Station Wi-Fi
Wi-Fi at Tube stations
We've partnered with Virgin Media to bring Wi-Fi to more than 97% of the London Underground network as well as Victoria Coach Station.
You can use the Wi-Fi service to go online anywhere in those Tube stations - in ticket halls and walkways, and on platforms.
If you're a Virgin Media, EE, O2 or Three customer you can use the Wi-Fi service for free as part of your plan.
Getting started with Wi-Fi
Everyone can access the Virgin Media portal which includes our latest travel information. It's quick and easy to get started.
Choose your provider from the list below and follow their instructions:
The Wi-Fi Pass product (both daily and monthly) is no longer available on the Virgin Media Wi-Fi service.
Using the Wi-Fi service
EE, O2 and Three customers can connect in their device settings to their own networks: EE WiFi-Auto (for EE), WiFi Extra (for O2) and Three_WIFI (for Three).
Virgin Mobile customers should activate Virgin Media WiFi. Your devices will automatically pick up the Wi-Fi signal when you're in a Wi-Fi enabled Tube station. There's no signal in tunnels, but your phone will connect to the signal at the next Wi-Fi enabled platform so you can pick up where you left off.
Stations with Virgin Media WiFi
Virgin Media WiFi is currently available at all Tube stations and Victoria Coach Station apart from:
- Heathrow T5, Kensington Olympia and Willesden Junction Tube stations
Hints and tips
- Your phone remembers the Wi-Fi network you connect to most frequently. Open Wi-Fi in your device settings and connect to Wi-Fi in the Tube station ticket hall or platform to connect quickly
- It typically takes five seconds to connect to the Virgin Media WiFi service at a Tube station (this delay is due to a security feature). If you are trying to connect at a peak time in a busy station (when hundreds of other people are also trying to connect), it may take slightly longer
- If you are not able to connect to the Wi-Fi network before you get on a Tube train, don't try to connect on the train as you travel from station to station. To save battery life, some devices extend the time that they search for Wi-Fi hotspots. It's better to wait and connect when you get off the train
- You may need to register for your service before trying to connect - once registered, you'll be able to connect to the Wi-Fi service seamlessly
- Contact your mobile network operator with any questions about connecting
Wi-Fi networks available
For Virgin Media, O2, Three or EE customers, authentication is seamless via your SIM card. Once you've registered and you open Wi-Fi in your device settings at a Tube station, you'll see these Wi-Fi networks:
| Wi-Fi network name (SSID) | Who can connect? |
|---|---|
| Virgin Media WiFi | Virgin Media, Three, O2 and any customers with a Virgin Media WiFi Pass |
| EE WiFi-Auto | EE, BT Mobile and BT One Phone customers |
| Wifi Extra | O2 customers only |
| Three_WIFI | Three customers only |
| Virgin Media | Virgin Media customers only |
Frequently Asked Questions
Got a question or having trouble connecting to Virgin Media WiFi? Here's a list of common questions.
More information from your provider
Need more help or got a question for your provider? You can contact them as follows:
- BT Customers: phone 150 or 0800 800 150
- Virgin Media and WiFi Pass customers: virginmedia.com/help/contact-us
- EE customers: Phone EE on 150 or if you are a corporate customer phone 158
- O2 customers: o2.co.uk/underground/faq
- Three customers: www.three.co.uk/Support/Free_WiFi_On_London_Underground
Wi-Fi at London Overground stations
Our partner The Cloud provides Wi-Fi to more than 79 London Overground stations.
Wi-Fi access is available in most ticket halls, corridors and platforms.