Report a crime or incident


In an emergency:

  • Call the police on 999
  • Speak to the nearest member of staff
  • Use the passenger alarm

Reporting a crime

To report a crime on the transport network:

Terrorism or suspicious activity

To report possible terrorist activity:

  • Call the confidential hotline on 0800 789 321
  • Report online to the Met Police
  • Give information anonymously via CrimeStoppers

Hate crime

A hate crime is defined by the British Transport Police as when someone commits a crime against you because of your:

  • race
  • religion
  • sexual orientation
  • gender identity
  • disability

We understand that you might not feel comfortable talking to the police about what happened - there are other ways you can report it.

You don't have to be the victim of hate crime to report it. You can report anything you've seen happening to someone else, or report it on their behalf if they don't want to.

Find out how to report a hate crime.

Fraud and corruption

Transport for London has a zero-tolerance approach to fraud and corruption. If you know about or suspect fraud or corruption against TfL, report it in confidence to our Counter-fraud and Corruption team.

Contact us

Let us know about safety and security issues online using our online reporting forms:

For more help and ways to contact us:

CCTV evidence

It's important that you report a crime or incident on the transport system as soon as possible. Images captured by CCTV are only kept for a limited time period. Find out more about how long we keep personal data.

Contact us about safety issues

We're open 24 hours a day, 7 days a week.


 Charges apply 0343 222 1234


0800 112 3456


Use our Enquiries and complaints forms to report a safety incident online.

Or send a letter to:

TfL Customer Services
9th Floor
5 Endeavour Square
E20 1JN