Charge amendments

You can ask to change the start date of a charge, the vehicle, or both the start date and vehicle.

  • Amendments cannot be made for any dates in the past
  • You can only change the start date of a charge if it starts today or on a future date

You will need the:

  • Number plate (Vehicle Registration Mark)
  • Receipt number and the charge start date of the charge you want to apply to amend

There is a £2.50 charge for all amendments.

Refunds

You can request a refund on monthly or annual charges either for the full amount or for any unused days in the future. You can only request a refund on a weekly charge on or before the charge start date.

We don't refund daily charges or charges for dates in the past.

To request a refund you will need the:

  • Number plate (Vehicle Registration Mark)
  • Receipt number and charge start date for the charge you want refunded

There is a £10 administration charge to process a refund whatever the amount.

Rather than request a low value refund, it may be better to amend the charge to another vehicle or date. We don't offer refunds on future daily charges but it is possible to amend them.

NHS reimbursements

NHS patients

If you are clinically assessed as too ill to travel to an appointment on public transport, you may be eligible to claim back any Congestion Charges and/or Ultra Low Emission Zone (ULEZ) charges from your treating hospital. Your hospital will tell you if you are eligible.

Coronavirus update

The Mayor has temporarily extended the reimbursement schemes to also cover journeys made by patients being treated at an NHS hospital and at high or moderate risk from coronavirus.

 

If you are clinically assessed as being at high or moderate risk from coronavirus or too ill to travel to an appointment on public transport, you may be eligible to claim back any Congestion Charges and/or Ultra Low Emission Zone (ULEZ) charges from your treating hospital. Your hospital will tell you if you are eligible.

NHS staff/Fire fighters

There are no staff refunds for ULEZ charges.