You can amend charges for today and future dates. We can only give refunds for future dates.

Single day charges can't be refunded, apart from LEZ charges.

Residents of the Congestion Charge zone need to sign in to their account to change their discounted Congestion Charge vehicle.

Before you start

It costs £2.50 to amend and £10 to refund a Congestion Charge or ULEZ charge. There is no cost to refund a LEZ charge.

You'll need:

  • Your receipt number
  • The start date of the charge
  • The number plate (Vehicle Registration Mark) of the vehicle you have paid for
  • A debit or credit card to pay