If you need to contact us about any other TfL service, please go to the Help & contacts section.

Make an enquiry

You can contact us online with questions about Congestion Charging. If you have received a Penalty Charge Notice (PCN) please see details on Challenging a PCN below.

Provide as much detailed information as possible to help us provide a prompt response. You'll be able to upload documents to support your enquiry.

Or you can contact us by phone:

UK: 0343 222 2222 (TfL call charges)
International: +44 (0)343 222 2222
Textphone: 020 7649 9123 (if you have impaired hearing)

Lines are open:

Monday to Friday: 08:00-20:00
Closed on weekends and bank holidays

You can also view our complaints procedure.

Fleet Auto Pay

UK: 020 7649 9860 (TfL call charges)
International: +44 (0)20 7649 9860
Textphone: 020 7649 9123 (if you have impaired hearing)

Lines are open:

Monday to Friday: 08:00-18:00
Closed on weekends and bank holidays

Challenging a PCN

Do not use the complaints procedure to challenge the validity of a penalty charge after you receive a PCN. Disputes over penalty charges have their own statutory representations and appeals procedure.

Find out how to challenge a PCN.

If you need to speak to us about a PCN:

Phone: 0343 222 3333 (TfL call charges)

Lines are open:

Monday to Friday: 08:00-20:00
Closed on weekends and bank holidays