Chief Officers

Andy Byford, TfL Commissioner

Andy Byford


Andy Byford is a transport professional whose thirty-year career has spanned three continents.

Andy joined London Underground in 1989 as a uniformed Station Foreman before working his way up to General Manager of the Bakerloo, Central and Victoria lines.

After a spell as Operations and Safety Director of two mainline train operating companies, Andy's career took him to Sydney as Chief Operating Officer of Australia's largest railway network, then on to Canada where he headed up the Toronto Transit Commission. Most recently, Andy served as President of New York City Transit, the busiest and largest transit system in North America.

Andy returned to Transport for London on 29 June 2020 as Commissioner. He grew up in Plymouth and is a graduate of the University of Leicester.

Howard Carter

Howard Carter

General Counsel

Howard joined us in September 2006 having been head of legal and procurement at the Greater London Authority since 2001.

He was previously director of legal and secretariat at English Heritage and has worked in local government.

He is a barrister with wide experience of managing legal, secretariat and corporate governance functions.

His responsibilities include legal, corporate governance, information access and compliance, secretariat and internal audit.

Michele Dix

Michèle Dix CBE

Managing Director, Crossrail 2

Michèle joined us in 2000 as co-director of Congestion Charging.

She started her career at the Greater London Council and became a chartered civil engineer through their transport planning graduate scheme.

She later went onto work for Halcrow Fox, where she became a board director.

In 2007 Michèle became Managing Director of Planning. She was responsible for leading the planning strategy on the future transport needs of London, coordinating the implementation of local plans and borough partnerships, and developing major scheme initiatives.

In February 2015, Michèle left Planning to become the Managing Director of Crossrail 2 and is now responsible for developing Crossrail 2 and gaining funding and powers for it.

Vernon Everitt

Vernon Everitt

Managing Director, Customers, Communication and Technology

Vernon is responsible for TfL's customer and technology/data strategies and their delivery. These put customers at the heart of the organisation's operations.

This includes accountability for fares and payment operations, contact centres, customer information, marketing and customer insight, media relations, public affairs and travel demand management.

He focuses on how TfL can use technology and open data to deliver better journey on public transport and the road network, and enable TfL's employees to provide better customer service. He also leads on supporting and partnering with the capital's thriving tech sector.

Vernon led the successful pan-Government and transport industry marketing and communications strategy for the London 2012 Games, the largest integrated campaign of its kind ever undertaken.

Before joining TfL in 2007, Vernon spent 10 years at the Financial Services Authority (FSA) and 18 years at the Bank of England in a variety of banking, regulatory, corporate and communications roles. This included leading the FSA's national work to improve the financial capability of consumers.

Vernon is on the Boards of the London Transport Museum and Transport for Wales and is a member of an Advisory Group to Marston Group, the largest privately owned specialist UK company in the field of civil and High Court Enforcement.

Simon Kilonback

Simon Kilonback

Chief Finance Officer

Simon is the Chief Finance Officer and is responsible for leading TfL's financial and commercial professional services.

Simon joined TfL in 2009 and has previously served as Group Treasurer and Corporate Finance Director.

Before joining TfL, Simon held senior positions in finance and banking with Lloyds Banking Group, WH Smith and Sony.

Simon is a member of the Crossrail Joint Sponsor Board with the Department for Transport, London Transport Insurance Guernsey, Hello London (the advertising partnership with Exterion), and the Earls Court Property Partnership.

Andy Lord, TfL

Andy Lord

Managing Director - London Underground

Andy joined us on 4 November 2019 as the Managing Director of London Underground (LU), the world's oldest underground railway. He's responsible for the safe, reliable and effective operation of the service, and for delivering the priorities and objectives set out in the Mayor's Transport Strategy and TfL Business Plan. Made up of eleven lines, the Tube handles approximately 4.8 million passengers a day, or 1.379 billion passengers every year.

Andy spent nearly 30 years in the commercial aviation sector, joining British Airways as a sponsored undergraduate in 1989, where he gained an honours degree in mechanical engineering. He took on varied roles across engineering & operations, culminating as Director of Operations for just over seven years. Prior to joining LU, his most recent position was vice president of Menzies Aviation, with overall responsibility for all aspects of the business and operations for the UK, Europe, Middle East, Africa and India.

Andy is also a Non-Executive Director for the Defence Equipment and Support Agency, the bespoke trading entity and arm's length body of the UK Ministry of Defence responsible for all aspects of procurement & services for the UK Armed Forces.

Lilli Matson

Chief Safety, Health and Environment Officer

Lilli is leading our work to make the capital safe and attractive for all journeys, and to achieve our goal of Vision Zero, where no one is injured or killed on the transport network.

Lilli joined TfL in 2006 and has been Chief Safety, Health and Environment Officer since September 2019. One of her many passions and responsibilities is working to address the climate crisis and to achieve a net zero carbon railway by 2030 and to ensure TfL's environmental performance is exemplary.

Her career has included being a member of the UK Government's Commission for Integrated Transport and running her own transport consultancy where she led major projects on sustainable transport for a range of clients.

She is an alumnus of Imperial College, having gained her MSc in Environmental Technology at its Centre for Environmental Technology.

Lilli was appointed to the Board of the Environment Agency in 2021. 

Will Norman, Walking and Cycling commissioner

Dr. Will Norman

Walking and Cycling Commissioner

Will Norman is London's first Walking and Cycling Commissioner, working to deliver the Mayor's pledges to make walking and cycling safer and easier in the capital.

Will was previously Director of Global Partnerships at Nike. He spent more than three years working with not-for-profits, governments, UN agencies and European institutions to tackle the global inactivity crisis, with a particular focus on getting children more active.

Before working at Nike, Will was Director of Research at the Young Foundation and also set up a successful social research consultancy.

Will has a PhD from the London School of Economics. He is an avid cyclist and enjoys both running and walking throughout the capital. He lives with his family in east London.

Will is based at both City Hall and Transport for London (TfL), and is paid via TfL.

Gareth Powell

Gareth Powell

Managing Director - Surface Transport

Gareth joined us in 2003 after working in a number of roles for Thames Water and infrastructure consultancy WS Atkins in the UK and abroad.

At TfL Gareth held a number of roles in Group Business Planning and Performance before moving to co-lead a major reorganisation project and then joining London Underground as Director of Strategy and Service Development. Immediately prior to his appointment as Managing Director, he was Director of Public Transport & TfL Strategy, driving significant improvements while we modernise our organisation.

His responsibilities include the safe and efficient running of London's roads, bus services, taxis, cycle hire, river services, congestion and emission charging schemes, London Overground, DLR, Emirates Air Line and trams.

Mark Wild, Managing Director of London Underground

Mark Wild

Chief Executive, Crossrail Limited

Mark Wild is currently the Chief Executive of Crossrail Limited on secondment from TfL, where he was previously the Managing Director, London Underground. 

Mark Wild joined TfL in June 2016 from Australia where he was Special Advisor to the Minister and Secretary of The State Government of Victoria. Just before that he was Chief Executive of Public Transport Victoria, the integrated transport authority based in Melbourne serving a population of some six million people.

His near-30 year career in transport has included running the world's biggest tram network and large suburban railway and bus services. He has also successfully managed large capital and maintenance programmes, vastly improved customer satisfaction and implemented a complex new ticketing system.

He also formerly worked on a number of major projects in London, including the introduction of modern signalling on the Jubilee and Victoria lines.

Chief Officers' expenses are published quarterly on the Chief Officers' expenses page.