Contact Congestion Charge
If you need to contact us about any other TfL service, please go to the Help & contacts section.
Online form: ask a question
You can contact us online with questions about Congestion Charging. If you have received a Penalty Charge Notice (PCN) please see details on Challenging a PCN below.
Provide as much detailed information as possible to help us provide a prompt response. You'll be able to upload documents to support your enquiry.
Phone
You can also contact us by phone:
UK: 0343 222 2222 (call charges may apply)
International: +44 (0)343 222 2222
Textphone: 020 7649 9123 (if you have impaired hearing)
Lines are open Monday to Friday: 08:00-20:00
You can use our automated service to pay charges or hear key information outside of these hours.
You can also view our complaints procedure.
Fleet Auto Pay
UK: 0343 222 2222 (call charges may apply)
International: +44 (0)343 222 2222
Textphone: 020 7649 9123 (if you have impaired hearing)
Lines are open Monday to Friday: 08:00-20:00
Challenging a PCN
Do not use the complaints procedure to challenge the validity of a penalty charge after you receive a PCN. Disputes over penalty charges have their own statutory representations and appeals procedure.
Find out how to challenge a PCN.
If you need to speak to us about a PCN:
Phone: 0343 222 3333 (call charges may apply)
Lines are open Monday to Friday: 08:00-20:00
