Reporting hate crime

Why report hate crime

We understand that if you experience a hate crime, you might want to forget about it and move on.

The police are trained to deal with these sorts of incidents. You will always be taken seriously and treated with respect and dignity.

Your reports could lead to the arrest, prosecution, conviction and sentencing of the people involved.

All reports help us build a picture of hate crime to inform how police are deployed and how we can support you.

What to report

A hate crime is when someone commits a crime against you because of your:

  • Race
  • Religion
  • Sexual orientation
  • Gender identity
  • Disability

Hate crime does not need to involve physical violence - it also includes offensive language.

You can report any crime if you are directly affected or witness it on the network. We take all reports seriously and investigate them.

Reporting an offence - what to do

If you experience or witness a hate crime, you can report it to the following people:

  • At any time - speak to a member of TfL staff
  • For incidents on streets or buses, call the Metropolitan Police on 101
  • For incidents on Tube or rail services, text the British Transport Police on 61016 or call 0800 405040 - this number is monitored 24/7. You can do this using the Wi-Fi at many Tube and London Overground stations
  • In an emergency, always call 999

Incidents on buses

London bus drivers work in sealed cabs for their safety. To report a crime, approach the cab directly so the driver can hear you clearly.

Bus drivers can call our control centre to alert the police if a crime is taking place or is reported to them.

Other ways to report hate crime

We understand that you might not feel comfortable talking to the police about what happened. There are other ways to report it. Reports can be anonymous.

You can report hate crime to these organisations, which support affected communities:

The True Vision website enables you to report any hate crime. You can do this anonymously. The information will be passed to the police to investigate.

The Community Alliance To Combat Hate (CATCH) provides support to anyone who has experienced a hate crime. CATCH offers confidential specialist advice, support and advocacy to people targeted with violence, abuse or harassment because of their race, religion, disability, sexuality or gender identity. CATCH is  partnered with seven community organisations.

Giving a statement

We are committed to investigating incidents and we may ask you to give a statement to help us do this.

You don't have to go to a police station. We can visit you where you feel most comfortable. It could be at home, school or work. We can discuss beforehand if the officer who takes the statement wears uniform or plain clothes.

Follow up meetings

If we find and charge the offender, you may need to make further statements and come to the police station for an identification process. We will support you throughout this process.

If the offender is caught

The police or the Crown Prosecution Service will decide if the person should be charged with an offence or offences. If they are, they will have to appear at court and plead guilty or not guilty.

Going to court

If they plead not guilty, the case will go to trial and you may have to give evidence against them. The police will support you through the process.

Read theCrown Prosecution Service's guidance on giving evidence

Changing your mind

It's fine to change your mind. We would encourage you to make a report but we can still use the information you have given us to help us tackle hate crime.

If you change your mind after making a statement, there is a risk the court proceedings could be affected. They could be stopped altogether, continue without your evidence, or you might be required to give evidence in court.

We stand together against hate

Hate crime should never be accepted. TfL works with the Metropolitan Police Service, British Transport Police and City of London Police to help keep our network safe for all. Together, we investigate hate crimes on the public transport network, holding offenders to account and reassuring passengers that hate crime in any form is not tolerated.

Further information

How London's transport policing works.

Details of  the Metropolitan Police's Safer Transport Teams.

Find out more about how we're keeping people safe.