Our Young Person's Behaviour Code exists to ensure you travel safely and show respect for others.
You must follow it or you risk losing your concession or your Zip Oyster photocard.
The Young Person's Behaviour Code helps you travel safely and be respectful of travellers, staff and property. Expected behaviours include, but are not limited to:
Act in a considerate and responsible manner
- Act safely
- Cooperate with our staff and treat them and other passengers with respect
- Use language that does not cause offence to others
- Ensure you are the only person that can hear your music
- Ensure you pick up all your litter
- Keep your feet off the seats
- Give up your seat for others
Look after your Oyster photocard
- Ensure it's not used by another person
- Ensure your photo is clearly recognisable and the card is in good condition
- If it is lost, stolen or damaged, report it to TfL immediately, even if you do not plan to get a replacement straight away
Use your Oyster photocard correctly
- Always touch in on the yellow reader on buses and trams
- Always touch in at the start of your journey and touch out at the end on the Tube, DLR, London Overground, TfL Rail and National Rail services
- Pay the right fare if you do not have your valid photocard with you, or it is damaged
- Pay any penalty fare that has been issued to you
You must not:
- Smoke, take drugs or drink alcohol on our vehicles and/or premises
- Behave in a way that we consider to be antisocial
- Commit any crime that affects our services, passengers, staff or property
- Breach the Conditions of Carriage Public Service Vehicles Regulations (1990) or any TfL Byelaw
If you don't follow the code
If you fail to follow the Young Person's Behaviour Code, commit a crime on London's public transport network or premises or if we believe that you have behaved in an antisocial way, then:
Earn your travel back
If your Zip Oyster photocard was withdrawn for breaching the Young Person's Behaviour Code, you can earn it back by volunteering in your local community.
We'll let your parent or guardian know that your concession has been withdrawn and give them details about how you can earn your travel back.
You can't take part if:
- You had your concession withdrawn because of criminal behaviour
- You've taken part in the Earn Your Travel Back scheme before for a previous withdrawal
If you have any questions, contact firstname.lastname@example.org.