In order to help us identify and locate your personal data, when submitting a request please be as specific as possible when describing both the information you believe may exist and its possible sources.

Data protection legislation allows us to ask you for further clarification where appropriate; and we will normally be unable to begin processing your request until that clarification has been provided.

TfL, its subsidiaries and service providers will use the personal information you provide to enable us to reply to your request and any subsequent internal review, complaint or appeal about its handling in accordance with data protection legislation our information access policy, and our privacy and data protection handling procedure.

On some occasions, we may need to share your information with associated organisations, including the Information Commissioner's Office, the Information Rights Tribunal, and other legal representatives for these purposes. We will retain a record of your request for up to two years after it, or any review or appeal, is complete - for the purposes of managing any subsequent correspondence and establishing and defending legal rights.

Please select the relevant option from the list below.

Oyster or contactless journey history

If you are a registered Oyster or contactless payment card customer, you can access your journey/payment history and other personal information by signing into your online account.

Alternatively, to request access to your personal information, please write to:

First Contact Centre
Transport for London
14 Pier Walk
North Greenwich
London
SE10 0ES

Taxi and Private Hire licensing

You can submit a Subject Access request for your personal information held by Transport for London in connection with taxi and private hire licensing, using the form below.

However if you need a copy of a specific document, we may be able to provide this for free upon receipt of a written request, so we normally recommend that you email us first at: tph.enquiries@tfl.gov.uk, or write to:

TPH Licensing Support
Transport for London
1st Floor
230 Blackfriars Road
London
SE1 8NW

Congestion Charge and Low Emission Zones

If you are a registered Congestion Charge or LEZ customer, you can see your journey and payment history and other information by signing into your online account. If you receive a Penalty Charge Notice (PCN), there will be two images of the vehicle on the PCN itself.

For access to other associated personal information held by TfL, please complete the Subject Access request form below.

Traffic enforcement and monitoring cameras

Please note that Transport for London (TfL) are only responsible for a limited number of cameras deployed across the TfL Road Network, which is made up of London's main trunk roads. See which roads TfL manages on our map.

Other on-street cameras in London are managed directly by other public authorities.

TfL's traffic monitoring cameras are not used to record images and our enforcement cameras are normally only used to record contraventions of traffic regulations as they are happening.

If you would like to request access to images of you or your vehicle that may have been captured by TfL's traffic enforcement and monitoring cameras please use the form below:

London Underground CCTV cameras

Please note that images from London Underground's CCTV cameras are normally only retained for 14 days, however if you would like to request access to images of you that may have been captured by London Underground's CCTV cameras please use the form below:

Santander Cycles

If you are a registered Santander Cycles customer, you can access your journey/payment history and other personal information by signing into your online account.

Alternatively, to request access to your personal information, please write to:

First Contact Centre
Transport for London
14 Pier Walk
North Greenwich
London
SE10 0ES

TfL's Customer Contact Centre

To obtain copies of correspondence or recordings of telephone calls you have made to our Customer Contact Centre regarding:

  • Oyster
  • London Underground
  • Docklands Light Railway
  • TfL Rail
  • London Overground
  • London's bus services
  • Street management
  • Emirates Air Line
  • Lost property
  • Travel information
  • Journey planning enquiries
  • Visitor Centres

please write to:

First Contact Centre
Transport for London
14 Pier Walk
London
SE10 0ES

TfL job applications and staff records

If you are a current/former employee of Transport for London (TfL) or one of its operating subsidiaries (including London Underground Limited, Victoria Coach Station Limited, Tube Lines Limited, etc), or you have previously applied for a job with one of those entities, please use the form below to request access to any associated personal information.

TfL Pension Fund

If you are a current or former member of the Transport for London (TfL) Pension Fund, please use the form below to request access to any associated personal information.

Dial-a-Ride

If you are a current or former member of Dial-a-Ride and would like access to your personal information, such as copies of correspondence, or telephone calls you have made, then please complete the form below.

Bus station CCTV

Please note that CCTV images captured on TfL's bus stations are normally only retained for 30 days. If you would like to request access to images that may have been captured by TfL bus station CCTV cameras please complete this form.

London Transport Museum

If you are a customer of the museum and would like to request access to personal information that the museum may hold about you please complete this form.