452KB)
Appendix 8 - Not Used - Redacted Version (PDF 560KB)
Appendix 9 - New Media Web Guidelines for Suppliers - Redacted Version (PDF 50KB)
Appendix 10 - Payment Card Industry Security Data Standard - Redacted Version (PDF 560KB)
Appendix 11 - UMS Testing Procedure - Redacted Version (PDF 112KB)

Developer guidance for Santander Cycles

Barclays Cycle Hire & Superhighways

This contract has expired. See Santander Cycles above.

Email us at foi@tfl.gov.uk for accessible versions of these documents.

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