Before you start

It costs £2.50 to amend a charge and £10 to refund one. (There is no cost to refund a LEZ charge.)

You'll need:

  • Your receipt number
  • The start date of the charge
  • The number plate (Vehicle Registration Mark) of the vehicle you have paid for

You will also need a credit or debit card to pay for any amendments.

Single day charges can't be refunded, apart from LEZ charges.

  • Amendments can start from today's date
  • Refunds are only available for dates in the future - you can't apply for a refund for today or dates in the past

If you paid a charge when signed into your account, you must also sign in to amend or refund it.