We reinvest all our income to run and improve your network so you can expect to see more improvements to services and stations in the future.

Improving services

Frequency increase for Watford Junction to Euston services

From Sunday 17 November, there is a more frequent service running on the Watford Junction to Euston line. There will be four trains per hour, running approximately every 15 minutes, throughout the day. This is an increase on the four train per hour service which has already been operating during the morning and evening peak since September 2019.

The more regular service is due to the introduction of new electric trains which offer increased capacity and frequency. You'll also find free Wi-Fi on board, live information screens, walk-through carriages, more wheelchair spaces and USB charging points. These trains will operate alongside the existing trains.

For train times, see our timetables page.

New trains for Gospel Oak to Barking services

State-of-the-art electric trains are now running on the Gospel Oak to Barking route. The new four-car trains have walk through carriages, air-conditioning, USB charging points, free Wi-Fi, live information screens and more wheelchair spaces.

They can carry almost 700 people - double the number on the old two-car trains that had been operating on the route.

Electric train at Walthamstow Queens Road station A new electric train at Walthamstow Queen's Road station

New trains for Liverpool Street services

Brand new London Overground trains will be introduced on services to Chingford, Cheshunt and Enfield Town (as well as Romford to Upminster). The new trains will feature walk-through carriages, air-conditioning, live network information and improved accessibility.

We expect the trains to be in service by winter 2019/20. Until then we are investing over £2 million to pay for modifications to existing trains inherited from Abellio to ensure they meet our expected standards.

Improving stations

As well as London Overground improvements across the whole network, we are also improving your local stations and the service you receive.

Over half of London Overground stations now have step-free access from street to platform. A further five stations are proposed to be made step-free by 2024 as part of the Department for Transport's Access for All scheme.

Wi-Fi is available at 79 stations and we've improved ticket halls and ticket gates, installed lifts, widened entrances, improved shelters and increased cycle parking. We are also making continuous improvements to enhance accessibility, reliability and service. Our stations are staffed from first train to last and our staff are equipped with devices to keep them up to date with the latest travel information.

Video-linked ticket machine trial

As part of our plan to invest in new technology to improve stations and make it even easier for customers to get help when they need it, we're running a 12-week trial of video-linked ticket machines at four stations (Camden Road, Crystal Palace, Bruce Grove and Woodgrange Park) from 7 October 2019.

The video function will link back to a customer service operator who will guide customers through ticket purchasing and provide any other assistance as required. We'll monitor the trial closely to learn how to improve this service for our customers.

West Hampstead

The new station entrance on West End Lane is open. It has more ticket gates, two wide aisle gates and a bigger station concourse. Two lifts have also been installed providing step-free access from street to platform. 

Improvement works at the station are due to be completed by late 2019. These works will provide wider platforms and a water dispenser where you can fill up your water bottle.

The station has received £3m in funding from the Department for Transport's Access for All fund and £900k from the adjacent Ballymore housing development. The remainder is being invested by TfL.

The new station is designed to accommodate future growth in passenger numbers, with more gates and a much larger passenger circulation area. While we are building the new station, the existing station will remain open.

This is one of the largest Access for All scheme on the London Overground network and is a key interchange for north west London, given the proximity to West Hampstead's Thameslink and London Underground stations.

White Hart Lane

We are working closely with Haringey Council as they regenerate the North Tottenham area. As part of these plans we have transformed White Hart Lane station to make it bigger, brighter and more accessible. There is:

  • A new station entrance, ticket hall, station facilities and station forecourt
  • A new pedestrian entrance from Penshurst Road
  • Improved access from street level to platforms, including new lift access and new platform canopies
  • Improvements to the area around the station including new cycle parking and station forecourt, improved CCTV and signage
White Hart Lane station entrance White Hart Lane station entrance

Whitechapel

In preparation for the introduction of the Elizabeth line, we are working closely with Crossrail Ltd on the rebuilding of Whitechapel station. This will provide a step-free interchange between London Overground and the new service.

Barking Riverside

Barking Riverside is the largest housing development in east London, with planning permission for up to 10,800 new homes, as well as healthcare, shopping, community and leisure facilities.

We are building a 4km extension (1.5km of new track) of the London Overground Gospel Oak to Barking route into the Barking Riverside development in the London Borough of Barking and Dagenham. This will be supported by a new station at the heart of the development.

The extension, due to open in 2021, will provide an essential rail link to support the development of Barking Riverside, serving both new and existing residents. It will facilitate an interchange at Barking with the existing Fenchurch Street line and the District and Hammersmith & City lines, improving transport infrastructure to the area.

See the Barking Riverside extension page for more information.