How it works

Step 1 - Hire

  • Go to the nearest docking station terminal with your debit or credit card and touch the screen to begin
  • Select 'Hire a cycle', follow the on-screen instructions and take the printed release code
  • You can hire up to four bikes at the same time (you'll need a separate release code for each bike)

Tip: Santander Cycles is for short trips so, once you have paid the £2 bike access fee for the day, the first 30 minutes of each journey is free. Longer journeys cost £2 for each extra 30 minutes.

Tip: Each bike release code is valid for 10 minutes and only at that docking station. Bikes are valuable so don't let anyone see your code before you use it.

Find out what you pay to hire a bike.

Step 2 - Ride

  • Take a moment to read our tips for safer cycling at the terminal
  • Choose your bike and check the tyres, brakes and bell
  • Type your five-digit release code into the docking point's silent keypad and pull the bike out when the green light appears
  • Adjust the saddle height and you're good to go!

Tip: The bikes have lights that come on automatically when you start pedalling.

Step 3 - Return

  • Push the bike firmly into any empty docking point
  • You must wait for the green light, which will show that the bike is securely docked (otherwise we will continue to charge you for your journey). If you don't get a green light, call the Contact Centre immediately on 0343 222 6666 (TfL call charges)
  • If the docking station is full, select 'No docking point free' at the terminal and follow the on-screen directions to get an extra 15 minutes free
  • To find a nearby space if the docking station is full, select 'Status of nearest docking station' at the terminal.
  • Remember, if you're not using the bike, dock it back!

Tip: If the bike is unsafe to ride, please let us know it needs repairing by pressing the 'Fault' button on the docking point within 10 seconds of docking it. Turn the saddle backwards to show others that it needs repairing.

Tip: You will need to wait five minutes before hiring another bike.


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