Chief Officers

Andy Byford, TfL Commissioner

Andy Byford


Andy Byford is a transport professional whose thirty-year career has spanned three continents.

Andy joined London Underground in 1989 as a uniformed Station Foreman before working his way up to General Manager of the Bakerloo, Central and Victoria lines.

After a spell as Operations and Safety Director of two mainline train operating companies, Andy's career took him to Sydney as Chief Operating Officer of Australia's largest railway network, then on to Canada where he headed up the Toronto Transit Commission. Most recently, Andy served as President of New York City Transit, the busiest and largest transit system in North America.

Andy returned to Transport for London on 29 June 2020 as Commissioner. He grew up in Plymouth and is a graduate of the University of Leicester.

matt brown, tfl communications officer

Matt Brown

Director of Communications & Corporate Affairs

Matt Brown runs TfL's media and government relations, stakeholder engagement and corporate communications. He supports the work of the Executive Team as advisor to the Commissioner.

Matt previously worked for the Mayor of London's Press Office, the children's charity Barnardo's and the online political think tank openDemocracy.

He is a Fellow of the Public Relations and Communications Association and in 2020 was awarded the Mark Mellor Award for Outstanding Contribution to the PR Industry.

Howard Carter

Howard Carter

General Counsel

Howard joined us in September 2006 having been head of legal and procurement at the Greater London Authority since 2001.

He was previously director of legal and secretariat at English Heritage and has worked in local government.

He is a barrister with wide experience of managing legal, secretariat and corporate governance functions.

His responsibilities include legal, corporate governance, information governance, risk management and assurance, licensing and regulation of London's taxi and private hire industry, operational delivery of our road user charging schemes and Board secretariat.

patrick doig

Patrick Doig

Interim Chief Finance Officer

Patrick is covering the Chief Finance Officer (CFO) role while we complete a full internal and external recruitment process to fill the CFO role permanently.

Patrick is currently Group Finance Director and Statutory CFO at TfL, a role he has occupied since May 2022. He started his career at TfL as a Financial Analyst in 2007. In 2014 he was promoted to Finance Director of Surface and then in 2021 this portfolio expanded to also include Major Projects.

Patrick trained as a chartered accountant with KPMG and holds an executive MBA from London Business school. He lives in Battersea with his wife and two children. He is also the treasurer for Battersea Ironside Sports Club, where he coaches rugby.

stuart harvey, tfl chief capital officer

Stuart Harvey

Chief Capital Officer

Stuart joined us in 1981 as a signalling apprentice in London Underground. After various roles in signalling he then moved into delivery roles as he negotiated and set up a team to deliver the Piccadilly line extension to Terminal 5 Private Finance Initiative (PFI). This was followed by leading the Connect PFI providing fibre, trains and station radio across the London Underground network and the delivery of the below ground emergency services network after the 7/7 bombings.

Stuart then took on the role of Tube Lines Director of Projects and was instrumental in the completion of the Jubilee and Northern line signalling upgrade programmes. This led to his role of negotiating the new signalling contract and establishing delivery of the Four Lines Modernisation programme, one of the largest signalling projects in the world.

Leading the newly formed Major Projects Directorate in 2017, Stuart oversaw the delivery of several flagship projects, including the Northern line extension.

As Chief Capital Officer, Stuart is responsible for our enhancement projects, driving our capital efficiency progress and Programme Management Office improvements, as well as setting engineering standards and providing engineering and asset strategy expertise to the business.

Andy Lord, TfL

Andy Lord

Chief Operating Officer

Andy joined us on 4 November 2019 as the Managing Director of London Underground (LU). He's responsible for the safe, reliable and effective operation of the service, and for delivering the priorities and objectives set out in the Mayor's Transport Strategy and TfL Business Plan. Made up of eleven lines, the Tube handles approximately 4.8 million passengers a day, or 1.379 billion passengers every year.

His responsibilities also include the safe and efficient running of London's roads, bus services, taxis, cycle hire, river services, congestion and emission charging schemes, London Overground, DLR, Emirates Air Line and trams.

Andy spent nearly 30 years in the commercial aviation sector, joining British Airways as a sponsored undergraduate in 1989, where he gained an honours degree in mechanical engineering. He took on varied roles across engineering and operations, culminating as Director of Operations for just over seven years. Before joining LU, his most recent position was vice president of Menzies Aviation, with overall responsibility for all aspects of the business and operations for the UK, Europe, Middle East, Africa and India.

Andy is also a Non-Executive Director for the Defence Equipment and Support Agency, the bespoke trading entity and arm's length body of the UK Ministry of Defence responsible for all aspects of procurement and services for the UK Armed Forces.

lilli matson, tfl chief officer for safety, health and environmen

Lilli Matson

Chief Safety, Health and Environment Officer

Lilli is leading our work to make the capital safe and attractive for all journeys, and to achieve our goal of Vision Zero, where no one is injured or killed on the transport network.

Lilli joined TfL in 2006 and has been Chief Safety, Health and Environment Officer since September 2019. One of her many passions and responsibilities is working to address the climate crisis and to achieve a net zero carbon railway by 2030 and to ensure TfL's environmental performance is exemplary.

Her career has included being a member of the UK Government's Commission for Integrated Transport and running her own transport consultancy where she led major projects on sustainable transport for a range of clients.

She is an alumnus of Imperial College, having gained her MSc in Environmental Technology at its Centre for Environmental Technology.

Lilli was appointed to the Board of the Environment Agency in 2021. 

Alex Williams

Alex Williams

Interim Chief Customer & Strategy Officer

tricia wright, tfl chief people officer

Tricia Wright

Chief People Officer

Tricia Wright was appointed to her current position in June 2011 after serving 3 years as HR Director for London Underground.

Tricia is responsible for the successful delivery of the award-winning People Strategy across the TfL businesses, including its organisational effectiveness and design, people development, employee engagement, reward and recognition, strategic resourcing, employee relations as well as the HR business partner delivery model.

Tricia is a Chartered HR professional, has an MA in Human Resource Management and has worked in both public and private sectors. Before joining TfL she worked for British Rail, Eastern Infrastructure Maintenance, Burger King, Eurostar and as HR Director for Northern Rail, where she also spent a period out of HR as Area Operations Director.

In 2014, Tricia was awarded HR Director of the Year at the HR Distinction Awards.

Declarations of gifts and hospitality by Chief Officers are reported to each meeting of the Audit and Assurance committee.

Chief Officers' expenses are published quarterly on the Chief Officers' expenses page.

Also working with the Chief Officers:

Will Norman, Walking and Cycling commissioner

Dr. Will Norman

Walking and Cycling Commissioner

Will Norman is London's first Walking and Cycling Commissioner, working to deliver the Mayor's pledges to make walking and cycling safer and easier in the capital.

Will was previously Director of Global Partnerships at Nike. He spent more than three years working with not-for-profits, governments, UN agencies and European institutions to tackle the global inactivity crisis, with a particular focus on getting children more active.

Before working at Nike, Will was Director of Research at the Young Foundation and also set up a successful social research consultancy.

Will has a PhD from the London School of Economics. He is an avid cyclist and enjoys both running and walking throughout the capital. He lives with his family in east London.

Will is based at both City Hall and Transport for London (TfL), and is paid via TfL.