This is the formal notification sent when our records show that a vehicle was photographed in the Congestion Charge zone, we have no record of payment, and it is neither exempt nor registered for a 100% discount.
You must not ignore the PCN even if you have paid the charge, are exempt or registered for a 100% discount. If you fail to either pay or make a representation to challenge the PCN before the end of the period of 28 days beginning with the date of service of the PCN, the next notice you receive will increase the full charge by 50%.
You can now:
Pay PCN within the 14-day period
When issued, the PCN states the full penalty charge due and the discounted sum available for prompt payment if paid before the end of the 14-day period beginning with the date of service of the PCN. The discounted sum is 50% of the full penalty.
If you are going to pay, do not delay. If you do delay, or are late in making payment then the amount due will increase.
Pay PCN within the 28-day period
When issued, the PCN states both the full penalty charge due and the discounted amount as well as when the discounted amount should be paid. This discount is available for prompt payment if paid before the end of the 14-day period beginning with the date of service of the PCN.
If you are going to pay, do not delay. If you delay or are late in making payment then the full amount will be due and this must be paid within the 28-day period stated on the PCN. If you do not make payment, the amount due may increase.
Challenge the PCN
The registered keeper of a vehicle can challenge the PCN by making a representation.
We may issue a Charge Certificate after 28 days if a PCN has not been either cancelled, paid in full, or has not been paid following a rejected representation or a refused appeal.
The Charge Certificate increases the amount owed by 50% of the original amount. If you have forgotten to pay or make a representation then you have lost your right to pay at the original amount or to make a representation.
We do not have to consider any representations once a Charge Certificate has been issued. If, however, you did not receive the initial PCN, or a response to your representation or appeal, please read the details under Statutory Declarations.