How it works
Use the Santander Cycles app to hire bikes when you can - you can go straight to a bike and avoid any docking station queues. Also, you won't have to touch the terminal.
Step 1 - Hire
- If you can't use the app to hire, go to the nearest docking station terminal with your debit or credit card (accepts contactless) and touch the screen to begin. You cannot use contactless devices such as phones or watches
- Choose 'Hire a cycle', follow the on-screen instructions and take the printed release code
- You can hire up to four bikes at the same time (you'll need a separate release code for each one)
- If you have a membership key with an active account, you can use this at any docking station to hire a bike
- You cannot hire an e-bike at the terminal - you need to be a Santander Cycles member to use e-bikes
Tip: Santander Cycles are for short trips. Find out what you pay to hire.
Tip: Each cycle release code is valid for 10 minutes and only at that docking station. Bikes are valuable so don't let anyone see your code before you use it.
Step 2 - Ride
- Take a moment to read our tips for safer cycling at the terminal
- Choose your bike and check the tyres, brakes and bell
- Type your release code into the docking point's keypad and pull the bike out when the green light appears
- Adjust the saddle height and you're good to go!
Tip: The bikes have lights that come on automatically when you start pedalling.
Step 3 - Return
- Push the bike firmly into any empty docking point
- Wait for the green light - this will show that the bike is securely docked (otherwise we'll keeping charging you for your journey). If you don't get a green light, call the Contact Centre on 0343 222 6666 (charges may apply)
- If the docking station is full, choose 'No docking point free' at the terminal and follow the on-screen directions to get an extra 15 minutes included
- To find a nearby space if the docking station is full, choose 'Status of nearest docking station' at the terminal
- Remember, if you're not using the bike, dock it back!
Tip: If the bike is unsafe to ride, please let us know it needs repairing by pressing the 'Fault' button on the docking point within 10 seconds of docking it. Turn the saddle backwards to show others that it needs to be repaired.
A simple way to hire a Santander Cycle is with a membership key:
- Buy a single ride, monthly or annual membership online
- If you already have a key. go to the preferences section of your account and register the key online.
If you need help you can call us on 0343 222 6666 (TfL call charges)
How to use your key
- Put the key into the docking point next to any available bike (make sure there is no red light). Wait for the green light and then remove your bike
- At the end of your journey, simply return the bike to any available docking station. Don't forget to wait for the green light to ensure that the bike has been correctly returned
All touchpoints on our docking stations and Santander Cycles are cleaned regularly with anti-viral solution. This includes the terminal screens, pin pads, handlebars, brakes, seat and basket. Remember to always wash your hands before and after travelling.
Extra staff to help
We're making it easier for people to hire and park bikes at key central London docking stations. Staff will be on hand to move and stack bikes to create room for more docks, meaning more customers will be guaranteed a bike to hire or a spot to park at these popular commuting hubs.
Staff will be wearing personal protective equipment and encouraging social distancing around the docks.