You must follow it or you risk losing your concession or your Zip Oyster photocard.

The Young Person's Behaviour Code helps you travel safely and be respectful of travellers, staff and property. Expected behaviours include, but are not limited to:

Act in a considerate and responsible manner

  • Act safely
  • Cooperate with our staff and treat them and other passengers with respect
  • Use language that does not cause offence to others
  • Ensure you are the only person that can hear your music
  • Ensure you pick up all your litter
  • Keep your feet off the seats
  • Give up your seat for others

Look after your Oyster photocard

  • Ensure it's not used by another person
  • Ensure your photo is clearly recognisable and the card is in good condition
  • If your Oyster photocard is lost, stolen or damaged, report it to us immediately, even if you do not plan to get a replacement straight away

Use your Oyster photocard correctly

  • Always touch in on the yellow reader on buses and trams
  • Always touch in at the start of your journey and touch out at the end on the Tube, DLR, London Overground, Elizabeth line and National Rail services. Find out more about touching in and out
  • Pay the right fare if you do not have your valid photocard with you, or it is damaged
  • Pay any penalty fare that has been issued to you

You must not:

  • Smoke, take drugs or drink alcohol on our vehicles and/or premises
  • Behave in a way that we consider to be antisocial
  • Commit any crime that affects our services, passengers, staff or property
  • Breach the Conditions of Carriage Public Service Vehicles Regulations (1990) or any TfL Byelaw

If you don't follow the code

If you fail to follow the Young Person's Behaviour Code, commit a crime on London's public transport network or premises or if we believe that you have behaved in an antisocial way, then:

For full details of the policy, see our Zip Enforcement and Appeals Policy below.

Zip policy

Earn your travel back

If your Zip Oyster photocard was withdrawn for breaching the Young Person's Behaviour Code, you can earn it back by volunteering in your local community.

We'll let your parent or guardian know that your concession has been withdrawn and give them details about how you can earn your travel back.

You can't take part if:

  • You had your concession withdrawn because of criminal behaviour
  • You've taken part in the Earn Your Travel Back scheme before for a previous withdrawal

If you have any questions, contact

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